• Providing technical and functional expertise during the sales process. • Demonstrate how Coupa can meet and exceed the business need of our prospects with clear focus on measurable value. • Provide strong technical understanding of our products with the ability to discuss and demonstrate architecture and integration. • Platform Demonstrations, RFP assistance, IT Workshops, Training, Presentations, and Document Creation. • Subject matter expert that can provide valuable sales insights to their salespeople and prospects. • Managing accounts where 50-75% of your time may include travel. • Help to grow Coupa as the leader in the Business Spend Management space. • Collaborate as a team to share and scale knowledge across the broader organization.

• Manage retention work for each assigned participant to deliver the highest quality customer experience within required program timelines • Build strong rapport with participants within a virtual environment to help retain and engage them for future clinical studies • Prepare participants to participate in clinical studies through education using provided educational materials • Understand when a participant requires more or less engagement and tailor their retention experience accordingly • Connect participants with study sites when sites have a study for which the participant may qualify • Organize and share lab and other test results with internal staff including PIs and recruitment team • Understand when to escalate lab and other test results to physicians for review and correctly follow program guides, SOPs, and other written instruction regarding health related escalations • Manage and update participant retention activity in a dedicated tech management system in real time • Work effectively with other CSC-Rs, physicians, and sites • Review and give input in the development of education materials for the retention program • Identify and implement new ways of retaining and engaging potential study participants • Schedule, prepare for, and facilitate participant calls in accordance with the program guidelines • Analyze and understand study protocols in order to help match potential participants to them • Additional duties and responsibilities may be assigned as needed

• Oversee the management and development of digital library collections, including e-books, journals, databases, and other online resources. • Provide expert research assistance and support to students and faculty, including guidance on information literacy and academic integrity. • Develop and deliver online workshops and tutorials on library resources and research skills to faculty and students. • Collaborate with faculty and the Learning Innovation and Development team to integrate library resources into the curriculum and support course development. • Manage library systems and technologies to ensure seamless access to digital resources. • Liaise with and contract with publishers and other content providers to expand and enhance the library's resources. • Ensure compliance with copyright law, intellectual property and other relevant legislation, and implement best practices for digital content management. • Own the strategy around the library for the institution, ensuring alignment with academic goals and student needs. • Stay current with trends and best practices in library science, particularly in the context of online education. • Evaluate and implement new technologies and services to enhance the library's offerings. • Oversee the management of the institutional journal, ensuring a seamless workflow from manuscript submission to peer review and final publication. • Coordinate with editorial board members and reviewers, ensuring timely and ethical processing of research papers. • Manage and update the journal’s online platform to enhance visibility, accessibility, and academic indexing. • Promote the journal internally and externally to encourage submissions and readership. • Maintain and update the institutional library website with the latest research tools, guides, and relevant content. • Develop a structured content update plan to ensure all resources, policies, and training materials are current. • Generate customized reports for each school (undergraduate, postgraduate, MBA, DBA) detailing library usage trends and engagement levels. • Develop a library analytics dashboard to track faculty and student interactions with digital resources. • Present periodic insights to academic leadership with recommendations to improve resource utilization. • Provide targeted research support to faculty, helping them integrate high-quality academic resources into their courses. • Develop specialized training sessions for faculty and administrators on maximizing the use of library resources. • Offer tailored research assistance for DBA candidates and faculty working on industry-focused research. • Maintain updated records of all contracts with publishers, ensuring compliance and cost-effectiveness. • Assess the relevance and impact of current journal and database subscriptions, making strategic recommendations for renewals or alternatives. • Identify and negotiate new content acquisitions that align with academic program needs.

• Perform daily cash application research and support cash inflow management activities. • Conduct research on payment inquiry requests submitted by other departments, reviewing supporting documentation and identifying required next steps. • Investigate aged and complex items on the unapplied cash dashboard, focusing on older payments requiring deeper review and resolution. • Assist with resolving unapplied, misapplied, or unidentified payments using multiple internal systems and tools. • Maintain accurate documentation of findings, updates, and resolution actions related to payment inquiries. • Manage and distribute email communications related to cash application and payment research. • Utilize a cash application dashboard daily to track, prioritize, and resolve open items. • Collaborate closely with the Cash Application team to ensure timely and accurate resolution of inquiries. • Demonstrate strong time management, follow-up, and responsiveness to meet service-level expectations in a fast-paced environment.