• As the Director of Revenue Cycle, you will design, launch, and scale a care management billing function and high-performing RCM platform that strengthens revenue integrity for small, independent practices. • You will operate as a product-oriented leaders, deeply understanding user needs and practice personas, and translate those insights into a clear service strategy and technology roadmap. • You will build the strategy, infrastructure, and team of the future, not the past, thoughtfully leveraging AI and automation, while ensuring seamless collaboration across Diverge’s clinical, operational, and technology teams. • Success in this role means helping practices improve financial performance and stability, delivering strong execution in care management billing, and building sustainable, profitable service lines for Diverge. • Lead execution and optimization of the care management billing business line, ensuring accurate documentation & coding, practice transmission, and reimbursement. • Build and lead vendor partnerships to deliver a strong RCM function to Diverge’s primary care practice customers that improves revenue performance starting with comprehensive documentation. • Serve as a product-oriented leader by deeply understanding practice needs, user workflows, and personas to inform service design and the technology roadmap. • Leverage AI and automation to modernize revenue cycle operations and create efficient, scalable, future-focused capabilities. • Hire, develop, and mentor a high-performing team of billing, coding, and collections specialists positioned for growth. • Design and implement scalable workflows, policies, and controls that drive compliance and consistent revenue integrity. • Partner closely with Central Support Teams to ensure tight integration and shared accountability for results. Leverage AI and technology to create an efficient, scalable, and effective tech-enabled service model. • Establish, monitor, and lead continuous improvement efforts for RCM and care management billing KPIs.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Human Agency is hiring a Director of Content & Editorial who will act as our “CEO of Content” at our business. This individual is the day-to-day owner of the content function, transforming the business into a high-quality, high-velocity content factory. This senior, hands-on leader will design, build, and run a scalable content plan across socials, web, and press. They will set editorial standards and cadence, and convert content into measurable brand and commercial outcomes. This role will create durable systems to enable repeatable, high-quality output while delivering signature, business-driving work. What you will own - Direct responsibility for editorial strategy, calendar, production workflows, and consistent delivery across earned and owned channels, such as LI, X, Substack, IG, and web. - Build the media company arm of Human Agency, including operating model, organization, budget, and initial go to market. - Design and operate a content factory with repeatable processes, tooling, SLAs, cost models, and hiring plans to scale output without sacrificing quality. - Set voice, editorial standards, approvals, and quality gates for flagship work and day-to-day publishing. - Translate content into business results through lead generation, pipeline influence, events, paid products, partnerships, and other revenue streams. - Architect technical leverage so you and the team maximize output and preserve deep work time. - Partner with Brand, Growth, Sales, Product, and Founder and executive leadership to align content with company strategy, sales priorities, and go to market. - Define and own KPIs for output, quality, reach and commercial impact and report regularly to senior leadership. First year signature deliverables - A documented editorial operating system that sets process, tooling, roles, SLAs, and templates. - A 12-month editorial calendar delivering predictable multichannel output. - Launch of the media arm with org design, budget, go-to-market plan, and initial revenue experiments. - Delivery of at least two flagship content projects such as a longform series, flagship publication, or monetized product. - A baseline metrics dashboard tying content to reach and pipeline outcomes. Success metrics - Output and quality measured through calendar adherence and editorial scorecard. - Brand scale measured through audience growth reach and impressions. - Commercial impact measured by leads pipeline and revenue attributable to content. - Operational efficiency measured by time and cost per asset and repeatable delivery. Qualifications - 8+ years in editorial leadership, content operations or media production with a record of building highly-engaging content that moves audiences from curiosity to adoption and then action. - Excellent communication and storytelling skills, as proven by existing published work as a writer or editor. - Hands-on experience as a producer and editor with the ability to set strategy and execute to deadline. - Proven ability to scale content output while sustaining editorial quality. - Demonstrated experience connecting content to business outcomes including lead generation partnerships and productization. - Strong cross-functional skills and comfort briefing and partnering with senior leadership. Requirements - Experience launching or running a media company arm publication or content P&L. - Experience managing podcast, writing, and other media publication logistics. - Experience publishing flagship longform work such as books or flagship series. - Familiarity with analytics automation and production tooling that links editorial workflows to commercial metrics. - High technical fluency and a record of building or orchestrating tools and code-first workflows to maximize editorial output and preserve deep work time. Benefits - Competitive compensation with performance bonuses and potential equity. Final band will be set based on scope and candidate experience. - Remote friendly across the United States and Canada with occasional travel for off-sites, launches and events. Company Description Human Agency partners with organizations to design and implement secure, scalable, human-centered AI. We believe AI should amplify human potential—not replace it—and we build with that conviction in everything we do. We are a company of doers. Teams work flat, leaders roll up their sleeves, and the best ideas win. We hold a high bar because our clients trust us with their missions, products, and bottom lines—and we take that responsibility seriously. We grow by hiring exceptional people who raise the bar and care deeply about the work. Through it all, we lead with purpose, love, and a sense of adventure—doing meaningful work with people we care about. Equal opportunity Human Agency is an equal opportunity employer committed to building inclusive teams.

• Leading and providing expert guidance on a variety of HEOR projects • Supporting development of HEOR strategies for new product launches • Conceptualizing and leading the development of payer focused deliverables (e.g. value tools, value dossiers) and stakeholder engagement activities • Instructing, guiding and supporting the development of less experienced members of the team to complete tasks and have accountability for the quality of deliverables • Overseeing operational quality for a cohort of team members, including process compliance and process improvement recommendations and actions • Supporting a cohort of team members to achieve group utilization targets • Line managing a cohort of team members, supporting their wellbeing and managing their performance and career development • Working closely with other members of Research leadership and wider leadership to motivate and engage the team to deliver high quality HEOR services

• Recruit, hire and develop world-class sales talent, build development plans for each sales rep, and coach and motivate sales team to overachieve on targets • Understand and solve customer pain points through Zscaler's unique value proposition • Be the GM of your business and create a plan for success, and accurately forecast business monthly/quarterly/yearly • Act as the executive sponsor for key partners to create joint plans, generate pipeline and drive opportunities to closure