• Lead the end-to-end architecture and design of Genesys Cloud CX solutions • Translate business requirements into scalable, secure, and high-performing technical designs • Define and drive the technical roadmap for contact center and CX platforms • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems • Provide hands-on technical leadership across solution design, development, testing, and deployment phases • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms • Ensure solutions meet security, compliance, and performance requirements • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do: - UK & Ireland's premier AWS, Microsoft & Oracle partner - 3300+ strong, €350/£300m revenue business - 10+ years as a Great Place to Work in Ireland & UK - Best Workplace for Women in the UK & Ireland by GPTW - Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Job Description Key Responsibilities - Design, build, and maintain cloud-native applications using AWS serverless services (e.g., Lambda, API Gateway, DynamoDB, SQS, Cognito, CloudWatch). - Develop infrastructure as code using AWS CDK or similar tools (e.g., Terraform, CloudFormation). - Able to build front/back-end solutions - Contribute to event-driven and microservices architectures. - Collaborate with cross-functional teams, support DevOps processes (CI/CD pipelines, configuration management), and troubleshoot issues across the stack. Qualifications Essential Skills & Experience - Strong hands-on experience with AWS services, especially Lambda, API Gateway, DynamoDB, SQS, Cognito, CloudWatch. - Proficiency in 1/more languages e.g. Python, Java, Golang, TypeScript, React - Experience with infrastructure as code (AWS CDK, Terraform, or CloudFormation). - Solid understanding of microservices and event-driven architectures. - Familiarity with DevOps tooling - Experience with test-driven development and relevant frameworks. - Strong troubleshooting skills across the stack. Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. - Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits. - Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme. - Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance. - Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme. - Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies. - Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat. - Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform. - Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. And many more exciting benefits… drop us a note to find out more. #LI-SS1 - Department: Digital, Data and Cloud

Deadline Date: Monday 13 April 2026 Requirement: Cloud Engineer (Intune Device Management) Location: Off-Site Note: Please refer to your Subcontract Agreement, article 6.4.1.a, which states “Off-Site Discount: 5% (this discount is applicable to all requirements, and applies when the assigned personnel are permitted to work Off-Site, such as at- home)". Please be sure to price this discount in your overall price proposal when submitting bids against off-site RFQs Period of Performance:  18 May – 31 December 2026 Start date is as soon as possible but not later than 18 May 2026 Required Security Clearance: NATO SECRET 1 INTRODUCTION Supporting NATO throughout all its geographical locations, the NCI Agency is looking for a Cloud Engineer (Intune Device Management), joining the journey of NATO’s modernisation of IT services, through leveraging the public cloud (Microsoft Azure, M365 and Amazon AWS), delivering managed, protected, security-centric and reliable IT Services. NCI Agency – Cloud Operations Team The NATO Communications and Information Agency (NCI Agency) is dedicated to supporting NATO's strategic objectives, including the ambitious NATO 2030 agenda. As part of this commitment, we are spearheading the modernization and digital transformation of NATO’s IT services. Our focus is on leveraging public cloud technologies like Microsoft 365 and Intune, incorporating a security‐by‐design approach, and ensuring a seamless transition to a modern, collaborative workplace environment. To achieve these goals, we are building a Cloud Operations team under the Cloud Center of Excellence, operating under the NATO Enterprise Cloud Operating Model (NECOM). The NECOM framework provides a standardized approach for cloud service management, ensuring interoperability, scalability, and security across NATO's IT infrastructure. The Cloud Center of Excellence will serve as a hub for best practices, innovation, and expertise, driving the adoption and optimization of cloud technologies within NATO. This team will play a crucial role in our journey towards providing managed, protected, and reliable End User Services. Embracing the latest technological advancements, this initiative will foster innovation and ensure NATO remains at the cutting edge of IT capabilities. By continuously evolving and integrating new technologies, we aim to enhance operational efficiency and readiness for future challenges. This remote position offers an exciting opportunity to be at the forefront of NATO's technological evolution and contribute to the security and efficiency of our operations. NCI Agency – Cloud Centre of Excellence (CCoE) The Cloud Centre of Excellence (CCoE) within the NCI Agency is focused on driving successful cloud adoption and maximizing the potential of cloud technologies across the organization. It serves as a central governing body, promoting best practices, enabling knowledge sharing, and ensuring alignment between business objectives and cloud initiatives. The CCoE supports various cloud‐based solutions, ensuring their effective and efficient implementation and management. By fostering a culture of continuous improvement and innovation, the CCoE helps the NCI Agency leverage cloud technologies to enhance operational efficiency, scalability, and agility. The NCI Agency is seeking for a highly skilled Cloud Engineer (Intune Device Management) to join our IT team. The Intune Device Management Specialist will be responsible for managing the deployment, security, and compliance of corporate devices using Microsoft Intune. This role involves developing and enforcing device management policies, automating administrative tasks, and ensuring the overall health and security of managed devices. You will contribute to the seamless operation of our IT services by leveraging the full capabilities of Microsoft Intune, ensuring that our device infrastructure is secure, efficient, and compliant with NATO and National Security policies. This position requires a deep understanding of device management, security configurations, and compliance standards. You will work closely with various IT teams to support and optimize our Intune environment. The ideal candidate will have extensive experience with Intune, strong problem-solving skills, and a commitment to continuous improvement. You will be responsible for configuring and managing device policies, deploying applications, and monitoring device health. Additionally, you will develop and maintain automation scripts to streamline management processes, ensuring efficient operation and reducing manual intervention. Your expertise will be crucial in maintaining the security and compliance of our device fleet, protecting sensitive organizational data, and ensuring adherence to best practices and security accreditations. You will also play a key role in troubleshooting and resolving complex technical issues, providing expert support to end-users and IT staff. Furthermore, you will be responsible for generating and analyzing reports on device compliance and usage, providing valuable insights into the health and security of our device fleet. If you are a motivated specialist with a passion for device management and security, we invite you to  apply and join our dynamic team, contributing to the secure and efficient operation of our IT services. 2 OBJECTIVES The NCI Agency is embracing cloud services by transitioning to Microsoft 365 with a security‐centric design. This shift aims to enhance operational efficiency, collaboration, and security across the organization. We are looking for individuals with strong knowledge, a willingness to learn, and a desire to grow as part of this new challenge. The objective of this statement of work is to establish a support and operating model for End User Services operating in the Public Cloud, with a focus on Microsoft 365 services. 3 SCOPE OF WORK Under the direction / guidance of the local NCIA Point of Contact or the Cloud Ops Operations Manager, the Cloud Engineer (Intune Device Management) will be supporting the following activities: 1) Device Management Policies: a) Configure and manage comprehensive device management policies using Microsoft Intune. b) Ensure device and data security across the organization. 2) Application Deployment: a) Oversee the deployment and management of applications and software updates through Intune. b) Ensure devices remain secure, up-to-date, and performant. 3) Conditional Access Policies: a) Implement and manage conditional access policies and device compliance settings. b) Protect sensitive organizational resources based on user and device risk levels. 4) Troubleshooting and Support: a) Provide expert troubleshooting and technical support for device enrollment, configuration, and management issues. b) Ensure a seamless user experience. 5) Device Health Monitoring: a) Regularly monitor the health and security posture of managed devices. b) Proactively address vulnerabilities and compliance deviations. 6) Automation and Scripting: a) Develop and maintain automation scripts and tools to streamline Intune management processes. b) Enhance operational efficiency. 7) Device Lifecycle Management: a) Collaborate with hardware vendors and procurement teams to manage the lifecycle of corporate-owned devices. b) Oversee the acquisition, management, and retirement of devices. 8) App Protection Policies: a) Configure and enforce Intune app protection policies to secure corporate data on both company-owned and personal (BYOD) devices. b) Ensure data protection and compliance. 9) Reporting and Analysis: a) Generate and analyze reports on device compliance, usage, and management activities. b) Provide insights into device fleet health and security. 10) Collaboration with IT Support: a) Work closely with the IT support team to resolve complex device-related issues. b) Serve as a subject matter expert in mobile device management. 11) Documentation and Training: a) Maintain comprehensive documentation for Cloud Operations processes, configurations, and workflows. b) Provide training and support to other staff as required for knowledge and information sharing. 12) Collaboration and Communication: a) Collaborate with IT security, compliance, and other relevant teams to ensure cohesive Cloud Operations strategies. b) Communicate effectively with internal stakeholders to understand requirements and address concerns. The contractor will be part of a team providing Technical Level 2 and 3 support, ensuring the secure, available, managed and compliant delivery of Public Cloud Services to NATO and its Strategic Commands. The contractor will work primarily remotely, providing services during Core working hours of the Cloud Operations team (Brussels / BEL). The measurement of execution for this work is sprints, with each sprint planned for a duration of 1 week. 4 DELIVERABLES AND PAYMENT MILESTONES The following deliverables are expected from the work on this statement of work: Deliverable 01: 25 sprints Payment Milestones: Upon completion of each fourth sprint and at the end of the work. The NCIA team reserves the possibility to exercise a number of options, based on the same scrum deliverable timeframe and cost, at a later time, depending on the project priorities and requirements. The payment shall be dependent upon successful acceptance of the Delivery Acceptance Sheet (DAS) – (Annex B) including the EBA Receipt number Invoices shall be accompanied with a Delivery Acceptance Sheet (Annex B) signed by the Contractor and project authority. 5 COORDINATION AND REPORTING The contractor shall participate in daily status update meetings, activity planning and other meetings as instructed, physically in the office, or in person via electronic means using Conference Call capabilities, according to the Operation Managers / Team Leaders instructions. For each sprint to be considered as complete and payable, the contractor must report the outcome of his/her work during the sprint, first verbally during the retrospective meeting and then in written within three (3) days after the sprint’s end date. The format of this report shall be a short email to the NCIA Point of Contact mentioning briefly the work held and the development achievements during the sprint. 6 SCHEDULE This task order will be active immediately after signing of the contract by both parties The period of performance is as soon as possible but not later than 18 May and will end no later than 31 December 2026. 7 CONSTRAINTS All the deliverables provided under this statement of work will be based on NCI Agency templates or agreed with the project point of contact. All code, scripts, documentation, etc. will be stored under configuration management and/or in the provided NCI Agency tools. 8 SECURITY The duties of the consultants require a valid NATO SECRET security clearance. All the deliverables of this project will be considered NATO UNCLASSIFIED, while access to networks exceeding this classification level is required. With this role being of technical nature providing administrative support, a security clearance at the NATO Secret level is required prior to the start of the engagement. 9 PRACTICAL ARRANGEMENTS The contractor will be required to work primarily remote as part of this engagement. The Cloud Operations Team is located in BRUSSELS / BEL and THE HAGUE / NLD, with working hours to be adjusted accordingly. The contractor will be required to work within a NATO country, following the rules and regulations applicable for the operations of NATO CIS. The only travelling required is on the first day for the selected candidate to collect their IT equipment. Apart from this, travelling will be minimum to almost none. Travel arrangements will be the responsibility of the contractor and the expenses will be reimbursed in accordance with Article 5.5 of AAS Framework Contract and within the limits of the NCIA Travel Directive. This individual hired for this position will be part of the NCIA Cloud Operations Team.

This role is for one of the Weekday's clients Salary range: Rs 800000 - Rs 1000000 (ie INR 8 - 10 LPA) Min Experience: 2 years Location: Remote (India), Pune JobType: full-time Cloud Support Engineers are responsible for providing technical support for a set of company products. This role involves resolving customer issues, contributing to the growth of the Strategy Community, and continuously expanding product knowledge to deliver top-notch service. The ideal candidate is passionate about technology, thrives in challenging situations, and possesses a strong desire to help others.