Job Description Position: Senior Forward Deployed Engineer Reports To: SVP, Private Deployments Location: Remote (US) Job Overview We are seeking a highly capable and results-driven professional to join our team in the role of Senior Forward Deployed Engineer to join our Reveal Private Deployment (RPD) team. This position plays a key role in supporting the organization's goals by contributing to bridge Reveal’s cloud-native engineering capabilities with customer-hosted environments and requires a customer-first mindset. The successful candidate is a blend of customer-facing engineer, technical expert, and natural problem solver. You will lead implementations, provide expert technical recommendations, and identify opportunities for continuous improvement in both customer environments and internal deployment processes. You bring strong Kubernetes, Helm, and infrastructure-as-code expertise, along with the ability to engage directly with enterprise customers during all phases. When you’re not leading customer implementations, you’ll focus on optimizing deployments for simplicity, developing standards for deployment, and providing expert assistance to existing customers who need additional technical assistance. While this role is primarily remote, you’ll still enjoy strong connectivity with your team and clients. You’ll have access to a collaborative network of colleagues who are committed to timely and effective client support. Our team culture emphasizes communication, responsiveness, and shared success—no matter where you're working from. We provide the tools and support needed to thrive in a virtual environment, ensuring you feel connected and empowered every step of the way. Responsibilities & Duties - Partner with customers to provide technical architecture guidance, sizing recommendations, and deployment strategy. - Lead in deployments and configurations of Reveal Private Deployment environments. - Work directly with Reveal infrastructure and development teams to ensure alignment between SaaS and on-premise architectures. - Contribute to and maintain Helm charts, Terraform modules, and other infrastructure-as-code resources used for deployment automation. - Support and troubleshoot complex Kubernetes environments, including networking, storage, and security integrations. - Provide Tier-3 technical escalation and root-cause analysis for customer deployments. - Develop and maintain detailed documentation, operational runbooks, and best-practice guidance. - Share learnings and feedback from customer engagements to improve Reveal’s products and processes. Characteristics - Customer-first mindset with a strong sense of ownership and accountability for client success. - Exceptional problem-solving ability; able to break down complex technical issues into clear, actionable solutions that balance customer needs and engineering constraints. - Excellent written and verbal communication skills with both technical and non-technical audiences. - Collaborative and proactive, comfortable working across infrastructure, development, and customer success teams. - Resourceful, analytical, and persistent in diagnosing complex technical challenges. - Motivated to improve automation, repeatability, and deployment quality for customer-facing solutions. Education & Experience - 8+ years of experience in DevOps, infrastructure engineering, or software deployment roles. - Deep hands-on experience with Kubernetes, including AWS, Azure, and bare-metal clusters. - Strong experience authoring and maintaining Helm charts and infrastructure-as-code (Terraform, Ansible, or similar). - Experience with CI/CD tools such as GitHub Actions. - Proficiency in Windows and Linux administration, scripting (Python/Bash), and CI/CD pipelines. - Knowledge of container networking, storage, and security fundamentals. - A bachelors degree or equivalent work direct work experience. - Willingness to travel up to 25% for customer engagements. Preferred Experience - Experience in eDiscovery environments is a plus, not required. - Experience with administration and high availability for Microsoft SQL Server and Postgres Benefits and Perks including but not limited to: - 401k match program - Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA) - Group Term Life Insurance and Voluntary Life Insurance option - Paid holidays - Paid vacation, sick, and personal days - FSA dependent care benefit - Childbirth recovery and bonding leave policies - Short and long-term disability benefits For Illinois-based roles, the budgeted annual salary range is $170,000 to $180,000. Compensation for this role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range shown. Reveal offers a competitive total rewards package, which includes the Benefits and Perks set forth above. This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. Hiring Policy Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Reveal considers candidates with existing visas but does not sponsor new visa applications.