Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Job Description Summary The Sr. Enterprise Architect is an advanced subject matter expert responsible for leading the design of complex technology solutions and driving the strategic vision and direction for the company’s largest enterprise clients. This role is accountable for creating the blueprint for technology-enabled business transformation and providing direction to clients and the industry at large on how to best align technology investments with strategic outcomes. The Senior Enterprise Architect combines deep cross-domain technology expertise and business acumen to design multi-tower IT strategies and roadmaps aligned with clients’ key business objectives, key performance indicators (KPIs), and measurable outcomes. Job Description In this role you will: Lead the design of large, complex technology solutions by collaborating with cross-functional technical teams to create client solutions that enable business outcomes and integrate technology across multiple domains, delivery units, and geographies. Work closely with the sales team to actively participate in the presales process with clients — including meetings, proposals, solution design, and executive presentations. Translate clients’ business strategies and desired outcomes into comprehensive IT strategies and roadmaps, positioning the company’s full portfolio of technology capabilities to drive end-to-end solution design. This role is perfect for you if you have: - Lead complex solution architecture engagements with clients and coordinate with internal technology teams to align solutions to business requirements and outcomes. - Integrate applications, data, and technology across multiple towers such as Networking, Cloud, Data Center, Cybersecurity, Digital Workplace, and Business Applications. - Contribute to the company’s knowledge base by sharing best practices and solution blueprints with internal teams and clients. - Leverage deep understanding of clients’ businesses and industries to tailor technology solutions that deliver measurable value and improved performance. - Develop business cases and technology roadmaps to optimize operations and enable measurable business value across multiple technology domains. - Interpret, influence, and develop enterprise IT strategies, ensuring alignment with client priorities and strategic direction. - Define architectural principles and apply them to guide governance, standardization, and technology adoption. - Develop current-state (As-Is), future-state (To-Be), and transition architectures to define modernization and transformation roadmaps. - Manage large-scale application and technology portfolios using industry frameworks, lifecycle methodologies, and modeling tools. - Create both strategic and solution architectures that span multiple technology towers and integrate across the enterprise. - Synthesize emerging technology trends with client business imperatives to create innovative, value-driven solutions. - Lead cross-technology solution integration across domains, ensuring cohesive architecture and interoperability across systems and platforms. - 8–10 years of experience in Information Technology; Bachelor’s degree in IT, Engineering, Computer Science, or related field preferred. - Advanced experience as a lead architect with multi-domain (technology and geography) exposure. - Broad knowledge across Enterprise Architecture, Solution Architecture, and multiple technology domains — such as Cloud, Networking, Security, Data Center, Applications, and Digital Workplace. - Deep understanding of how technology solutions impact and enable business outcomes across industries. - Advanced understanding of IT systems, applications, and infrastructure design across multiple towers. - Advanced expertise in Information Security, Quality Management, and applying architectural and security principles. - Proficiency in Information Architecture, Data Modeling, and Systems Integration techniques. - Experience in architecture frameworks, design thinking, and reference architectures (e.g., TOGAF, Zachman, SOA). - Strong industry expertise, capable of aligning technology solutions to specific industry needs and challenges. - Certifications such as TOGAF (preferred), SOA, or Scaled Agile (advantageous). - Proven experience in consulting or technology solution roles within large-scale, global technology organizations. - Advanced experience across enterprise applications, networking, cloud, data, and digital solutions. - Exceptional client engagement and consulting experience, including needs assessment, change management, and identifying future opportunities. - Strong business development and pre-sales experience, including the ability to position and articulate multi-domain technology solutions. - Broad understanding of business processes, applications, and infrastructure architecture and how they integrate to deliver enterprise-scale solutions. - Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Role Description Are you our next IT Helpdesk Administrator? Do you want to take your first step into an IT career with plenty of opportunities to learn and grow? If you’re tech-savvy, solution-driven, and eager to build your skills in a dynamic environment, this could be the role for you! Your future role: - Supports hardware and software platforms - Provides user management support - Analyses and resolves hardware and software related problems - Maintain workstation patching and ensure the required patching level - Keeps close contact with Service Desk Center - Manages the desk, sets up and patches PC’s and phones - Provides people with PC’s set up according to company requirement and in the most efficient way - Follows standards and procedures regarding use and maintenance of PC’s including software and peripheral equipment - Creates according to agreements between IT and Operations standard installations for specific groups of users - Participates in the implementation of new (standard or developed) software - Tracks all software licenses used in call center and control that all computers are using legal copies of software - Verifies that no software is installed without proper licenses on PC'S - Identifies and tags all IT related assets and keeps accurate records of existing assets at call center - Administers software licenses in use, and keep accurate records. Qualifications - English level min B2, German level C1 - Previous experience (6 months or more) in desktop administration, IT support, or a comparable role is an advantage - Ability to manage multiple tasks simultaneously and deliver under short deadlines - Ability to work with minimal supervision, make independent decisions and solve complex problems - Good understanding of IT support processes, desktop systems, and workplace technology operations - Ability to work in a dynamic, fast-paced environment - Demonstrated ability to develop professional relationships and interact with colleagues of all levels - Solution driven mindset Requirements - Conditions for internal candidates: - Tenure of at least 6 months on the current role within the company - No written warnings in the past 6 months or ongoing disciplinary process Benefits - Daily meal tickets worth 30 RON to keep you fueled - Comprehensive private medical insurance to take care of you (can be also extended to your family) - Employee Assistance Program Subscription with EAP Romania, providing support for your well-being and personal development - Great discounts at our partner shops, including electronics, telecommunications subscriptions, dentist partner clinics and optical clinics - Access to the 7card by Gympass for your fitness and well-being - Special banking offers to support your financials - Referral bonus, depending on the campaign of the job opening - A well-defined career path with many opportunities to grow and explore - A warm, multicultural environment where your unique voice is valued and celebrated - Access to a wide range of training and development opportunities - Discover our vibrant communities of interest, including sports, volunteering, mental health allies, parenting and many other

This is a full time remote job Job Description Job Summary You will be responsible for providing helpdesk support for business users and be the single point of contact between the technical support teams and the customers. You will ensure proper and timebound closure of issues and service requests through troubleshooting and escalations. Reporting Structure • This job reports to Team Lead – Customer Support. Job Objectives •Enhance and improve customer experience by effectively and timely resolving customer complaints and queries, understanding the customers' needs and providing appropriate solutions to ensure customer satisfaction. •Troubleshoot technical problems faced by business users and escalate complex issues to the technical support teams for resolution. •Effectively communicate customer concerns, requirements, and feedback to the support teams. Job Responsibilities Customer & Technical Support •Provide round-the-clock communication and support to customers through various channels: Phone Call, Email, Chat, WhatsApp, Monitoring alerts. •Respond to customer issues / queries efficiently & accurately and accordingly close service requests with first line support or escalate to concerned team depending on the service request/issue. •Perform remote troubleshooting as a first level through diagnostic techniques. •Provide accurate information on IT products and services. Issues Monitoring •Track and follow up with technical teams till the issue is resolved and service request is closed. •Handle communication with stakeholders and provide regular updates for reported issues. •Manage Incidents, Problems, Change and Service Requests. •Share any feedback or suggestions from the customers with the appropriate internal team. •Monitor the alerts raised by Monitoring tool and escalate to next level for recovery. •Monitor adherence to the service level agreements and take appropriate measures if there is a delay in meeting the SLA timelines. Documentation & Reports •Prepare reports – monthly reports, incident reports and custom reports and ad hoc reports by collecting data from system and share it with the Team Lead/Management. •Create and log issues and their resolution in the centralized Customer Service Portal. •Categorize reported issues with correct impact and urgency as per best ITIL practices. Job Requirements Educational Qualification •Bachelor's Degree in Information Systems / Computer Science / Programming Diploma or related majors. Licenses & Certifications •Knowledge of ITIL methodologies (ITIL Foundation level) preferred. Previous Work Experience •Fresh Graduate/ 0 to 3 years of experience in customer service. •Prior experience in IT Service Management Ticketing tools and process is preferable. Work Requirement Should have the flexibility to work in shift system (Weekends / holidays) as per shift roster and provide 24X7 availability and cover for team members to fill support gaps. Skills and Abilities •Customer-oriented, with ability to manage difficult customers. •Have a positive, empathetic and professional attitude toward customers. •Efficient, enthusiastic and detail oriented with problem solving ability. •Ability to build strong working relationship with clients and internal team members. •Ability to set reasonable and attainable deadlines for resolution and follow up and ensure closure. •Good understanding of computer systems, mobile devices and other technology products.

• Provide advanced customer support in a production environment for Momentum Financials • Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools. • Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner. • Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues. • Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly. • Support system configuration, testing, validation activities, and execution support. • Experience supporting Momentum enhancements and defect tracking and fixes. • Perform impact analyses for proposed system changes, releases, and patches. • Utilize or develop SQL queries for data extracts • Troubleshoot Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify root causes and recommend solutions. • Ensure deliverables comply with project standards, governance processes, and documentation requirements. • Provide status updates, risks, and recommendations to leadership and stakeholders. • Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting. • Maintain Knowledge Articles for Tier 1 • Utilize Artificial Intelligence to streamline processes, improve communication and reduce costs • Able to lead teams and engage with Stakeholders