• Coordinate all property-related field work orders, ensuring completion within 24 hours to maintain operational efficiency. • Assign, track, and follow up with vendors and field personnel to ensure timely service delivery. • Review and verify completion reports, photos, and invoices for accuracy and compliance with company standards. • Manage seasonal preventative maintenance programs, including winterizations, HVAC tune-ups, snow and salt services, and fall cleanups. • Schedule and oversee semi-annual inspections, ensuring compliance with company protocols and maximizing revenue from inspection programs. • Proactively plan and execute maintenance activities to prevent emergencies and reduce long-term costs. • Collaborate with CSRs, vendors, and contractors to ensure smooth coordination of field tasks. • Process field requisitions and anticipate future needs to stay ahead of incoming CSR orders. • Support vendor performance management by monitoring service quality and adherence to timelines. • Maintain organized tracking systems for work orders, inspections, and maintenance logs. • Identify process gaps and propose improvements to enhance coordination and response speed. • Keys & Access Management – ensure proper handling and distribution of property access information and lockboxes. • Lockbox Code & Access Granting On-Site – manage and provide access to properties as required. • Lawncare Management & Vendor Site Feedback – oversee lawn care services and provide feedback to vendors on site. • After-Hours & Weekend Maintenance Emergencies – oversee emergency maintenance issues outside regular hours. • Report regularly on field operations metrics, including work order completion rates, inspection progress, and overall maintenance status.

• Train & Onboard New Reps - Run onboarding sessions for new Customer Support Representatives, covering our customer service best practices. • Create easy-to-follow training materials, guides, and reference tools that reps can actually use on the job. • Use role-plays, practice scenarios, and quick check-ins to help trainees feel ready and confident before they go live. • Support & Coach - Keep an eye on how new hires are doing after training and step in with extra coaching when needed. • Work with Team Leads and QA to make sure your training lines up with what great customer service actually looks like. • Run refresher sessions whenever new updates or process changes come down the line. • Track & Report - Keep clear records of who's been trained, how they're progressing, and where there are gaps. • Share what you're seeing with leadership so we can keep improving the training process. • Collaborate - Work closely with the CX Training Lead, Team Leads, and QA to make sure everyone is aligned on expectations and standards. • Be a connector between new reps and the broader support team to make sure nothing falls through the cracks. • Join team meetings and calibration sessions to stay current on quality expectations and process updates.

• Grow InvestSky's presence at your university • Promote InvestSky weekly through TikTok, WhatsApp, Telegram, email lists, and university channels. Be creative! • Share content on your own social media about InvestSky or your investing journey • Recruit and onboard fellow student ambassadors

• Provide travel services for VIP/Executive level business travelers, including arranging domestic and international air, ground transportation, hotel, and any other travel related services as requested for business and personal travel. • Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction, as well as develop strong collaborative relationships with clients and vendors. • This position may also provide mentoring for other less experienced travel advisors. • Position also involves 24x7 accessibility. • Confidently communicate with customer in verbal and written form to determine destination, mode of transportation, travel dates, financial considerations, accommodations, and other services required. • Interpret vague or nonspecific instructions from the client to draw clear conclusions and assemble accurate travel arrangements. • Arrange all travel related services. Including, but not limited to, bookings, such as air, rail, car, car service, hotel, seat assignments, meet and greet services, and any other accommodations requested by the client. • Arrange private jets and/or charters. • Provide customer with all travel information such as local customs, points of interest, directions, and special events occurring in various locations. • Understand, manage, and execute use of upgrades and loyalty programs including follow-through to ensure services were delivered. • May be required to have strong working knowledge of unique requirements of complex international travel, including routing, fares and pricing, multi-destination trips, available resources and travel documentation requirements. • May be required to have understanding and expertise in international offerings, including airport lounges, day rooms, local currency, local customs, and resources available. • Use available resources, such as RADIUS network, to stay current on international and global affairs if position requires international travel bookings. • Use available resources, such as Virtuoso (Virtuoso certification required), to offer executives offerings outside of the corporate traveler experiences, such as but not limited to tours, spa/golf packages, dining reservations. • Be consultative with customer and proactively anticipate the client’s needs to produce optimum results. • Execute travel plans with a high level of accuracy while overcoming unanticipated obstacles. • Expected to produce results that will exceed an executive traveler’s expectations and may require creative thinking for such solutions. • Display self-confidence and respect and acknowledge the hierarchal level of a VIP/Executive traveler and/or their administrative assistant. • Empowered to resolve customer service issues using resources through leadership and/or vendor representative when necessary. • Negotiate with vendors to ensure the client’s needs are met is always done in the best possible way. • Work with leadership team to identify opportunities for process improvement and continual enhancement to the travel program. • Create and update passenger profiles to properly service each traveler. • Facilitate the profile interview process with executive travelers and executive admin, when needed. • May require travel to the client’s location to conduct interview.