Lead the end-to-end design process, collaborating across teams to create user flows and high-fidelity UI. Advocate for users while mentoring designers and contributing to a cohesive design system for improved product experiences.

• Mapear jornadas completas dos clientes, identificando todos os touchpoints digitais e físicos. • Analisar métricas de experiência e comportamento do usuário (NPS, CSAT, CES, dados de uso) para identificar fricções e oportunidades. • Propor melhorias que transcendam o digital, considerando atendimento, comunicação e processos internos. • Desenvolver personas e arquétipos baseados em dados reais e pesquisas com usuários. • Criar service blueprints, mapas de jornada e frameworks de experiência omnicanal. • Atuar estrategicamente na definição de iniciativas que impactem satisfação, engajamento e retenção de clientes. • Conduzir pesquisas qualitativas e quantitativas para identificar dores, necessidades e oportunidades. • Criar wireframes, protótipos interativos e especificações de interface para produtos web e mobile. • Planejar e executar testes de usabilidade, validando hipóteses com usuários reais. • Desenvolver, evoluir e manter design systems e bibliotecas de componentes. • Trabalhar em colaboração com Product Managers, Desenvolvedores e stakeholders de negócio.

Let’s be unstoppable together! Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. Learn more at www.circana.com. Our Critical Sales Skills At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business. - Effectively Presents Solutions: Delivers tailored, compelling solutions that align with customer needs and drive action. - Knows the Buying Influences: Identifies key decision-makers and understands their motivations and influence. - Manages Buyer Indifference: Recognizes and explores customer hesitation to uncover new needs or opportunities. - Understands Customer Needs: Operates as a recognized expert to articulate customer needs in the customer's business language and business context. - Being Resilient: Bounces back from setbacks with composure and positivity; helps others stay productive during tough times. - Manages Ambiguity: Stays focused and calm in uncertain situations; guides others through change. What will you be doing? As an Analyst, you will be responsible for driving change programs, managing client relationships, overseeing administrative processes, and leading both direct and indirect teams to achieve organizational goals. This role requires a strong focus on standardization, efficiencies, project management, customer satisfaction, collaboration, and strategic planning to deliver exceptional results. Job Responsibilities - Develop and Expand Best-in-class content: Contribute to the creation and expansion of best-in-class content for general merchandise, ensuring high-quality and client-focused resources. - Drive Client Growth: Identify and pursue opportunities to expand client relationships by aligning Circana’s data and software solutions with their strategic goals. - Deliver Insight-Led Solutions: Translate complex data into actionable insights that help clients make informed decisions and achieve measurable outcomes. - Collaborate Cross-Functionally: Partner with internal teams (e.g., Client Insights, Product, and Analytics) to deliver integrated solutions and ensure client success. - Maintain Industry Expertise: Stay current on trends in [retail, CPG, or general merchandise] to position Circana as a thought leader and trusted advisor. - Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across client organizations, including decision-makers and influencers. - Utilize Sales Tools and Platforms: Leverage Circana’s proprietary platforms (e.g., Unify+, Liquid Data, Intelligence Suite) to support client engagements and solution delivery. - Achieve Revenue Targets: Meet or exceed individual and team sales goals through disciplined pipeline management and strategic account planning. - Champion Client Success: Ensure client satisfaction by proactively addressing challenges, identifying growth opportunities, and delivering consistent value. - Support Innovation and Feedback: Provide market feedback to internal teams to help refine offerings and contribute to product development. - Advanced Analytic Skills: Demonstrated ability to conceive, manage, and deliver fact-based analyses, with a focus on consumer solutions, providing clients with clear, actionable insights to inform strategy. Guide the team in driving the adoption of Unify among capstone clients and key accounts increasing client adoption. Provide support and training to team members to effectively promote Unify’s key features. - Optimize Administrative Processes: Implement initiatives to reduce time spent on administrative tasks, allowing the Commercial team to focus more on client engagement and revenue generation. Requirements - Bachelor’s degree or equivalent experience - 1-3 years of relevant work experience, and a proven track-record as a high performer - Experience in Client Management, Data Analysis, and/or Project Management - Ability to manage cross-functional projects and work collaboratively with others to meet shared objectives. - Strong communication skills to engage diverse stakeholder groups - Proficiency in the MS Office Suite (Word, Excel, PowerPoint, Outlook), Unify, Tableau, or PowerBi - Familiar with data management to oversee data management systems to ensure data adaptability between models and clients. Circana Behaviors As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role: - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Location This position can be located in the following area(s): Remote, Canada Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission. The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $55,000CAD-$64,145 CAD. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission. You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description. The anticipated application deadline for this position is approximately 4-10-26.

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have. Job responsibilities - Design end-to-end digital experiences, from discovery through validation, ensuring user and business needs are reflected at every stage. - Translate complex business and user problems into functional, scalable, and accessible solutions grounded in UX/UI best practices. - Lead experience decisions within the squad, working closely with Product Management and Technology to align on scope, priorities, and outcomes. - Validate hypotheses through research, experimentation, and data-driven methods including A/B testing and metrics analysis. - Apply design research methods such as contextual inquiry, moderated interviews, and user testing to influence decisions, not just execution. - Use data visualization techniques to communicate research findings and tell compelling stories to stakeholders. - Facilitate workshops and co-creation sessions with clients and internal teams to align on strategy and drive buy-in. - Ensure project scope, risks, and design updates are regularly assessed and clearly communicated to all key stakeholders. - Leverage AI tools to optimize research, prototyping, and documentation workflows. - Support less experienced designers on the team and contribute to the broader Thoughtworks experience design community. Job qualifications Technical skills - You bring proven experience in digital product design, with strong UX/UI and prototyping skills across web and mobile. - You have hands-on experience working with metrics and data-driven decision-making to guide and validate design choices. - You bring a solid understanding of accessibility standards and their application in product design. - You have familiarity with experimentation frameworks, including A/B testing and hypothesis-driven design. - You bring knowledge of or an active interest in AI applied to design processes and tooling. - You have data visualization skills that you apply to storytelling and stakeholder communication. Professional skills - You are bilingual in English and Spanish, with the ability to work fluidly across both languages in client-facing and internal contexts. - You bring strong systemic thinking and the ability to frame strategic design decisions at the product and portfolio level. - You are comfortable leading discovery processes and influencing direction through research, not only execution. - You are skilled at facilitating client and team sessions, driving alignment across multidisciplinary agile teams. - You are a clear communicator who can present research methods, findings, and design rationale to diverse audiences. - You bring a collaborative and adaptable mindset, with experience navigating complex stakeholder relationships and building trust. If you have most but not all of the skills we ask for, don’t worry! You don't have to check all the boxes. Feel free to apply! Other things to know Learning & Development (L&D) There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Benefits We offer thoughtful, well-rounded benefits to support your personal and professional development goals and your health and well being. Benefits packages are periodically reviewed to provide the best work experience, ensuring everyone is supported on their journey with us. Some of the perks you will enjoy while working with us are: - Enjoy a flexible benefits budget (restaurants/public transport/nursery/health insurance) - Keep growing thanks to Learning budget - Enjoy 2 days extra days off per year for learning - Unlimited Business Udemy access to learn - Brush up your English, Spanish, Catalan thanks to free online classes - Take care of your mental well-being thanks to ifeel app - Get a work from home budget - Team outing budget - Business trips will be stress free thanks to travel insurance - Enjoy working in an international, diverse and inclusive environment Our contribution to the Tech community Our job is to foster a vibrant community where technologists from all walks of life come together to build solutions that look past the obvious. One of the ways we do this is through our Technology Podcast. About Thoughtworks Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world. Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary. We work remotely from all around Spain. Check out where our Thoughtworkers are based in the country. #LI-SPAIN See here our AI policy.