Synechron

• Provide first-level technical support to end-users across hardware, software, and network issues • Log and prioritize support tickets with accuracy and detail, following organizational standards • Troubleshoot common endpoint, software, and network connectivity issues supported by company standards • Support onboarding and offboarding processes for hardware and software access • Support remote user requests, including VPN, email, and desktop support activities • Follow standard operating procedures to resolve issues efficiently and effectively • Escalate complex incidents to Tier 2 or Tier 3 support teams while providing detailed documentation • Maintain regular communication with users, stakeholders, and support teams regarding incident status and resolution timelines • Support hardware inventory updates, access provisioning, and basic system administration activities

• Act as the primary point of contact for IT-related queries and incident reporting via calls, emails, or service desk tools. • Accurately log incidents and service requests, ensuring all required details are captured. • Categorize and prioritize incidents based on urgency and impact following established procedures. • Use remote support tools to assist users in troubleshooting and resolving common IT problems. • Provide timely follow-up and status updates to end users regarding their reported issues. • Collaborate with other support teams to escalate and resolve complex incidents effectively. • Produce end-of-day (EOD) batch status reports summarizing incident handling and current progress. • Continuously update technical knowledge, tools, and processes to improve support effectiveness. • Demonstrate adaptability by working rotational shifts from 11 am IST to midnight IST and manage changing priorities with flexibility.

Overall Responsibilities Design, develop, and maintain robust full-stack applications aligned with business needs Write clean, reusable, and efficient code following best practices and coding standards Collaborate with cross-functional teams, including UI/UX designers, QA, and business analysts, to deliver seamless solutions Conduct code reviews, testing, and debugging to ensure optimal application performance and security Stay updated with emerging technologies and incorporate suitable enhancements into existing projects Contribute to technical documentation, system design documents, and user manuals Support deployment activities and participate in DevOps practices for CI/CD pipelines Software Requirements Qualifications & Soft Skills Qualifications: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related discipline 5+ years of experience in full-stack software development Certifications in Java technology or frontend frameworks are a plus Soft Skills: Strong communication skills for effective stakeholder engagement Excellent problem-solving and analytical capabilities Ability to work collaboratively in diverse teams and adapt to changing priorities Attention to detail with a focus on quality and accuracy Self-motivated with a proactive approach to learning and continuous improvement Ability to manage time efficiently and meet tight deadlines S​ YNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law . Candidate Application Notice