• Play a pivotal role in driving the successful delivery of Flow Efficiency initiatives as part of Academic Divisional transformation. • Provide expert input into prioritization discussions, delivery approaches, and risk mitigation recommendations. • Coordinate implementation activity across multiple concurrent initiatives within the Flow Efficiency roadmap. • Line-manage the seconded Delivery and Implementation Leads, providing direction, coaching, and quality assurance across their areas of work. • Lead the delivery of designated initiatives. • Provide dotted-line mentoring and support to Implementation/Transformation/CI Leads across the Academic Division. • Contribute to the establishment of the Implementation capability within the future Academic business enablement/process optimization structure. • Ensure alignment of delivery plans across different workstreams. • Shape and recommend delivery approaches, surfacing dependencies, risks, and options for resolution. • Review and assure initiative level backlogs, plans, and deliverables. • Build a strong delivery culture based on transparency, accountability, and continuous improvement. • Lead refinement and clarification sessions on complex requirements. • Plan and manage User Acceptance Testing across relevant initiatives. • Ensure impacted teams are informed, trained, and prepared for transition.

Job Title: Implementation Specialist – Customer Success Department: Aviation Networks/Revenue Reports To: Technical Project Manager – Aviation Networks Location: Remote/Field BasedPosition Type: Full Time, Salaried, Exempt, IC2 Job Summary: uAvionix is an agile and disruptive hardware manufacturer driven to change the face of avionics for UAS and traditional crewed aviation. We’re passionate innovators delivering products with more features, tighter integration and unheard-of size, weight and power. The Implementation Specialist – Customer Success is a hands-on, multi-functional role responsible for ensuring the successful deployment and integration of IoT solutions for aviation-related applications. This role involves direct customer interaction, project management, technical installations, and oversight of subcontractors. The Implementation Specialist will execute field installations, configure IoT equipment, manage third-party contractors for electrical and network installations, and provide ongoing customer support to ensure seamless experience. This position requires a problem-solver with expertise in hardware installations, network configuration, and project execution in dynamic aviation environments, including air traffic control towers and aircraft tracking applications. Duties and Responsibilities: Customer Success & Project Management - Act as the primary point of contact for customers throughout the implementation process, ensuring a smooth and efficient deployment. - Manage end-to-end implementation projects, including scheduling, logistics, and coordination with internal teams and third-party vendors. - Maintain open and clear communication with customers to ensure their requirements are met, and expectations are exceeded. - Provide training and support to customers to ensure they can effectively use the deployed IoT solutions. Field Installation & Technical Configuration - Conduct site surveys to identify locations for equipment installation in compliance with requirements and standards. - Perform on-site installations of small-form-factor IoT devices for aircraft tracking and command/control connectivity. - Install and configure monitors, networking equipment, and fiber optic cabling in air traffic control towers or other aviation-related facilities. - Conduct light IT configurations, including device setup, network integration, and troubleshooting of connected hardware. - Ensure all installations meet regulatory and safety compliance standards. Vendor & Subcontractor Management - Oversee subcontractors performing electrical, fiber optic, and network infrastructure installations. - Coordinate work schedules, quality assurance, and compliance with technical specifications. - Review contractor performance and ensure adherence to project deadlines and budget constraints. Technical Support & Troubleshooting - Provide on-site and remote support for diagnosing and resolving installation-related technical issues. - Collaborate with engineering teams to report and address system performance concerns. - Develop and maintain documentation related to system configurations, troubleshooting guides, and best practices. Required Skills and Abilities: - Strong project management skills with experience in implementation, deployment, or customer success roles. - Hands-on experience with installing and configuring IoT devices, network equipment, and related infrastructure. - Familiarity with fiber optic and network cabling, including running, terminating, and testing installations. - Basic IT and networking knowledge, including TCP/IP, firewall configurations, and device connectivity troubleshooting. - Excellent verbal and written communication skills, with the ability to interact effectively with customers, vendors, and internal teams. - Ability to work independently and manage multiple projects simultaneously. - Problem-solving mindset with a proactive approach to addressing customer needs. - Willingness to travel as needed (50% on average) for on-site installations and customer support. - Ability to pass background checks to obtain security clearance from Department of Transportation for access to airport facilities and sensitive information. - Willingness and ability to cross-train team members on specialized skills to improve overall team effectiveness. Education and Experience: - Associate or bachelor’s degree in: Engineering, IT, Networking, Aviation, or a related field preferred. - Minimum 3-5 years of experience in a technical implementation, field service, or customer success role. - Experience in aviation, IoT, or telecommunications is a plus. - Project management certification (PMP or equivalent) is a plus. Climbing / Working at Heights Requirement: This position requires the ability to safely climb and work at elevated heights as part of essential job duties. Employees must be able to: - Climb ladders, towers, scaffolding, and similar structures as required. - Work at heights exceeding 24 feet. - Use fall protection equipment, including harnesses and tie-off systems. - Maintain balance and coordination while working in elevated or outdoor environments. - Ascend and descend vertical structures multiple times per shift. - Carry tools and equipment while climbing. Physical Requirements: - Ability to lift and carry up to 50 lbs. - Comfortable working in field environments, including air traffic control towers, hangars, and outdoor installations. - Prolonged periods of standing, kneeling, or working in confined spaces as needed for installation work. - Ability to perform work at heights for extended periods. - Must be able to pass required safety training and, if applicable, certification for tower or elevated work.

Role Description The GRC Implementation Specialist is responsible for utilizing best-in-class implementation practices to onboard Ncontracts clients that have purchased our governance, risk, and compliance tools for enterprise risk management, business continuity planning, findings management, and cybersecurity management. The GRC Implementation Specialist executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion and provide consultative input on our products and services to effectively meet clients’ business requirements. A successful Implementation Specialist will demonstrate a dedicated focus to clients, specifically: - Establishing immediate rapport and connection. - Quickly understanding clients’ needs. - Tactfully addressing challenges and concerns while driving the implementation forward. - Possessing demonstrated influencing skills to help clients understand and fully utilize Ncontracts to maximize their business productivity, client satisfaction, and ultimately retention. Essential Functions: - Lead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions with effective client service and change management. - As the primary client contact and product subject matter expert, analyze client needs, recommend solutions, and collaborate with leadership and support teams to address potential issues. - Build strong client relationships through clear expectations and trust. Ensure client requirements and objectives are well defined and understood by the project team. - Advise clients on best practices and necessary system/process changes to meet implementation goals. - Conduct training sessions via phone, web, or in person. - Maintain accurate project status in the management system, providing real-time updates and proactively mitigating risks. - Project manage implementations to ensure projects stay on task and are completed in a timely manner. - Work with sales partners to align client expectations and provide product expertise as needed. - Assist with training and mentoring new team members. - Continuously improve the implementation process, enhancing client experience, satisfaction, and retention. Recommend advancements in project management processes and methodologies. Qualifications - Experience working in at least one of these areas: Business Continuity, Enterprise Risk Management, Internal Audit, Findings management, and/or Cybersecurity management roles required. - 2 years prior implementation, training, or customer service experience required. - Knowledge of Ncontracts’ solutions a plus. - Experience in managing projects via a project management system a plus. - Strong verbal and written communication skills a must. Benefits - A fun, fast-paced work environment. - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws. - 11 paid holidays. - Community and social events to keep you connected and engaged. - Mental Health Benefits. - Medical, Dental and Vision insurance. - Company-paid Group Life Insurance, Short- and Long-Term Disability. - Flexible Spending Account & Health Savings Account. - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice. - Pet Insurance. - 401 (k) with company match with eligibility on Day 1 of employment. - 2 Paid Volunteer Time Off Days. - And much more!

• Act as a trusted advisor to external clients and BDO project teams in implementing Ceridian Dayforce WFM • Lead all phases of the Dayforce implementation including Discovery, Configuration, Testing, Go-live and Post Go-Live • Collect, document & validate client functional requirements, mapping to Dayforce functionality • Configure Ceridian Dayforce to meet client functional requirements • Provide internal status updates, noting issues/risks with recommended resolution to Green • Implement Organizational Readiness best practices in preparation for rollout • Train client staff for them to capably perform day-to-day activities • Manage multiple client/project engagements simultaneously • Identify best practices/lessons learned & document/share internally & with Ceridian • Complete new release training as needed & be our expert on Ceridian Dayforce