Title: Customer Success Engineer Location: Japan United States Job Description: Forward Networks is transforming how the world&rsquo;s most complex networks are managed and secured. Founded in 2013 by four Stanford Ph.D.s, we built the industry&rsquo;s first network digital twin, a mathematically precise model of the production network that gives IT teams unmatched visibility, verification, and agility across every major cloud and vendor environment. Our customers include global leaders such as Goldman Sachs, PayPal, S&P Global, IBM, and Dell, as well as fast-growing enterprises and government agencies. According to IDC, Forward Networks customers realize an average of $14.2 million in annual benefits through improved efficiency and security. Backed by world-class investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward Networks offers a people-centric, innovative culture where brilliant minds are shaping the future of network reliability, security, and AI-ready operations. Forward Networks is looking for a Customer Success Engineer, Japan. - Do you want to create a category and help build a special company? - Join a company that has been in the market 7+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable. - We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it. What you&rsquo;ll do: As a Customer Success Engineer Japan, you will be responsible for providing world class post-sales technical leadership to our client base. Responsibilities: - Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies - Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures - Walking customers through the various stages of adoption with Forward Networks Platform - Working directly with our internal Product Management, Engineering, Sales and Marketing teams. - Some travel to customer locations (<10%) Requirements: - Must be fluent in Japanese and English, both written and spoken. - B.S. Computer Science or equivalent educational experience - 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies Experience: - Must be fluent in Japanese and English, both written and spoken. - Strong understanding of Networking and Security fundamentals - Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.) - Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills - Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems - Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment Highly Desired: - One or more of the following certificates: CCIE, JNCIE or VCDX - Experience in working for a startup company - Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc) Candidates will work remote with 10-20% travel requirement for customer and internal meetings.

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.  The role in a nutshell In the role of Customer Support Specialist, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team. Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Specialist at Exely.   As a Customer Support Specialist, you will:    - Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)  - Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)   - Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes   - Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers) • Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable) • Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes • Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

About the job Entry level Customer Care Specialist Keyvoto is looking for a Customer Care Specialist to join our team. You will be working in a dynamic and challenging environment, full of learning and opportunities to grow, alongside a team of professionals who value trust, respect, and collaboration. If you enjoy organizing tasks, providing accurate solutions, and ensuring partners receive timely and reliable support, we want you on our team, invest in you and accompany you to achieve your greatest potential and goals. A few words about Keyvoto Keyvoto is a product information management platform that helps suppliers and retailers upgrade their digital shelf. Our mission is to create, maintain, and monitor product information across different channels, highlight product value, and deliver dynamic, targeted experiences. Your daily activities - Supporting B2B partners via e-mail, phone, and chat - Following a structured daily workflow and ensuring timely reporting of assigned tasks - Organizing and prioritizing responsibilities with independence and accountability - Collaborating with internal teams to resolve issues and provide effective solutions - Using customer and partner feedback to suggest improvements in processes and services Responsibilities - Communicate professionally with customers and partners across multiple channels - Complete daily reporting tasks with accuracy and consistency - Work independently while effectively managing priorities and deadlines - Contribute to partner satisfaction and smooth operations - Keep accurate and well-structured records related to ongoing tasks Requirements - Strong organizational and time management skills - Critical thinking and ability to take initiative when needed - Computer skills and the ability to use MS Office equipment - Good command of both written and spoken English - Proactive, detail-oriented, and able to manage recurring daily tasks with consistency - Ability to work independently while accepting guidance when required Nice to have - Previous experience in Customer Support or Operations - Experience in collecting and reporting data, following structured daily processes Benefits - Remote work flexibility - Career development opportunities in a fast-growing tech company - Supportive and open work environment - Growth potential as the team and company expand - Work-life balance