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SupportYourApp logo
SupportYourApp

SupportYourApp is an industry leader in premium outsourced customer support that provides tech companies with reliable, cost-effective services. A multinational

(native Spanish) Technical Support Consultant (LATAM, remote)

Location

Argentina

Posted

75 days ago

Salary

0

Seniority

Mid Level

English

Job Description

(native Spanish) Technical Support Consultant (LATAM, remote)

SupportYourApp

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Deliver outstanding customer support via chats, emails and tickets; - Managing troubleshooting processes, handling escalations, and backlog maintenance; - Build strong and lasting customer relationships; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with other teams. What you need to succeed in this role: - Native Spanish and excellent English skills (at least C1 for both spoken and written); - Technical Support experience; - Proficient in Windows, Linux, and MacOS, including fundamental diagnostic commands; - Software troubleshooting and ability to handle and analyze log files; - Knowledge in cybersecurity and fundamental understanding of vulnerability management concepts (e.g., CVEs, risk scoring, false positives); - Knowledge of APIs and Webhooks for troubleshooting connection issues; - Ability to read and interpret scripting logic (e.g., Bash, PowerShell) and understand execution errors; - Experience with ticketing systems (e.g., HubSpot, Jira); - Ability to quickly learn the product ecosystem and follow precise procedures; - Experience writing professional, well-structured notes on support cases; - Strong analytical thinking and research skills; - Willingness to work a flexible schedule; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Benefits: - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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The proposed intervention should be closely coordinated with the Ministry of Agriculture and Food Industry and feed into the Ministry’s policy making and budgeting processes, by introducing policy measures that would directly empower women in the agricultural sector. Research institutions are encouraged to participate, and collaboration with them is considered important within this assignment. In this context, UN Women is seeking to hire an international consultant that will extend technical expertise and guidance to the organization/company responsible to conduct the assessment. The consultant will be reporting to Programme Coordination Analyst, and will be supported by Programme Associate, who will be the point of contact on the contract and payment issues. Description of Responsibilities /Scope of Work Task 1: Provide Technical Oversight and Validation of the AWEAI Methodology - Guide, review and validate the contractor’s proposed methodology, ensuring compliance with WEAI/A WEAI and pro WEAI international standards. - Support the contractor in devising a sampling strategy which will ensure socio economic indicators, and selection criteria for municipalities fully correspond to Moldova’s agricultural realities and gender disparities. - Verify the adequacy of both quantitative and qualitative instruments (survey tools, FGD guides, interview protocols) and ethical procedures. - Provide guidance to the contractor implementing the assessment to ensure methodological alignment with other national data frameworks (MAFI, NBS, FAO Country Gender Assessment, EU policy requirements, climate resilience indicators). Task 2: Provide Quality Assurance During Data Collection and Analysis - Monitor data collection implementation: adherence to sampling strategy, accuracy of field protocols, enumerator training quality, and data integrity. - Conduct spot checks, troubleshooting sessions, and methodological adjustments if issues arise (e.g., low response groups, minority populations, high altitude vulnerable zones). - Oversee data cleaning, coding, processing, and quality checks of the entire dataset. - Guide through the analytical framework to ensure the Baseline Report captures empowerment, agency, gender parity, time use constraints, climate resilience practices, and structural barriers. Task 3: Ensure Analytical Rigor and Coherence of Policy Recommendations - Transform findings into clear structural and policy recommendations relevant to MAFI, UN Women, and the Canada-funded initiative. Ensure the contractor identifies concrete gaps in agricultural policies, subsidy schemes, extension services, rural infrastructure, and women’s access to finance and technology. - Validate that recommendations are actionable, cost-conscious, gender responsive, and aligned with EU reforms, CAP principles, Moldova’s national gender equality strategy, and climate resilience needs. - Ensure the contractor integrates intersectional factors (age, ethnicity, remoteness, left bank/Gagauzia considerations). Task 4: Provide Scientific Review of the Final Report and Support Communication of the Findings - Lead the scientific review of the final comprehensive study, ensuring methodological integrity, evidence-based conclusions, and accurate interpretation of WEAI dimensions. - Ensure the integration of qualitative materials (FGDs, interviews, and multimedia evidence) in a methodologically consistent narrative. - Review visualizations, annexes, maps, and datasets for accuracy and usability. - Support UN Women and MAFI in preparing the presentation for the launch event, ensuring that messaging is precise, accessible, and politically appropriate. - Take part in launch, result presentations and other relevant public events/engagements. Consultant’s Workplace and Official Travel This is a home-based consultancy. No travel is required, however in such a case, the consultant will be paid DSA as per rules and procedures of UN Women applicable to the country of travel. Financial Arrangements Full payment for the services performed by the Consultant under the conditions of the Contract, per day worked. UN Women shall pay the Consultant upon certification by UN Women that the services have been satisfactorily performed, and upon submission and approval of corresponding deliverables and timesheets. The fee may be payable in installments and the number of days worked is to be determined solely by UN Women. The Consultant agrees and acknowledges that acceptance of the Contract does not guarantee any minimum fee to be paid to the Consultant. Performance Evaluation The consultant’s performance will be evaluated against performance criteria such as timeliness, responsibility, initiative, communication, accuracy, and quality of the products delivered, emphasizing the effective integration of gender considerations throughout the assignment. Competencies : Core Values: - Integrity; - Professionalism; - Respect for Diversity. Core Competencies: - Awareness and Sensitivity Regarding Gender Issues; - Accountability; - Creative Problem Solving; - Effective Communication; - Inclusive Collaboration; - Stakeholder Engagement; - Leading by Example. Please visit this link for more information on UN Women’s Values and Competencies Framework: Functional Competencies: - Sound knowledge on working with groups vulnerable to discrimination. - Deep understanding of A‑WAEI domains, indicators, and scoring logic, Empowerment measurement theory in agriculture - Ability to adapt A‑WAEI tools to local contexts without compromising comparability, design gender‑sensitive survey instruments - Strong command of quantitative and mixed‑methods research designs, sampling strategies for rural and agricultural population - Ability to guide and mentor a multidisciplinary research team - Provide hands‑on technical supervision during tool finalization, Enumerator training, Pilot testing and Data collection - Strong capacity to identify and mitigate measurement bias, ensure data reliability and internal consistency - Experience leading peer review of survey instruments - Technical validation of datasets and indices - Advanced ability to integrate gender analysis across all stages of research and address intra‑household dynamics and power relations - Strong understanding of women’s agency, access, control, and decision‑making in agriculture - Ability to calculate and interpret A‑WAEI indicators and composite scores - Conduct checks of robustness and subgroup analysis Required Qualifications Education and Certification: - Advanced University Degree (Master’s level minimum) in one of the following or closely related fields: Agricultural Economics, Development Economics, Gender Studies, Development Studies, Rural Sociology, Public Policy (with agriculture/gender focus) or Statistics / Applied Economics. - At least one of the following: - Formal training or certification on: WEAI or A‑WAEI methodology (World Bank, IFPRI, FAO, or partner institutions) - Documented experience applying: WEAI, A‑WAEI, or pro‑WEAI modules in previous studies - Participation in: IFPRI / World Bank / FAO gender and agriculture measurement workshops - At least one recognized certification or long‑term training course in: - Gender Analysis in Agriculture - Gender‑Responsive Research Design - Gender‑Transformative Approaches - Intersectionality and social inclusion Experience: - At least 10 years of progressively responsible work experience in designing and implementing assessments, survey design and analysis is requested. - Prior experience in promoting women’s empowerment and/or women financial inclusion programs is requested (at least one similar program implemented). - Experience supporting vulnerable and/or underrepresented groups, refugees, migrants, will be considered an advantage. - Experience supporting economic development programmed in the agriculture sector will be considered an advantage. - Previous collaborations with international organizations, particularly UN agencies, would be an advantage. Languages: - Fluency in English is required. - Knowledge of Romanian or Russian or any other UN official language is an asset. Statements : In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment. Diversity and inclusion: At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need. If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application. UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.) Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process.

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Job Closed