• Project organization and responsibility for the technical implementation of complex IT system projects (installation, configuration) • Analysis, consulting, implementation and documentation of solutions in client environments • Support for national and international subsidiaries, partners and major customers and independent execution of qualification/solution research activities • Creation of proofs of concept for partners • Training of our certified partners

• Coordinate all property-related field work orders, ensuring completion within 24 hours to maintain operational efficiency. • Assign, track, and follow up with vendors and field personnel to ensure timely service delivery. • Review and verify completion reports, photos, and invoices for accuracy and compliance with company standards. • Manage seasonal preventative maintenance programs, including winterizations, HVAC tune-ups, snow and salt services, and fall cleanups. • Schedule and oversee semi-annual inspections, ensuring compliance with company protocols and maximizing revenue from inspection programs. • Proactively plan and execute maintenance activities to prevent emergencies and reduce long-term costs. • Collaborate with CSRs, vendors, and contractors to ensure smooth coordination of field tasks. • Process field requisitions and anticipate future needs to stay ahead of incoming CSR orders. • Support vendor performance management by monitoring service quality and adherence to timelines. • Maintain organized tracking systems for work orders, inspections, and maintenance logs. • Identify process gaps and propose improvements to enhance coordination and response speed. • Keys & Access Management – ensure proper handling and distribution of property access information and lockboxes. • Lockbox Code & Access Granting On-Site – manage and provide access to properties as required. • Lawncare Management & Vendor Site Feedback – oversee lawn care services and provide feedback to vendors on site. • After-Hours & Weekend Maintenance Emergencies – oversee emergency maintenance issues outside regular hours. • Report regularly on field operations metrics, including work order completion rates, inspection progress, and overall maintenance status.

• Train & Onboard New Reps - Run onboarding sessions for new Customer Support Representatives, covering our customer service best practices. • Create easy-to-follow training materials, guides, and reference tools that reps can actually use on the job. • Use role-plays, practice scenarios, and quick check-ins to help trainees feel ready and confident before they go live. • Support & Coach - Keep an eye on how new hires are doing after training and step in with extra coaching when needed. • Work with Team Leads and QA to make sure your training lines up with what great customer service actually looks like. • Run refresher sessions whenever new updates or process changes come down the line. • Track & Report - Keep clear records of who's been trained, how they're progressing, and where there are gaps. • Share what you're seeing with leadership so we can keep improving the training process. • Collaborate - Work closely with the CX Training Lead, Team Leads, and QA to make sure everyone is aligned on expectations and standards. • Be a connector between new reps and the broader support team to make sure nothing falls through the cracks. • Join team meetings and calibration sessions to stay current on quality expectations and process updates.

• Grow InvestSky's presence at your university • Promote InvestSky weekly through TikTok, WhatsApp, Telegram, email lists, and university channels. Be creative! • Share content on your own social media about InvestSky or your investing journey • Recruit and onboard fellow student ambassadors