Role Description We are looking for a competent IT Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. - Serve as the first point of contact for customers seeking technical assistance over the phone or email. - Perform remote troubleshooting through diagnostic techniques and pertinent questions. - Determine the best solution based on the issue and details provided by customers. - Walk the customer through the problem-solving process. - Direct unresolved issues to the next level of support personnel. - Provide accurate information on IT products or services. - Record events and problems and their resolution in logs. - Follow-up and update customer status and information. - Pass on any feedback or suggestions from customers to the appropriate internal team. - Identify and suggest possible improvements on procedures. Qualifications - Proven experience as a help desk technician or other customer support role. - Tech-savvy with working knowledge of office automation products, databases, and remote control. - Good understanding of computer systems, mobile devices, and other tech products. - Ability to diagnose and resolve basic technical issues. - Proficiency in English. - Excellent communication skills. - Customer-oriented and cool-tempered. - BSc/BA in IT, Computer Science or a relevant field. Requirements - Requires working from detailed instructions and occasional independent decision-making. - Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, or procedural manuals. Benefits - Build your future with a secure & safe platform. - Be your own boss by choosing the TASKS that best suit your schedules. - Build your income to help increase your revenue. - Book tasks that are within a 15-mile radius. - Health & well-being of clients and providers are prioritized. Company Description Instasks App is a Professional Concierge Service that provides top-tiered professionals and clients with an online platform for instant bookings and an easy process for all services. - Providers receive custom requests for their specialized skills. - The app takes care of all invoicing between client and provider with a detailed invoice. - We track providers' locations for the client's en route to any job. - Our mission is to help all providers strive to achieve their financial and independent goals. - Providers over the age of 18 can participate, and over 21 for tasks serving liquor. - All providers undergo an extensive background check through a third-party company. - Each provider will go through etiquette training to ensure friendly and well-mannered service.

• Act as the primary point of contact for IT-related queries and incident reporting via calls, emails, or service desk tools. • Accurately log incidents and service requests, ensuring all required details are captured. • Categorize and prioritize incidents based on urgency and impact following established procedures. • Use remote support tools to assist users in troubleshooting and resolving common IT problems. • Provide timely follow-up and status updates to end users regarding their reported issues. • Collaborate with other support teams to escalate and resolve complex incidents effectively. • Produce end-of-day (EOD) batch status reports summarizing incident handling and current progress. • Continuously update technical knowledge, tools, and processes to improve support effectiveness. • Demonstrate adaptability by working rotational shifts from 11 am IST to midnight IST and manage changing priorities with flexibility.

• Taking phone calls and chats from technicians and other business partners • Assisting with resolving issues related to installation/change service orders and system fallout • Answering questions, analyzing problems, and removing obstacles preventing excellent customer experience • Maintaining data integrity of inventory systems • Partnering with all affiliate business units to maintain necessary network information • Responding to various Service queues as required to meet objectives and SLA agreements • Handling customer record assignments for all fiber orders • Maintaining detailed records of actions taken on orders, including facility changes and reported issues • Participating in specialized task or focus groups to efficiently support company direction • Staying informed and knowledgeable of all departmental Methods and Procedures • Increasing personal technical knowledge about Brightspeed’s products • Other duties as assigned to meet departmental needs

• Develop and maintain applications that support Field Operations and Dispatch teams • Drive automation, process efficiency and customer service support for all underlying network and operational process for front line field technicians and customer service agents • Work closely with IT and the Business Operations team members to ensure alignment of application/process long term goals and visions • Drive strategic direction and support for multiple applications within the Field and Dispatch system stack • Provide advanced technical direction in the creation, delivery, and implementation of multiple system enhancements to assist in End User productivity