- You will provide detailed user stories that adhere to best practice standards across a range of projects and programs and write acceptance criteria that are clear, concise and testable. - Conduct gap analysis to help review and plan to implement change and improvements to achieve our future states - Define functional and non-functional specifications which will enable users to confirm the functionality and also enable the developers to understand what functionality is required. - Maintaining and owning the project backlog ensuring items are written to a high level of quality, detailing customer/user requirements, modifying when necessary. - Attend and lead workshops with internal and external stakeholders to understand business requirements, and then document and analyse as required. Capturing detailed processes as well as risks, assumptions and priorities - Review end-to-end business processes and utilise data to identify opportunities and assist in decision making with the aim of helping the business deliver on its strategic and tactual change initiatives - Develop detailed process flows for all projects where required adhering to standard working practices. - Collaborate across the organization, working with various functions and levels to ensure alignment on project goals and deliverables - Support the design, protyping and development of our technology solutions through ideation, innovation, and business analysis - Participate in large-scale, cross-functional projects while also supporting daily development activities within a Scrum framework - Support multiple projects at one time, ensuring an organised and structured approach to delivery - Be familiar with running cost benefit analysis to help with prioritising - Ensure clear communication and documentation to support project sign-off and approvals - Understand user and customer behaviours to help design customer-centric business solutions with a focus on delivering an outstanding UX - Identify root causes to help understand the challenges and implement solutions to eliminate issues and reduce variation and waste - Support and occasionally lead project meetings with the ability to translate business goals into milestones and deliverables - Be a team player and contribute to testing, validation, and project management activities as required

Job Description: Business Unit Leader - Flui Technologies UK Within Flui Technologies we are all about progression and constantly challenging and developing ourselves as individuals and as a company. We have been providing business critical solutions to customers in the utilities sector for over 20 years. We deliver scalable and reliable transactional, data handling and analytics solutions. As a company we are committed to meeting and exceeding our customers’ expectations such that we are first choice for continuing to provide services to them in the long term. We champion Growth from Within, both for individuals to challenge themselves to grow, seize opportunities and develop further than they may have thought possible, whilst also investing in our awesome talent as the future leaders of our business and industry. POSITION: The Business Unit Leader (BUL), Flui role offers both autonomy and scope for growth for our Marketflow, Meterflow and newer Networkflow/Optiflow products. Reporting to the Group Leader, the purpose of this role is to plan, direct and manage all aspects and performance of the Business Unit (BU), design and deliver against an overall strategy to maintain and develop business growth. In this key role, you will ensure that BU goals are defined and met in a timely fashion by efficiently and effectively managing your personnel and resources / partners and suppliers, working closely with and providing leadership to a very established and knowledgeable team. The post requires strong multi-tasking, organisational, interpersonal and leadership skills and experience of managing a P&L, R&D, Sales, Product and Delivery. You will have extensive senior level experience aligned with or transferrable to Energy Retail, Smart Metering and the regulatory framework which applies to the energy business in UK and beyond. This role will ‘own’ the most senior relationships in strategically important accounts for both sales and service. JOB RESPONSIBILITIES: The role will report to a Group Leader and will be responsible for: - The financial and resource planning for all aspects of your BU, with full P&L control - Ensuring the business is financially sound, well managed, and achieves key targets - Directing and managing employees and resources to meet business objectives, within budget - Directing sales direct and indirect / partner to the energy sector - Overseeing the welfare and development of all employees - Developing, motivating and empowering a dedicated and experienced management team to deliver excellent results - Own growth strategy for the BU, including developing product strategy and ensuring delivery and support against a published roadmap - Ensuring a high standard of work and customer service / satisfaction - Building relationships with further industry partners and alliances, principally across the UK but potentially further afield – both in sales and delivery of solutions - Implementing risk management policies to address strategic, operational and legislative compliance risks - Ensuring company directives are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations. Leadership - Excellent leadership skills, with the ability to engage, motivate and lead the organisation through and alongside the management team - Full P&L management and controls, including cadence and reporting into Jonas - Demonstrate the ability to plan and coordinate a range of business functions across different teams within a software business - Sound planning skills and the ability to contribute to and influence strategic direction and vision - Excellent decision-making skills and an analytical approach to problem solving - A collaborative leader with a willingness to actively work on customer accounts and problem solve alongside any member of the team. Sales and Marketing - A proven track record growing a business or solution set by developing and implementing successful sales initiatives - Extensive hands-on experience building and maintaining long-lasting relationships with a broad range of clients from small businesses through to major enterprises - The ability to resolve high-level, complex customer issues in a diplomatic and professional manner - A proven customer focus and extensive experience in a client service or sales environment - Excellent interpersonal skills, and the ability to form real connections with people from diverse professional backgrounds – from interns through to CEOs - Awareness of competitive landscape in Energy Retail and opportunities in smart grids, Virtual power plants etc. Financial Results - Experience in financial management and establishing controls and balances to minimise financial risk - Proven track record in meeting and/or exceeding revenue and profit targets and previous P&L management - Experience designing and managing bonus, commissions, remuneration and reward schemes. R&D, Delivery and Support - Experience in multiple solution R&D / delivery programmes, putting in place timely and appropriate management and financial controls at project level to minimise financial risk - Providing governance to multiple projects in the BU, including escalations, recovery and reporting - Establishing commercial arrangements for Support and Maintenance, Managed Services and similar recurring revenue workstreams and putting in place teams and facilities to provide same. General - Experience in developing, implementing and enforcing company policies and procedures - The ability to support the Group Leader to make informed decisions on behalf of shareholders - Knowledge of statutory, legal, and contractual obligations - Contract negotiations and frameworks with both suppliers and customers. JOB QUALIFICATIONS: - A degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience - Senior Management experience and an established significant profile within the UK software industry aligned with or transferrable to Energy Retail, Forecasting and electricity, gas and water markets. Your Personal Characteristics will include: - Thrive in a results driven background and be comfortable with financial and performance measurement - Have a detailed understanding of the measurements and metrics used to drive a successful company - Have proven experience as a Business Leader or Senior Manager within a software business aligned with or transferrable to the FLOW BU goals - Understand the need to balance commercial success with customer satisfaction and employee engagement - Have proven experience of managing multiple conflicting priorities to meet strategic deadlines in a fast-paced, high-pressure environment - Have exceptional communication skills delivering clearly and confidently, both in person and in writing - Be energetic, motivated, and enthusiastic with a “can do” attitude - Have excellent attention to detail - Work with honesty and integrity. Business Unit: Flui Tech - UK Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: RegularCareer Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. IS THIS YOU?

Project Description: As a Senior Business Analyst become a part of a cross-functional development team working for one of the Ciklum’s client who develops a system designed to enhance learning, streamline school operations, and connect students, teachers, and parents in a unified digital environment. It provides real-time academic insights, and seamless integration with key educational tools Responsibilities: - Ensure stakeholders' engagement and effective collaboration - Plan, estimate, and perform Business Analysis activities within all SDLC stages - Define business needs and objectives - Define the most applicable elicitation approach and use appropriate techniques and ensure effective usage of techniques - Work with all requirements types throughout the whole life cycle: from the idea to the acceptance and maintenance. Ensure requirements quality on the project - Model requirements by using the most applicable notation according to the project needs - Define Information Architecture for project documentation within the project - Define or contribute to the solution roadmap definition - Define and manage the solution scope to avoid scope creep - Manage the backlog: from the definition of "how" to its execution, perform backlog prioritization and refinement - Define Change management procedure - Collaborate closely with the development team - Ensure requirements quality on the project - Facilitate Agile ceremonies according to the chosen development methodology and ensure their effectiveness - Define Business Analysis approaches and processes from scratch and implement ongoing improvements to the existing ones Requirements: Requirements - Proven ability to work with different groups of stakeholders along with experience in setting up stakeholder management approach - Comprehensive experience in setting up Business Analysis processes and approaches (in elicitation, decomposition, modeling, documentation, traceability, prioritization, and change management) - Vast experience in setting up requirements life cycle management - High proficiency in requirements documentation, its structure definition, and templates creation - Solid experience in UML and BPMN modeling (and ability to adjust modeling approach according to the project context) - Advanced knowledge of how to manage a solution roadmap and experience in its definition (or contribution, at least) - Expertise in product scope management and backlog management - Solid knowledge of Business analysis techniques and best practices - Experienced and flexible Agile practitioner focused on delivering value - Communication is a key. You speak and write in English fluently or at least at an upper-intermediate level - Able to express ideas, thoughts, and questions simply, concisely, and in a structured way - Accountable for the own scope of work and follow the "said and done" principle - Eager to learn and grow: curios, keen to constant self-development - Proactive in efforts to deliver results according to expectations, as well as keen to suggest new ideas, looking for alternative solutions

• Define configuration specifications and business analysis requirements • Perform quality assurance • Define reporting and alerting requirements • Own and develop relationship with partners, working with them to optimize and enhance our integration • Help design, document and maintain system processes • Report on common sources of technical issues or questions and make recommendations to product team • Communicate key insights and findings to product team • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer