Ratehub

WHO IS RATEHUB? We’re a company on a mission. We are a unique Canadian Fintech that is the one-stop shop for all financial needs of the consumer: Save, Spend, Borrow, Invest, and Protect. Every single team member — from Product & Engineering to Sales & Marketing, Finance, Operations, and everything in between — is obsessed with one thing: helping Canadians make better financial choices. And we’re pretty great at it, too. Via our digital application technology and our award-winning in-house brokerages, we help over 2M Canadians per month make a positive impact on their finances. We have many unique businesses: a mortgage brokerage, a life insurance brokerage, a home and auto insurance brokerage, a mortgage originations and servicing business, a Financial Services Marketplace, and a content business across Ratehub and MoneySense. 365 days a year, we deliver our users the best online mortgage experience, personalized credit card and loan options, and cheaper auto and home insurance policies than they typically get from their existing financial adviser. Changing how people make financial choices isn’t easy, though. We know that achieving our mission is full of challenges — challenges that can be complex and often unexpected but that are always interesting, rewarding, and fun to solve as a team. This is where you come in. We are on the hunt for the right candidate to join us and help lead us forward to continued growth. We’re looking for a Product Designer to join our growing team: someone who takes end-to-end ownership of the design process, from discovery to final delivery. The ideal candidate is equally strong in UX and UI, passionate about solving user problems, and skilled at transforming high-level ideas into intuitive user experiences that drive real impact. Although headquartered in downtown Toronto, Ratehub is a remote-first company and as such, we’re open to remote candidates. YOUR RESPONSIBILITIES Core Design: - Own the end-to-end design process, from research and ideation to prototyping, validating, and delivering high-impact product experiences that help our users make smart financial decisions. - Act as the voice of the customer, using research, usability testing, A/B testing, and other analytical tools to understand and validate ideas, problems, and solutions, ensuring every decision delivers measurable value to users. - Partner with product, engineering, data, marketing, and content teams to translate ideas into meaningful, user-centered experiences. - Design responsive and consistent experiences across mobile and desktop. - Collaborate closely with engineers to ensure design feasibility, high-fidelity implementation, and visual and functional accuracy in the final product. - Contribute to product roadmaps and sprint planning alongside product and engineering teams. - Build and maintain design backlogs, and help shape design strategy for the next 6–24 months. - Support additional design needs from content and marketing initiatives across Ratehub and MoneySense. Collaboration and Communication: - Facilitate workshops with stakeholders to align on goals, gather requirements, and co-create solutions. - Communicate design concepts and rationale clearly and persuasively to technical and non-technical audiences, including senior leadership. Design Systems and Standards: - Build and maintain scalable design systems and style guides to ensure consistency across products. - Ensure all designs meet accessibility standards (WCAG) and deliver inclusive user experiences. - Stay current with industry trends, tools, and best practices to continuously improve design processes and methodologies. YOUR QUALIFICATIONS - 3+ years of product design experience, with a strong portfolio showcasing responsive designs for web and mobile platforms. - Strong English language proficiency in written and spoken required. - Proven ability to own the end-to-end design process: user research, ideation, prototyping, UX/UI design, and usability testing. - Strong UX and UI design skills, with excellent attention to detail and a deep understanding of how to craft intuitive, impactful user experiences. - High proficiency with Figma. - Proven ability to leverage both quantitative and qualitative data to validate design decisions, with proficiency in usability testing tools (e.g., usertesting.com, Maze) and analytics tools (e.g., Heap, Hotjar) - Highly organized and self-sufficient, with the ability to prioritize and manage multiple projects under tight deadlines in a fast-paced, agile environment. - Skilled at breaking down complex problems into simple, intuitive solutions and iterating quickly based on feedback. - Demonstrated experience building and maintaining scalable, component-based design systems using modern design principles. - Excellent communication and collaboration skills, with the ability to present design rationale and align cross-functional stakeholders. - Bias toward action — balancing quality and speed, knowing when to dive deep and when to move quickly - Comfortable with ambiguity and experienced in designing 0→1 products and features. - Familiarity with Agile methodologies and tools such as Jira and Confluence. - Post-secondary degree, diploma, or certificate in UX Design or a related field. Nice-to-haves: - Experience working with Storybook or Wordpress. - Basic understanding of front-end development (HTML, CSS, Javascript). - Experience designing for customer-facing products for Canada or US-based companies CULTURE FIT: - Members first - we prioritise the interests and needs of our members above all else.We solve member pain points and focus on member satisfaction. We start with members, and end with the P&L. - Growth mindset - we set ambitious goals and challenge the status quo. We take responsible risks and are accountable for our actions. - Better together - we are One team with One common goal. We make our footprint bigger than our foot, leave our egos at the door, support each other to achieve great results as One company. - Run after problems - we tackle problems head on and focus on finding solutions. Obstacles are seen as opportunities for growth and innovation. We have the hard conversations and choose the harder right over the easier wrong. And we do it with a smile. - Measure Learn Iterate Innovate - we focus on getting things done. We measure what matters, iterate, learn, iterate many times in a data-driven way, which is how we will innovate. The employment type for this role is employee. The compensation for this position will be commensurate with the incumbent’s experience and aligned to the local market. Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

WHO IS RATEHUB? We’re a company on a mission. We are a unique Canadian Fintech that is the one-stop shop for all financial needs of the consumer: Save, Spend, Borrow, Invest, and Protect. Every single team member — from Product & Engineering to Sales & Marketing, Finance, Operations, and everything in between — is obsessed with one thing: helping Canadians make better financial choices. And we’re pretty great at it, too. Via our digital application technology and our award-winning in-house brokerages, we help over 2M Canadians per month make a positive impact on their finances. We have many unique businesses: a mortgage brokerage, a life insurance brokerage, a home and auto insurance brokerage, a mortgage originations and servicing business, a Financial Services Marketplace, and a content business across Ratehub and MoneySense. 365 days a year, we deliver our users the best online mortgage experience, personalized credit card and loan options, and cheaper auto and home insurance policies than they typically get from their existing financial adviser. Changing how people make financial choices isn’t easy, though. We know that achieving our mission is full of challenges — challenges that can be complex and often unexpected but that are always interesting, rewarding, and fun to solve as a team. This is where you come in. We are on the hunt for the right candidate to join us and help lead us forward to continued growth. We’re looking for a Product Designer to join our growing team: someone who takes end-to-end ownership of the design process, from discovery to final delivery. The ideal candidate is equally strong in UX and UI, passionate about solving user problems, and skilled at transforming high-level ideas into intuitive user experiences that drive real impact. Although headquartered in downtown Toronto, Ratehub is a remote-first company and as such, we’re open to remote candidates. YOUR RESPONSIBILITIES Core Design: - Own the end-to-end design process, from research and ideation to prototyping, validating, and delivering high-impact product experiences that help our users make smart financial decisions. - Act as the voice of the customer, using research, usability testing, A/B testing, and other analytical tools to understand and validate ideas, problems, and solutions, ensuring every decision delivers measurable value to users. - Partner with product, engineering, data, marketing, and content teams to translate ideas into meaningful, user-centered experiences. - Design responsive and consistent experiences across mobile and desktop. - Collaborate closely with engineers to ensure design feasibility, high-fidelity implementation, and visual and functional accuracy in the final product. - Contribute to product roadmaps and sprint planning alongside product and engineering teams. - Build and maintain design backlogs, and help shape design strategy for the next 6–24 months. - Support additional design needs from content and marketing initiatives across Ratehub and MoneySense. Collaboration and Communication: - Facilitate workshops with stakeholders to align on goals, gather requirements, and co-create solutions. - Communicate design concepts and rationale clearly and persuasively to technical and non-technical audiences, including senior leadership. Design Systems and Standards: - Build and maintain scalable design systems and style guides to ensure consistency across products. - Ensure all designs meet accessibility standards (WCAG) and deliver inclusive user experiences. - Stay current with industry trends, tools, and best practices to continuously improve design processes and methodologies. YOUR QUALIFICATIONS - 3+ years of product design experience, with a strong portfolio showcasing responsive designs for web and mobile platforms. - Proven ability to own the end-to-end design process: user research, ideation, prototyping, UX/UI design, and usability testing. - Strong UX and UI design skills, with excellent attention to detail and a deep understanding of how to craft intuitive, impactful user experiences. - High proficiency with Figma. - Proven ability to leverage both quantitative and qualitative data to validate design decisions, with proficiency in usability testing tools (e.g., usertesting.com, Maze) and analytics tools (e.g., Heap, Hotjar) - Highly organized and self-sufficient, with the ability to prioritize and manage multiple projects under tight deadlines in a fast-paced, agile environment. - Skilled at breaking down complex problems into simple, intuitive solutions and iterating quickly based on feedback. - Demonstrated experience building and maintaining scalable, component-based design systems using modern design principles. - Excellent communication and collaboration skills, with the ability to present design rationale and align cross-functional stakeholders. - Bias toward action — balancing quality and speed, knowing when to dive deep and when to move quickly - Comfortable with ambiguity and experienced in designing 0→1 products and features. - Familiarity with Agile methodologies and tools such as Jira and Confluence. - Post-secondary degree, diploma, or certificate in UX Design or a related field. Nice-to-haves: - Experience working with Storybook or Wordpress. - Basic understanding of front-end development (HTML, CSS, Javascript). - Experience designing for customer-facing financial services products CULTURE FIT: - Members first - we prioritise the interests and needs of our members above all else.We solve member pain points and focus on member satisfaction. We start with members, and end with the P&L. - Growth mindset - we set ambitious goals and challenge the status quo. We take responsible risks and are accountable for our actions. - Better together - we are One team with One common goal. We make our footprint bigger than our foot, leave our egos at the door, support each other to achieve great results as One company. - Run after problems - we tackle problems head on and focus on finding solutions. Obstacles are seen as opportunities for growth and innovation. We have the hard conversations and choose the harder right over the easier wrong. And we do it with a smile. - Measure Learn Iterate Innovate - we focus on getting things done. We measure what matters, iterate, learn, iterate many times in a data-driven way, which is how we will innovate. JOB PERKS: - Competitive salary: We know it’s expensive to live/work in Canada - Remote-first organization: we love opportunities to get together as a team, but for the most part we offer our employees the flexibility to work anywhere in Canada - Flexible hours: Enjoy a couple more hours of sleep in the morning, if you want - Benefits: Health is wealth! A benefits package with no employee contribution required - Perks: RRSP matching program, individual training allowance, fun team socials (remote AND in-person) and more! This job posting is for a currently open vacancy. AI technology is used in the screening and assessment process of our recruitment. The compensation range for this position is $80,000 - $120,000 CAD. Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

WHO IS RATEHUB? We’re a company on a mission. We are a unique Canadian Fintech that is the one-stop shop for all financial needs of the consumer: Save, Spend, Borrow, Invest, and Protect. Every single team member — from Product & Engineering to Sales & Marketing, Finance, Operations, and everything in between — is obsessed with one thing: helping Canadians make better financial choices. And we’re pretty great at it, too. Via our digital application technology and our award-winning in-house brokerages, we help over 2M Canadians per month make a positive impact on their finances. We have many unique businesses: a mortgage brokerage, a life insurance brokerage, a home and auto insurance brokerage, a mortgage originations and servicing business, a Financial Services Marketplace, and a content business across Ratehub and MoneySense. 365 days a year, we deliver our members the best online mortgage experience, personalized credit card and loan options, and cheaper auto and home insurance policies than they typically get from their existing financial adviser. Changing how people make financial choices isn’t easy, though. We know that achieving our mission is full of challenges — challenges that can be complex and often unexpected but that are always interesting, rewarding, and fun to solve as a team. This is where you come in. We are on the hunt for the right candidate to join us and help lead us forward to continued growth. We are looking for an aspiring product leader to join our growing team. As an Associate Product Manager, you’ll be the vital bridge between business strategy and technical execution for our Mortgage and Insurance verticals. You’ll be embedded in a cross-functional squad, turning complex problems into seamless digital experiences for our customers. YOUR RESPONSIBILITIES - Research and analyze: Conduct customer research, analyze market trends, and run experiments to identify clear product opportunities that improve the customer experience and drive results. - Drive delivery: Support day-to-day agile execution, write high-quality user stories, manage the backlog in Jira, and keep the engineering team unblocked and aligned. - Shape the roadmap: Contribute ideas to the roadmap, help prioritize, and advocate for the work that matters most. - Collaborate: Work closely with design, engineering, and business stakeholders to translate high-level ideas into clear requirements and actionable plans. - Measure and Iterate: Define success metrics for features, monitor performance post-launch, and drive continuous improvement based on data. - Build domain expertise: Develop strong understanding of the Canadian mortgage and insurance landscape by staying informed on competitors, trends, and real pain points customers face. YOUR QUALIFICATIONS - Post-secondary education in Business, Technology, Design, or a related field - 0–2 years of experience in a product, tech, or strategy role (internships and co-ops count) - Strong communicator. Equally comfortable talking to an engineer and a business stakeholder - Customer-first mindset. You’ll start from the customer and work backwards towards a solution - Organized and detail-oriented. You can manage competing priorities while keeping everyone aligned - Curious about personal finance, mortgages, or insurance. You don't need to be an expert, but you care about the space - Excited about AI and where it's going. We're actively building AI-powered experiences and you'll be part of that Nice to have - Familiarity with Agile/Scrum and tools like Jira, Asana, or similar - Experience in fintech, SaaS, or a high-growth environment CULTURE FIT: - Members first - we prioritise the interests and needs of our members above all else. We solve member pain points and focus on member satisfaction. We start with members, and end with the P&L. - Growth mindset - we set ambitious goals and challenge the status quo. We take responsible risks and are accountable for our actions. - Better together - we are One team with One common goal. We make our footprint bigger than our foot, leave our egos at the door, support each other to achieve great results as One company. - Run after problems - we tackle problems head on and focus on finding solutions. Obstacles are seen as opportunities for growth and innovation. We have the hard conversations and choose the harder right over the easier wrong. And we do it with a smile. - Measure Learn Iterate Innovate - we focus on getting things done. We measure what matters, iterate, learn, iterate many times in a data-driven way, which is how we will innovate. JOB PERKS: - Competitive salary: We know it’s expensive to live/work in Canada - Remote-first organization: we love opportunities to get together as a team, but for the most part we offer our employees the flexibility to work anywhere in Canada - Flexible hours: Enjoy a couple more hours of sleep in the morning, if you want - Benefits: Health is wealth! A benefits package with no employee contribution required - Perks: RRSP matching program, individual training allowance, fun team socials (remote AND in-person) and more! This job posting is for a currently open vacancy. AI technology is not used in the screening and assessment process of our recruitment. The estimated compensation range for this position is $70,000 - $105,000. Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

The Client Services Assistant plays a key role in our Life Insurance Brokerage with supporting brokers, clients, and the insurance process from lead intake through policy issue and ongoing servicing. The expectation is that the Client Services Assistant will join the team and work towards their Life Insurance license, which the company will support. Initially, unlicensed assistants focus on coordination and support. The role also provides coverage for assigned brokers during vacations. Once licensed, Assistants may write policies. This is a remote role. Unlicensed Responsibilities - Coordinate life insurance cases from lead stage through policy issue and servicing - Support client onboarding and guide clients through the application process - Process policy changes (coverage adjustments, NS class, rating reconsiderations, beneficiary updates, cancellations, reinstatements, etc.) with required broker signoff; - Update and maintain accurate client details (contact info, address, banking/PAD/CC, beneficiaries) - Follow up on NSF payments and send payment/renewal reminders - Make daily outbound calls to new leads for broker appointments (target: ~50 calls/day) - Complete follow-up tasks and quote follow-ups assigned by brokers - Track applications and policy deliveries; follow up on pending signatures - Collect and manage PHI, medicals, APS, questionnaires, ID verification, and other underwriting requirements - Schedule meetings with brokers regarding approvals, ratings, or declined cases - Respond promptly to client inquiries and maintain clear communication - Communicate with insurance company head offices on pending documentation, payments, and case status - Maintain Salesforce accuracy, including the “Application Submitted” tab - Keep Google Drive client files and documentation updated - Support compliance needs, record accuracy, and file audits (including legacy files) - Provide client support throughout lengthy underwriting processes - Serve as scheduling point of contact for brokers and assist with the processing of outstanding items by gathering information and pushing the process forward - Perform additional administrative or operational tasks as needed - Provide appropriate service coverage for brokers during vacation periods Licensed Responsibilities - Assist with in-force client service tasks and claims (changes, acknowledgments, claims processing, insurer communication) - Identify and flag insurability risks or major life events to the servicing broker - Prepare and submit required documents (FNA, AORs, LIRDs) and assist with reapplications/repositioning - Provide sales coverage for brokers during vacation periods - Process policy changes (coverage adjustments, NS class, rating reconsiderations, beneficiary updates, cancellations, reinstatements, etc.) Qualifications - LLQP licence or working towards getting their LLQP is a plus - Subject to the MGA credit score review; minimum credit criteria must be met - Bilingual (French & English) - Experience in life insurance, financial services, banking, client service, or high-volume environments is a plus - Strong attention to detail and accuracy - Proficient with Google Suite; Salesforce and insurance software experience preferred - Experience working with life insurance claims is an asset CULTURE FIT: - Members first - we prioritize the interests and needs of our members above all else.We solve member pain points and focus on member satisfaction. We start with members, and end with the P&L. - Growth mindset - we set ambitious goals and challenge the status quo. We take responsible risks and are accountable for our actions. - Better together - we are One team with One common goal. We make our footprint bigger than our foot, leave our egos at the door, support each other to achieve great results as One company. - Run after problems - we tackle problems head on and focus on finding solutions. Obstacles are seen as opportunities for growth and innovation. We have the hard conversations and choose the harder right over the easier wrong. And we do it with a smile. - Measure Learn Iterate Innovate - we focus on getting things done. We measure what matters, iterate, learn, iterate many times in a data-driven way, which is how we will innovate. This job posting is for a currently open vacancy. AI technology is not used in the screening and assessment process of our recruitment. Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.