Role Description We are looking for a Janitor to take care of our building and carry out cleaning, maintenance, and security duties. The goal is to keep our building in a clean and orderly condition. - Clean and supply designated building areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, etc). - Perform and document routine inspection and maintenance activities. - Carry out heavy cleansing tasks and special projects. - Notify management of occurring deficiencies or needs for repairs. - Make adjustments and minor repairs. - Stock and maintain supply rooms. - Cooperate with the rest of the staff. - Follow all health and safety regulations. Qualifications - Proven working experience as a janitor. - Ability to handle heavy equipment and machinery. - Knowledge of cleaning chemicals and supplies. - Familiarity with Material Safety Data Sheets. - Integrity and ability to work independently. - High school degree. Requirements - Must be over the age of 18; over the age of 21 for tasks serving liquor. - All providers must go through a third-party background check after job confirmation. - Each provider will go through etiquette training. Benefits - Build your future with a secure & safe platform. - Be your own boss by choosing the tasks that best suit your schedule. - Build your income to help increase your revenue. - Book tasks that are within a 15-mile radius. - Health & well-being of clients and providers are prioritized.

• Own end-to-end order fulfillment lifecycle — from receipt and validation of customer orders to accurate entitlement creation and delivery across Flexera, NetSuite, and related platforms. • Serve as the senior escalation point for complex or high-value order discrepancies, driving resolution in collaboration with Sales, support and Product teams. • Ensure data integrity across Flexera ALM and secondary systems, proactively auditing entitlement records and correcting inconsistencies before they impact customers. • Lead quarterly-end surge operations, coordinating team resources and prioritization to meet strict SLA commitments during high-volume periods. • Act as a senior point of contact for enterprise customers on licensing, activation, and entitlement matters — delivering resolution within 24 hours and proactively communicating status on complex issues. • Translate intricate customer order requirements into precise software entitlement configurations, ensuring alignment between commercial terms and technical delivery. • Oversee license portal management including software updates, login troubleshooting, cloud platform access provisioning, and entitlement adjustments. • Partner with Customer Success and Support teams to ensure seamless, white-glove post-sales experience for enterprise and strategic accounts. • Identify, design, and implement scalable improvements to fulfillment workflows, reducing manual effort and error rates through automation and system enhancements. • Create, maintain, and govern comprehensive fulfillment work instruction documentation, ensuring team-wide consistency and audit readiness. • Lead cross-functional working groups with Product Management, IT, and Operations to prepare fulfillment infrastructure for new product launches. • Mentor and cross-train junior team members, building redundancy and capability across the fulfillment function. • Develop and present advanced operational dashboards and fulfillment reports to senior leadership — tracking KPIs such as order accuracy rates, cycle times, and SLA compliance. • Leverage Excel, Power BI, or similar tools to perform trend analysis, surface fulfillment bottlenecks, and recommend data-driven process improvements. • Drive strategic insights from activation data and customer usage patterns to support renewals, upsells, and proactive customer outreach.

• Drive efficiency and effectiveness of the incident management process • Develop and maintain the Incident Management System including: o Identifying all incidents o Matching incidents against incidents with workarounds in place o Resolving incidents as quickly as possible o Prioritizing incidents in terms of impact and urgency • Escalating incidents to other teams as necessary to ensure timely resolution • Monitor the performance of incident management processes and seek to continuously improve the process • Facilitate post mortem meetings and ensure that action items regarding Incident Management are effectively carried out • Ensure that incident details are accurately recorded in incident tracking system • Participate in regularly scheduled Disaster Recovery testing • Attend infrastructure and/or application turnover sessions to maintain an end to end understanding for incident resolution • Facilitate management teleconference bridges to determine business impact and decisions regarding next steps and provide regular incident notifications to impacted lines of business and IT Mgmt. • Update incident records with appropriate data including business impact, application affected and relevant details regarding incident resolution. • Understand regulatory impacts and reporting based on regulation requirements • To perform an analyze of IT incidents in order to proactively prevent the occurrence of further incidents and problems • To contribute to the development and revision of relevant policies, frameworks and processes • To communicate and manage expectations during incident resolution and act as a point of escalation • Ensure timely and appropriate communication with involved parties • Be the focal point for all incident management issues • To provide relevant and useful management information • Ensure effective communication to work collaboratively with relevant parts of the business, and ensure knowledge and best practices are shared to optimize performance • Ensure that major incidents and planned/proactive tasks are correctly prioritized and delivered in accordance with those priorities • Lead the investigation of incidents through proactive trend analysis and monitoring • Contribute to the development of the service management tool • Contribute to the design and implement appropriate metrics for reporting on key performance and quality indicators in relation to problem management, particularly in terms of in-depth trend analysis

Lead data operations by monitoring workflows, resolving issues, and enhancing processes through automation. Collaborate with teams to ensure data quality and provide hands-on technical leadership while coaching the operations team.