• Lead, mentor and develop Account Managers, fostering a culture of excellence, collaboration, and continual learning • Own and drive client renewals, retention, and net retention targets for APAC accounts • Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate • Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value • Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives • Lead regular Executive Business Reviews and strategic check-ins • Champion customer feedback, synthesizing insights to inform product development and innovation • Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance • Drive feature adoption, enablement, and ongoing education for clients • Represent Absorb at industry events and client engagements

• Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts • Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities • Work with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed Won • Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won • Work collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape. • Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorb’s continued growth • Work with existing Customer Success resources to identify risk and mitigate churn wherever possible • Use customer and prospect contact activities tools and systems, and update relevant information held in these systems • Monitor and report on market and competitor activities and provide relevant reports and information

Job Description: Account Managers are the core connection between our most influential customers and DealerOn. They are the leading point of contact and own the retention and growth of our holistic business partnerships. It is their responsibility to drive the development and execution of comprehensive marketing strategies that cover all levels of the customer’s business. They own removing roadblocks and risks to help foster strategic growth across all DealerOn products and services, ensure consistency and cohesion across stakeholders/stores, accelerate digital marketing performance and manage all retention efforts for any customer they partner with. This a remote, senior level position reporting to the Sr. Director of Enterprise Success or Director of Customer Success. Essential Functions: - Responsible for overseeing the product delivery and optimization for all products and services aligned to their key customers - Responsible for meeting the required revenue and retention targets set by the DealerOn Customer Success department - Responsible for elevating the digital performance of their customer’s products and services aligned to the needs of their customer’s business goals - Creates and owns the delivery of marketing strategies that drive the customer’s business success - Builds and owns the decision-maker relationship and uses customer feedback to identify opportunities for growth and increases product penetration - Forecasts market trends and utilizes them to inform customer strategies - Develop and provide digital marketing analysis and recommendations to all influential contacts within the customer’s organization - Influence customer brand positioning and narrative while targeting the proper audience based on customer’s business goals and monthly targets - Responsible for organizing corporate and rooftop level communication plans and engagement - Accountable for overseeing any launches of new products and ensuring proper integration into the customer’s holistic marketing strategy - Regularly pilots custom strategies that are tailored to the unique needs of the customer - Be the point of contact for escalations and triaging product and process needs - Own retention efforts for all clients, as well as the coordination of save processes for any cancellation or at-risk customer - Own the holistic growth plan for owned customers in effort to hit yearly group growth initiatives - Drive internal account team partnerships and meetings that support the needs of the customer experience and result in high performing marketing strategies Required Skills/Experience: - 7-10+ years of experience owning customer relationships with goals for both growth and retention - 5+ years of Automotive Industry experience - 5+ years of digital marketing experience developing and managing omni channel strategies - Demonstrates familiarity with all aspects of digital marketing, including but not limited to Website, SEO, Paid Advertising, Reputation Management, Conversion Optimization, Social Media Marketing and Lead Management best practices - Demonstrates an understanding for the incorporation of traditional marketing strategies and the impacts to digital marketing strategies - Showcases a strong understanding of Google Analytics and other analytics platforms with an ability to extract insights and use data to present and execute strategies that are aligned to the customer’s strategic goals - Demonstrates outstanding organizational, time management, and communication skills - Able to confidently work through complex product/customer scenarios and solution independently - Demonstrates excellent presentation abilities to decision makers and members of the C Suite - Able to independently work with C-Suite executives (internally and externally) and drive communication plans that expertly incorporate all influential stakeholders for their owned customer counts - Able to create a holistic digital marketing strategy, utilize all available channels, and understand the performance impact of each - Is a self-starter, with the ability to independently own customer success and seamlessly work cross-functionally to accomplish set goals - Demonstrates the ability to assess and implement emerging market strategies, best practices and tools The salary range for this position is $80,000 - $100,000. The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; internal pay equity; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions. This position is open to US residents only. Perks and Benefits: Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including: - Medical, dental and vision insurance - Company matched 401K plan - Flexible PTO + Sick Leave - 6 weeks paid Parental Leave - 8 Paid National Holidays - Company-paid basic Life Insurance - Voluntary supplemental Life Insurance - Voluntary long-term/short-term disability insurance - Voluntary Pet Insurance - Optional Healthcare/Dependent Care FSA Account DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-Verify Participation and Right to Work). A successful candidate must pass a background check as a condition of joining the team. #LI-Remote

Wat ga je doen? Als Accountmanager Noord-Nederland zorg je voor het uitbreiden van ons klantenbestand en daarmee vergroting van de verkochte liters brandstof met onze zakelijke tankpas: de ENVIEM FUELCARD. Deze tankpas kunnen onze klanten gebruiken bij ruim 450 bemande en onbemande tankstations met de labels TinQ, BP, Gulf en Shell in Nederland. Daarnaast onderhoud je warm contact met onze partnerships bij sportclubs in jouw regio. Je benadert zakelijke prospects en geeft informatie over de voordelen van het gebruik van de FUELCARD. Je denkt proactief met de klant mee en bent een “partner in crime” die zich inzet voor het vinden van de beste oplossing. Je stelt, op basis van de gemaakte afspraken, offertes op en sluit een zo goed mogelijke deal. Daarnaast benut je mogelijke kansen voor onze andere divisies (energie en smeerolie) waardoor je klanten een totaalpakket aan voordelen kan bieden. Binnen het Salesteam bouw je een duurzame relatie op met de zakelijke klanten in jouw rayon en breid je gestaag jouw portfolio uit. Daarnaast houd je ontwikkelingen en kansen binnen de sector scherp in de gaten en zorg je dat jouw kennis up-to-date blijft. Je werkt nauw samen met je collega’s in de andere rayons en de medewerkers van de Commerciële Binnendienst in Harderwijk. Je rapporteert aan de Commercieel Manager. Je werkt voornamelijk vanuit huis in jouw rayon in Noord-Nederland (Friesland, Groningen, Drenthe en een deel van Overijssel) en bezoekt regelmatig het hoofdkantoor in Harderwijk. Wie ben jij? Wij zoeken een commerciële tijger die kansen ziet en benut, zelfstandig en proactief werkt en klanten weet te binden en boeien. Affiniteit met de branche en daarnaast met sport is geen harde eis maar wel welkom. - HBO werk- en denkniveau; - Minimaal 5 jaar werkervaring in de sales, bij voorkeur met key-accounts of in de brandstof en/of energie; - Een commerciële drive en je hebt de nodige lef om prospects te benaderen; - Uitstekende communicatieve vaardigheden, ook in het Engels (Duits is een pré); - Zelfstandige, proactieve klantgerichte werkhouding; - Affiniteit met sport gezien onze partnerships met sportclubs; - Je bent woonachtig in Noord-Nederland (Friesland, Groningen, Drenthe en een deel van Overijssel) en beschikt over een rijbewijs. Wat bieden wij? Werken bij ENVIEM betekent werken voor een organisatie die gedreven is om grootse dingen te realiseren. Deze positieve energie voel je dan ook binnen iedere afdeling. Daarnaast bieden wij jou: - Een uitdagende fulltime baan binnen een enthousiast en gedreven Salesteam; - Flexibiliteit en ruimte voor eigen inbreng; - Een aantrekkelijk salaris passend bij jouw werkervaring; - Bonusregeling voor het behalen van doelen; - 8% vakantiegeld en 25 vakantiedagen om op te laden en te genieten; - Premievrij pensioen voor een zorgeloze oude dag; - Auto van de zaak, telefoon en laptop of I-pad; - Korting van € 0,30 op tanken voor twee directe familieleden met de ENVIEM Family FUELCARD; - Aantrekkelijk energieaanbod via Hezelaer Energy; - Mogelijkheid tot het bezoek van sportwedstrijden of andere events. Solliciteer! Herken jij jezelf in bovenstaand functieprofiel en ben jij degene die wij zoeken? Solliciteer dan via onderstaande button of mail je motivatie inclusief curriculum vitae naar wijzoekenjou@enviem.nl. Wil je eerst nog meer weten? Bel dan met Evert-Jan Makkinga, Commercieel Manager, op telefoonnummer 0341 - 439000.