Title: User Support Analyst - EHRA - Early Career Location: 2020 Yonkers Rd. Wake remote type Hybrid locations Wake County, NC time type Full time Job Description: Agency Department of Information Technology Division DIT Public Safety Job Classification Title User Support Analyst (S) Position Number 60093277 Grade DT06 About Us The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet. Description of Work Salary Range: $65,607 - $98,412 The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act. This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work. Are you ready to take the next step in your career? We currently have an opening for a User Support Analyst The Early Career Associate Program is ideal for recent graduates, early-career professionals, or those looking to transition to a new career seeking broad exposure to state IT operations. The primary purpose of this position is to provide technical support in the areas of troubleshooting, problem solving, setup, configuration, and installation of desktops, laptops, printers, and other computer related hardware throughout DPS and DAC. This position also coordinates, organizes and plans activities within the region of responsibility for the User Support Analysts assigned. Manage Incidents and Request in ServiceNow and assign tickets to User Support Analysts in a timely manner. Key Responsibilities: • Resolve IT requests, incidents, and problems within established service level agreements. • Evaluate and prioritize incoming incidents using both technical knowledge and understanding of business impact. • Collaborate with application development teams to identify and communicate detailed technical information related to application-level issues. • Work with network infrastructure teams to diagnose customer-level network problems and provide accurate technical details for resolution. About the Division: The North Carolina Department of Public Safety (NC DPS) Management of Information Systems Integrated Network Services (MIS/INS) provides the Department of Public Safety, the Department of Adult Correction and all of its divisions with highly skilled technical support for the conception, design, engineering, and acquisition through implementation, support, and administration of all LAN/WAN systems, telephone systems, and Microsoft servers, Exchange email systems, infrastructure and all personal computers and laptops. MIS/INS also provides services for all present systems; as well as providing evaluations on new telecommunications and computers hardware/software for future enhancements. Knowledge Skills and Abilities/Management Preferences The following Management Preferences are not required, but applicants that possess these skills are preferred: - Experience with Customer Service protocols, Windows 10, Windows 11, ServiceNow incident tracking system, basic PC and networking principles and Microsoft Office products. - Working knowledge of VPN, Active Directory and Microsoft Exchange. - Ability to communicate with a wide variety of users in both oral and written formats and should be able to convey technical issues to customers, peers and to specialists. Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position’s role Or Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position’s role Or High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position's role; or an equivalent combination of education and experience EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Anaja Lakeiya McClinton Recruiter Email: dit_hr_recruitment@nc.gov

Title: Hybrid Board Certified Behavior Analyst (BCBA) Location Mount Pleasant, Michigan Employment Type Full time Department Clinical Compensation $45 – $60 per hour Job Description: Board Certified Behavior Analyst (BCBA) – Mount Pleasant, MI Company: Finni Health of Central Michigan, a Finni Health company Job Type: Full-time Location: In-person – Mount Pleasant, MI Pay: $45.00 - $60.00 per hour Join Our Family-Centered Team as a BCBA – Hybrid Opportunity We’re looking for a Board Certified Behavior Analyst (BCBA) who is not only clinically skilled but also deeply passionate about supporting families and changing lives. If you believe that every child deserves the chance to thrive—and that families should feel seen, supported, and empowered—we’d love to welcome you to our team. At the heart of our work is a simple philosophy: when we care for our providers, they can truly care for families. We’ve built a supportive, respectful, and balanced environment where clinicians can do meaningful work without sacrificing their own well-being. What You’ll Be Doing: - Conduct thoughtful and individualized functional behavior assessments (FBAs) - Create customized behavior intervention plans (BIPs) that fit the unique needs of each child and family - Provide direct services in the home, school, or community—wherever they’re needed most - Work closely with parents, caregivers, and educators to ensure consistency and success - Offer hands-on training and support to families, helping them feel confident and capable - Track progress through clear data collection and regular plan updates - Attend team meetings and take part in ongoing learning and collaboration What We’re Looking For: - A Master’s degree in ABA, Psychology, Education, or a related field - Active BCBA certification from the BACB - A minimum of 2 years of clinical experience in behavior analysis - Deep understanding of ABA principles and evidence-based approaches - A collaborative spirit and strong communication skills - A heart for working with families and a commitment to ethical, compassionate care Why Families (and Clinicians) Choose Us: We’re not just a company—we’re a community. We’ve created a model that removes the common burdens BCBAs face, so you can spend more time focused on the children and families who count on you. - Balanced caseloads – we value quality over quantity - Dedicated admin support – no chasing down cancellations or handling scheduling - Family-first culture – we lead with empathy and prioritize long-term impact - Ongoing support & growth – access to training, mentorship, and a caring team behind you - Freedom to focus on care – we handle the logistics so you can do what you love Benefits That Support You, Too: - Competitive compensation: $45.00 - $60.00 per hour - Flexible, family-friendly schedule (Hybrid model available) - Health, dental, and vision insurance - 401(k) plan - Paid time off and holidays - Continuing education support - Professional development opportunities - Referral bonuses Schedule: Full-time | Monday through Friday Location: Hybrid with in-person sessions as needed License/Certification: BCBA or BCaBA (Required) Let’s Make a Difference—Together If you’re looking for a place where you can truly connect with families, be part of a supportive team, and grow both personally and professionally, we’d love to hear from you. Join us in building brighter futures, one family at a time. #FinniHealth2026

• Levantas sistemáticamente los problemas y preguntas del área comercial y los documentas como casos de uso analíticos. • Mapeas los dominios comerciales prioritarios. • Administras y priorizas la agenda de proyectos analíticos del área comercial junto con BI. • Evitas solicitudes ad hoc desorganizadas y garantizas que BI trabaje siempre en lo que más impacto tiene en el negocio. • Participas activamente en el diseño de modelos, dashboards y análisis.

• Conduzir o processo de onboarding de novos clientes na plataforma. • Realizar treinamentos e apresentações do sistema para corretores de seguros. • Acompanhar a ativação do cliente garantindo que ele comece a utilizar os principais recursos. • Configurar contas, parametrizações iniciais e orientar sobre boas práticas de uso do sistema. • Monitorar indicadores como clientes ativados, CSAT de onboarding e tempo médio de ativação. • Identificar dificuldades do cliente e atuar de forma proativa para garantir adoção da plataforma. • Registrar todas as interações e histórico no CRM (HubSpot). • Trabalhar em conjunto com Vendas, Produto e Customer Success para garantir a melhor experiência do cliente. • Coletar feedbacks dos clientes para melhoria contínua do produto.