Gunnebo Entrance Control

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.  If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.  About the role Gunnebo Entrance Control North America is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Support Engineer to join our growing team, covering the New York/New Jersey area. In this role, you will service and support existing and new customers by providing product and installation support, responding to service requests, and carrying out preventive maintenance. You will also provide technical support to our Sales team as new opportunities arise.  This role will demonstrate exemplary levels of customer service, with a commitment to a first time-fix culture to ensure the customer enjoys the best possible service experience from Gunnebo Entrance Control to encourage potential for enhanced and repeat business. As well as being able to provide effective technical support, Service Engineers need to be flexible and have great customer service and communication skills.  What you will do:  - Provide Sales Engineering support for new opportunities throughout the Sales life cycle - Provide remote technical support to our partners and customers, occasionally out of hours.  This includes installation support, reactive service, and preventative service -  Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications  - Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum  - Backup and assist the service team and other engineers to ensure most effective delivery of service provision  - Follow customer procedures to ensure efficient job closure   - Provide regular and professional communication with the call desk and management team  - Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems  - Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers  - Travel to other sites in US. - Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate  - Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas  - As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling  - A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.   What you need to have:  - Experience working independently as a service/installation technician - Demonstrable experience of working with turnstiles and electrical installs - Ability to work with contractors and end-users to provide product and installation support - Knowledge of low and high voltage circuitry  - Knowledge of electronic security systems / access control systems - Knowledge and practical experience with the internet and networking - Able to read and understand electrical wiring diagrams  - Good mechanical knowledge - Willingness to train on varying new products - Effective time management skills with the ability to handle changing priorities and work well under pressure - Ability to problem solve and resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary - Excellent customer service skills  - Excellent communication skills able to listen to and empathize with customers and present a positive image of the company - Ability to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done - Excellent documentation and organizational skills  - Good knowledge of Excel, Word and Outlook packages - Must possess a valid driver’s license and have a clean driving record - Must be willing to travel to clients for installs About Gunnebo Group The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world. Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport. We shape the future of people flow management. Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.  If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.  About the role Gunnebo Entrance Control North America is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Support Engineer to join our growing team, covering the New York/New Jersey area. In this role, you will service and support existing and new customers by providing product and installation support, responding to service requests, and carrying out preventive maintenance. You will also provide technical support to our Sales team as new opportunities arise.  This role will demonstrate exemplary levels of customer service, with a commitment to a first time-fix culture to ensure the customer enjoys the best possible service experience from Gunnebo Entrance Control to encourage potential for enhanced and repeat business. As well as being able to provide effective technical support, Service Engineers need to be flexible and have great customer service and communication skills.  What you will do:  - Provide Sales Engineering support for new opportunities throughout the Sales life cycle - Provide remote technical support to our partners and customers, occasionally out of hours.  This includes installation support, reactive service, and preventative service -  Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications  - Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum  - Backup and assist the service team and other engineers to ensure most effective delivery of service provision  - Follow customer procedures to ensure efficient job closure   - Provide regular and professional communication with the call desk and management team  - Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems  - Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers  - Travel to other sites in US. - Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate  - Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas  - As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling  - A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.   What you need to have:  - Experience working independently as a service/installation technician - Demonstrable experience of working with turnstiles and electrical installs - Ability to work with contractors and end-users to provide product and installation support - Knowledge of low and high voltage circuitry  - Knowledge of electronic security systems / access control systems - Knowledge and practical experience with the internet and networking - Able to read and understand electrical wiring diagrams  - Good mechanical knowledge - Willingness to train on varying new products - Effective time management skills with the ability to handle changing priorities and work well under pressure - Ability to problem solve and resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary - Excellent customer service skills  - Excellent communication skills able to listen to and empathize with customers and present a positive image of the company - Ability to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done - Excellent documentation and organizational skills  - Good knowledge of Excel, Word and Outlook packages - Must possess a valid driver’s license and have a clean driving record - Must be willing to travel to clients for installs About Gunnebo Group The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world. Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport. We shape the future of people flow management. Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control. If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals. This role is responsible for winning and executing competitive bids, accurate scopes, and successful project delivery. The ideal candidate combines sales acumen, entrance control knowledge, and project management skills to support clients through every phase of the process. Sales & Relationship Management - Build and maintain strong relationships with key partners like Security Integrators, Security Consultants, General Contractors, Construction managers, and Architects to position the company as a trusted partner. - Identify bid opportunities through Security Integrators, GC invitations, project leads, and industry networking. - Attend pre-bid meetings and coordinate with GCs to clarify scope, schedule, and bid requirements. - Develop competitive proposals and pricing strategies to secure awarded contracts. - Negotiate scope changes, VE options, and contract terms to maintain profitability. - Review architectural drawings, specifications, and hardware schedules to develop accurate product offering. - Help oversee awarded projects through submittal, approval, procurement, and delivery phases. - Collaborate with internal project management and logistics teams to align schedules and ensure timely material releases. - Maintain communication with GCs, superintendents, and site personnel regarding project status, changes, and delivery coordination. - Support field teams or subcontractors to resolve on-site issues related to scope or installation. Internal Coordination & Reporting - Keep accurate bid logs, project status updates, and pipeline forecasts in CRM or project management systems. - Collaborate with accounting and operations to ensure proper billing, documentation, and closeout. - Participate in regular team meetings to review upcoming bids, workload, and strategic targets Qualifications: - 7–10 years of experience in commercial doors, frames, hardware, or access control sales - Proven success working with security integrators, architects, consultants, end users, general contractors and create solution for project environments. - Ability to read and interpret architectural drawings and hardware sets. - Proficiency with Microsoft Dynamics and Microsoft Office/CRM systems. - Excellent negotiation, communication, and relationship management skills. - Highly organized with strong attention to detail and follow-through. - Bachelor’s degree in construction management, Engineering, or Business preferred (or equivalent experience). About us The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world. Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management. Diversity Statement Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.

Role Description The Mass Transit project department of BUEC requires a Bid Manager to support its expansion in the Mass transit market segment. The candidate will oversee proposing for each opportunity the right engineering solution, estimate associated risks, and provide an optimized costing for the proposal in collaboration with the operations department and other stakeholders. This person will also support the elaboration of the technical and commercial bid documentation necessary to elaborate the tender proposal in support of the mass transit business developers. The successful candidate will also be asked to participate in technical and commercial meetings to define with the customer and other stakeholders the best solution or to present to the relevant stakeholders the proposed solution and its benefits. Responsibilities - Proposal Development: Oversees the entire proposal development process, including understanding the requirements of the RFI & RFP, coordinating with various departments or teams, and ensuring alignment with the client's needs. - Team Coordination: Works with a cross-functional team that may include subject matter experts, Business Developers, Product specialists, and others. Coordinates efforts to ensure the proposal is comprehensive, accurate, and meets all RFP requirements. - Risk Assessment: Assesses risks associated with the bid, considering technical feasibility, resource availability, financial and cash flow factors, and potential challenges. Works to mitigate these risks. - Budgeting and Pricing: Collaborates with finance and product teams to develop competitive pricing. - Quality Control: Responsible for the overall quality of the proposal, reviewing and editing content for clarity and adherence to specified formats and guidelines. - Submission: Manages the submission process with Business developers, ensuring all required documents are prepared and submitted on time. - Client Communication: Engages with the client during the bidding process, clarifying requirements and addressing queries. - Post-Submission Activities: Involved in debriefings, analyzing outcomes, and identifying areas for improvement in future bids. - For recurring customers and other activities, will take the lead on different transversal activities such as: - Defining Library structure for different customers for Framework agreement: standard documents used for recurrent opportunities. - Working with Product teams and Business Development to define and highlight USPs of Gunnebo solutions. - Comprehensive costing models for Gunnebo offer and simplify the pricing. Qualifications - Ability to work in a multi-cultural environment. - Experience with Matrix organisations. - Full knowledge of MS Office pack and D-365, proficiency in Word, Excel, and PowerPoint required. - Experience in structuring an offer and managing international bids, ideally in the mass transit sector. - Capacity to drive and coordinate multiple internal and external stakeholders. - Capacity to design optimal solutions considering ROI and limitations of each party. - Highly structured and organized. - Multi-tasking and ability to work under pressure. - Cost and optimization conscious. - Capacity to establish accurate costing and risk assessment estimation. - Fluent English speaker. - AutoCAD and rendering ability is desirable. - Additional European languages (especially Spanish) is desirable. Company Description The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites, and banking, we operate worldwide through our 3,400 employees, 25 country locations, and 10 production facilities. Serving customers in over 100 markets, together we create a safer world. Gunnebo Entrance Control specializes in entrance control solutions that enable our customers with increased efficiency, safety, and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement. Diversity Statement Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity. Gunnebo Entrance Control is committed to treating all people in a way that allows them to maintain their dignity and independence. Applicants with accessibility needs may request to be accommodated throughout the recruitment process.