• Provide strategic leadership for all credentialing, recredentialing, privileging, and provider enrollment activities. • Build, lead, and mentor a high-performing credentialing team with appropriate staffing, training, accountability, and performance management. • Develop and implement departmental goals, SOPs, KPIs, and quality assurance measures. • Facilitate training, ongoing education, and change management as credentialing systems and requirements evolve. • Oversee verification of licensure, education, training, certifications, work history, malpractice coverage, and professional references. • Establish proactive workflows for managing all expirable items, including license, certification, and insurance renewals. • Ensure accurate management of provider files, credentialing data, and documentation within credentialing software platforms. • Direct the privileging process in collaboration with medical leadership, department chiefs, and compliance teams. • Ensure compliance with all federal, state, and local regulatory bodies including CMS, The Joint Commission, NCQA, URAC, and commercial payer standards. • Maintain up-to-date knowledge of regulatory changes and lead revisions to policies, procedures, and workflows accordingly. • Oversee timely and accurate submission of enrollment applications with Medicare, Medicaid, and commercial payers. • Track and manage enrollments, revalidations, payer updates, and expirables to prevent reimbursement delays or claim denials. • Manage external credentialing and verification vendors, ensuring high performance, compliance, service quality, and contractual adherence. • Collaborate with IT, Managed Care, Compliance, and Operations on cross-functional systems and technology initiatives.

• Partner with field wholesalers in an assigned region to promote the sales and marketing of Pacific Life’s annuity products. • Deliver presentations on a wide range of retirement planning topics, including Social Security, IRA distribution rules, and tax considerations related to both qualified and non-qualified retirement plans. • Draft presentations, marketing collateral, and educational materials to support continuing education programs and client events. • Conduct presentations for clients and financial professionals, clearly communicating complex planning strategies in an accessible and compelling manner.