Overview The Workforce Scheduler 1 is responsible for intraday scheduling and adjustments for the omnichannel multi-site operations within Technical Support. The role closely monitors real-time activity and takes action to ensure achievement of departmental goals for Utilization Shrink Service Level and Schedule Adherence. Working closely with our Workforce Analyst Technical Support and Operations leadership and peers the position is also responsible for contributions to reporting metrics like overtime unplanned and planned time off (UTO and PTO respectively) on-call hours lunch and break adherence etc. for all regions. The Scheduler must have in-depth knowledge and a thorough understanding of the relationship between adherence staffing call arrival patterns and volumes. Responsibilities - Assist with the management of UTO and PTO requests and processing using multiple systems for all regions - Assist in real-time monitoring and managing the intraday schedules adherence and agent workloads based on volume arrival patterns meetings and other off-queue requirements - Provide Technical Support leadership objective data around individual and team adherence and attendance concerns to maximize productivity and contact center performance - Process both short-term and long-term schedule change requests - Contribute to data for daily/weekly/monthly Workforce Management (WFM) reports - Provide observational insight and recommendations for temporary and permanent schedule optimizations - Perform other duties and assignments as directed  Basic Qualifications - Bachelor's degree or equivalent experience - 2+ years of WFM experience in a Technical Support environment or the equivalent - Experience with a WFM software suite(s) is a plus - Microsoft Windows and Office proficient - Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact - Organizational multi-tasking and time management skills - Understanding of Contact Center Operations and knowledge of support fundamentals - Close attention to detail ensuring data and reporting are accurate - Proficiency with Excel with an ability analyze labor data call volumes and to create reports and charts - Understanding of Real-Time Adherence and how it relates to Service Level goals - Interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department - Data gathering interviewing and analytical/problem solving skills - Critical thinking and problem solving skills - Able to summarize large quantities of information into actionable insight - Self-motivated with the ability to complete projects in a timely manner - Able to thrive in a fast paced deadline driven environment - Attention to detail - Ability to adapt and learn new software programs processes policies and skills quickly - Ability to develop and use engaging informative and compelling presentation methodologies - Ability to handle sensitive information with discretion and tact - Ability to establish rapport and gain the trust of others; effective at gaining consensus - Ability to work independently and in a team environment - Knowledge of systems administration What you can expect next - Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us! - Interview Process: - Recruiter Screen (30 minutes) - Team/Technical Interview (60 minutes) - Offer! Benefits & Contract Type Your recruiter will share more details throughout the process - feel free to ask about our Benefit packages! Hyland Brasil - CLT - Indefinite-term contract Welcome to #HylandLife Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

About the Role Clarvida is hiring a Licensed Clinician to join our remote team serving clients in the LA area (Downey, Long Beach, and surrounding communities). This part‑time role offers competitive hourly pay, flexible scheduling (day and evening), remote work options, and opportunities for professional growth. Bilingual Spanish preferred. As a Licensed Clinician, you will make clinical recommendations, implement and review treatment plans, conduct assessments, write progress and discharge summaries, and deliver psychotherapy—all aligned with Clarvida’s trauma‑informed, person‑centered care model. This role is connected to our Kaiser program and there are specific requirements needed if you are presented a offer see below. Once hired through Clarvida, Candidate will also need to be credentialed through Kaiser; Credentialing Process Overview Each practitioner applicant will receive his/her own online credentialing application information and password via email within 5 business days. As each completed application is received, the credentialing verification process will be initiated. Please note the following important information: 1. All applications must be submitted electronically. 2. A background check is required. Return time may vary depending of county turnaround time. 3. The credentialing application requires three clinical references in accordance to the application criteria. References must have knowledge of the applicant’s clinical competency within the last two years (24 months). Each applicant will be notified once the Credentialing Committee reviews Responsibilities - Conduct clinical assessments and create/update treatment plans - Provide individual psychotherapy and monitor progress via progress notes - Complete discharge summaries and other required documentation - Review cases and clinical outcomes to ensure treatment efficacy - Collaborate with care teams and community mental health resources Required Qualifications - Licensed in California as LMSW, LPC, LCPC, LCSW, or LMFT (must meet Board of Behavioral Sciences standards) (can be licensed 1yr or more) - Experience applying psychological theories in practice - Strong documentation skills and ability to maintain clinical records accurately - Familiarity with community mental health resources preferred - Must reside in California, with ability to serve clients in LA County Preferred Qualifications - Experience working remotely or providing teletherapy - Evening schedule availability - Previous part‑time clinical work in behavioral health setting Compensation & Benefits - Salary: $60.00‑$62.00 per hour / Remote - Flexible part‑time hours (10‑15 hrs/week), with ability to choose day or evening shifts - Access to DailyPay – get paid before payday - Stability and growth potential working with a national agency - Free licensure supervision and CEU/Training support - 401(k) plan - Employee Assistance Program (EAP) - Pet insurance - Discounts at national retailers, travel, entertainment, and Verizon under Perks @ Clarvida - Mileage reimbursement & company cellphone stipend Work Location Remote setup serving clients in the LA County area (primarily via telehealth / virtual sessions) Must live in L.A or O.C area. Employment Type Part‑time How to Apply If you’re a licensed clinician in California, seeking flexible hours, remote work, and meaningful clinical practice, click “Apply Now” to join Clarvida’s team. You’ll support clients with therapy, assessment, and care coordination under our mission of compassionate and effective behavioral health care. About Clarvida Clarvida provides high‑quality behavioral health and human services across multiple states. We emphasize trauma‑informed, recovery‑focused, and culturally responsive care. Our teams collaborate to deliver integrated outpatient and remote services, supporting both clients and clinical staff in achieving excellence in care. Learn more: www.clarvida.com/mission‑vision‑and‑values Explore other roles: www.clarvida.com/working‑at‑clarvida Equal Opportunity Employer Clarvida is an equal opportunity employer. All qualified applicants receive consideration regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Fraud Alert Clarvida does not charge application fees or conduct interviews via messaging apps. All genuine job communications originate from Clarvida.com email addresses or verified LinkedIn accounts. Keywords: Licensed Clinician, LMSW, LPC, LCPC, LCSW, LMFT, Remote Therapist LA County, Teletherapy Jobs California, Part‑time Clinical Role, Behavioral Health Clinician, Mental Health Jobs Downey CA

BILINGUAL Client Care Advisor/Concierge-Must be Licensed Life, Health ABOUT DECISELY: At Decisely, we are on a mission to revolutionize the InsurTech industry by delivering innovative solutions that truly make a positive difference, for our clients and our organization! Our commitment to identify and hire the most progressive, diverse, equitable and inclusion talent drives our work culture and product development. We believe in creating a workplace where everyone feels valued, empowered, and inspired to bring their best selves to work. SUMMARY: The Bilingual Decisely Client Care Advisor team provides comprehensive day-to-day benefits administration, education, and platform support to clients. This team specializes in troubleshooting system administration issues, collaborating with relevant parties to ensure timely and effective resolution. The Concierge team assists with virtual open enrollment education, facilitate the resolution of health plan-related matters on behalf of plan participants, and maintain a thorough understanding of Decisely's full range of service offerings. Their goal is to provide exceptional support, adhering to Decisely's Service Pillars: Trust, Ease, Accuracy and Compliance, by being a knowledgeable resource and ensuring reliable, accurate information to our clients (internal and external client alike). ESSENTIAL DUTIES AND RESPONSIBILITIES: - Manage incoming client inquiries through various channels, including phone, chat, and email, delivering prompt and professional responses. - Assist clients with open enrollment inquiries, providing necessary materials and guidance. - Troubleshoot and resolve level one application support issues, escalating complex cases to the appropriate teams as needed. - Accurately track client interactions and activities in Decisely’s CRM (TRAX), ensuring detailed documentation of client inquiries. - Maintain familiarity with all Decisely services and program offerings including but not limited to a variety of health and wellness solutions, Decisely Recruiter, onboarding and compliance. - Maintains basic knowledge of the Affordable Care Act and other regulatory health plan requirements including but not limited to COBRA, HIPAA and ERISA. - Collaborate with other teams to ensure client needs and service expectations are met. - Stay informed about regulations such as ACA, COBRA, HIPAA, and ERISA to provide accurate information and support. - Project a professional image in action and appearance while working in a virtual office environment. - Set priorities and manage workflow for self to ensure all goals are met. KEY COMPETENCIES: - Demonstrated passion for delivering excellent service and ensuring a positive client experience. - Strong attention to detail, organizational skills, and time management abilities. - Knowledge of employee benefit plans including medical (including Medical Essential Coverage plans), dental, vision, life, disability, voluntary worksite plans and services. - Ability to work in a fast-paced environment and manage multiple tasks efficiently. - Excellent communication skills, both written and oral, with a focus on client support and service. - Advanced proficiency with Microsoft Office programs, Agency Management and/or CRM systems. - Knowledge of health benefits administration and compliance, with a proactive approach to client support. - Inquisitive nature, eager to understand client needs. - Ability to work effectively and efficiently both with and without direct supervision. EDUCATION AND/OR EXPERIENCE: - 1-2 years of client service experience, ideally in insurance, benefits, HR, benefits administration, or a broker/agency setting. - Life and Health License required. - A college degree or other professional designation preferred, but not required. - Benefits administration and/or client account management experience preferred. - SaaS technology support experience, preferred. - Valid driver’s license required. - Position continually requires professionalism, problem-solving, teamwork, demonstrated poise, tact, and diplomacy. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Ability to travel independently to clients; some air travel may be required. To foster collaboration and team spirit, and although this is primarily a remote position, there is occasion when you will be required to come into the office for meetings and team building activities as well as travel to our various offices for meetings and team building activities. WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. There is no or very limited exposure to physical risk.

• Efficiently accept patient handoffs from an Intake Care Manager and seamlessly continue care • Develop rapport with patients to create a safe therapeutic environment and assist them in developing insight into themselves, their patterns, and their relationships • Encourage patients to express feelings and discuss what is happening in their lives, assisting them in developing insight into themselves and their relationships • Guide patients in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk • Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships through brief therapeutic interventions including but not limited to motivational interviewing, behavioral activation, and problem-solving therapy • Educate patients on medication, and the importance of medication adherence, and monitor patients' medication and medication-related problems • Reporting all findings to PCP and Psychiatric Consultants • Responsible for communicating treatment recommendations, ensuring recommendations are being addressed by PCP, and communicating updates reported by PCP and/or patient to a psychiatrist • Match daily calendar to documentation in Mindoula's electronic medical record - MMR • Reflect all billable activity in case of notes on MMR entered within 24 hours after billable activity • Present follow-ups to the psychiatrist with necessary information during case presentation • Counsel patients about their mental or physical illness, abuse, medication, and available community and social resources • Assess patients for risk, make quick evaluations for risk, develop safety plans and respond within the parameters outlined within their safety plan, formulating and performing crisis interventions ensuring the safety of patients as necessary • Monitor, evaluate, and record the patient’s progress using validated assessments each month that the patient is in the program • Prepare and maintain all required records, reports, paperwork, and patients’ diagnostic records, maintaining the confidentiality of patients at all times • Use clear and accurate verbal and written communication skills to facilitate communication with patients, patient's family/caregivers, staff, and the treatment team • Produce high-quality documentation that enables the patients to receive the best treatment possible • Competently relate to patients, their families, and agencies involved with patients through above-average interpersonal skills