• Build and lead the customer service function, including hiring, training, and managing a high-performing team • Define the end-to-end customer support experience across email, phone, chat, and in-app channels • Implement and manage customer service platforms (HubSpot, Shopify, Salesforce) • Design and optimize workflows for support, returns, replacements, and issue resolution • Establish SLAs, quality standards, and performance metrics for the team • Implement modern tools including AI chat, automation, and ticket routing while maintaining a high-touch experience • Partner closely with product, engineering, and operations to resolve issues and improve the customer experience • Develop knowledge bases, self-service tools, and support content • Ensure a seamless experience across hardware (device) and software (app) support • Turn customer feedback into actionable insights to inform product and operational improvements

Virtual Chat Support ADF Medical Services Inc. We're hiring a responsive and professional Virtual Chat Support agent to assist our patients and clients online. If you're a fast type with a helpful attitude and great written communication — we want to hear from you. Role: Virtual Chat Support Agent Department: Customer Support & Patient Services Location: Fully Remote Type: Full-Time / Part-Time What You'll Do: - Respond to patient and client inquiries in real time via live chat - Provide helpful information on services, scheduling, and billing - Handle multiple chat conversations simultaneously with professionalism - Document all interactions accurately in our support system - Escalate unresolved issues to the appropriate department - Maintain patient privacy and confidentiality per HIPAA guidelines What We're Looking For: - 1+ year of chat support or online customer service experience - Excellent written communication and grammar skills - Typing speed of 45+ WPM with accuracy - Comfortable managing multiple chats at once - Reliable internet and a quiet home workspace - Medical or healthcare background is a plus but not required What We Offer: - Competitive pay - Health, dental & vision benefits (full-time employees) - Paid time off & paid holidays - Flexible shift options - Career growth opportunities within ADF Medical Services

📋 JOB OPENING — Customer Support Specialist ADF Medical Services Inc. We're hiring a passionate and professional Customer Support Specialist to deliver outstanding service to our patients and clients. If you're a problem solver with a caring attitude and strong communication skills — we'd love to have you on our team. Role: Customer Support Specialist Department: Customer Support & Patient Services Location: Remote / On-Site Type: Full-Time / Part-Time What You'll Do: - Handle inbound calls, emails, and chat inquiries from patients and clients - Provide accurate and timely information on services, appointments, and billing - Resolve customer complaints and concerns with empathy and professionalism - Document all interactions accurately in our CRM and support systems - Follow up with patients and clients to ensure full issue resolution - Collaborate with internal departments to address complex inquiries - Maintain strict patient confidentiality in accordance with HIPAA guidelines - Meet and exceed customer satisfaction targets and performance KPIs What We're Looking For: - 1–2 years of customer support or patient service experience - Excellent verbal and written communication skills - Strong problem solving and conflict resolution abilities - Proficiency in CRM tools and basic computer applications - Ability to work independently and as part of a team - Reliable internet connection and quiet home workspace - Healthcare or medical background is a plus but not required What We Offer: - Competitive pay - Health, dental & vision benefits (full-time employees) - Paid time off & paid holidays - Flexible scheduling options - Career growth opportunities within ADF Medical Services

Remote Customer Service Associate ADF Medical Services Inc. We're looking for a friendly, reliable Remote Customer Service Associate to support our patients and clients from the comfort of your home. If you're a people person with great communication skills, this role is for you. Role: Remote Customer Service Associate Department: Customer Support Location: Fully Remote T Type: Full-Time / Part-Time What You'll Do: - Handle inbound calls, emails, and/or chat inquiries from patients and clients - Assist with appointment scheduling, billing questions, and service information - Accurately document all interactions in our system - Escalate issues to the right team when needed - Maintain patient confidentiality in accordance with HIPAA guidelines What We're Looking For: - 1–2 years of customer service experience (remote experience is a plus) - Strong verbal and written communication skills - Reliable internet connection and a quiet home workspace - Basic computer proficiency and ability to learn new systems quickly - Healthcare or medical background is a plus but not required What We Offer: - Competitive pay - Health, dental & vision benefits (full-time employees) - Paid time off & paid holidays - Flexible scheduling options - Career growth opportunities within ADF Medical Services