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Bilingual Intake Specialist (Personal Injury Law Firm)
Location
Mexico
Posted
60 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Bilingual Intake Specialist (Personal Injury Law Firm)
Staff Outsource Solutions
This is a remote position. Are you a people-focused professional who thrives in a fast-paced environment? Do you have a passion for helping others while delivering exceptional client service? We’re looking for a Bilingual Intake Specialist to join a dynamic Personal Injury Law Firm and be the first point of contact for potential clients. Position Overview As a Bilingual Intake Specialist, you will play a critical role in the client journey—handling inbound inquiries, gathering case information, and ensuring a smooth and professional intake process. Your ability to communicate clearly and compassionately in both languages will make a direct impact on client experience. Key Responsibilities - Answer inbound calls, emails, and web inquiries from potential clients - Conduct initial case screenings and gather relevant details - Accurately input and manage client information in the CRM system - Provide clear, empathetic communication to clients during stressful situations - Schedule consultations and coordinate with legal staff - Follow up with leads and maintain consistent communication - Ensure all intake procedures comply with firm standards and confidentiality policies Requirements Qualifications - Proven experience in Legal intake role - Experience in a Personal Injury Law Firm or legal setting - Strong verbal and written communication skills in English and Spanish languages - Excellent listening skills and attention to detail - Ability to multitask and manage high call volumes - Proficient in CRM systems and Microsoft Office tools - Highly organized, reliable, and client-focused - Familiarity with case management software
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