• Prospect into target accounts across the US and Canada through cold outreach, social selling, and follow-up on inbound leads • Qualify opportunities using frameworks like BANT and SPIN to support high value deals • Book discovery meetings with senior decision-makers (C-level, Heads of IT, Procurement) • Collaborate with Marketing and Field Sales on campaigns and event-led outreach • Represent Support Revolution at regional industry events (virtual and in-person) • Drive structured territory planning and account mapping for long-term pipeline growth • Track activity and opportunity data accurately in Salesforce.

• Reach out to inbound leads from Dutch-speaking markets via phone, email, and LinkedIn. • Qualify leads against the Ideal Customer Profile (ICP) and basic business needs. • Understand and apply regional differences in the software when speaking with prospects. • Use discovery questions to confirm pain points, fit, and level of interest. • Book qualified meetings for sales executives and manage calendar invites. • Execute directed outbound campaigns (email, call, sequences) to target accounts and contact lists. • Maintain accurate and up-to-date records in the CRM (e.g. lead status, notes, follow-up tasks). • Follow approved scripts, email templates, and objection-handling guidelines. • Meet or exceed monthly targets for: Qualified meetings booked (e.g. 20 per month), Activity volumes (calls, emails, InMails) • Collaborate with the sales and marketing teams to provide feedback on lead quality, messaging, and common objections.

• Reach out to inbound leads from English-speaking markets via phone, email, and LinkedIn. • Qualify leads against the Ideal Customer Profile (ICP) and basic business needs. • Understand and apply regional differences in the software when speaking with prospects. • Use discovery questions to confirm pain points, fit, and level of interest. • Book qualified meetings for sales executives and manage calendar invites. • Execute directed outbound campaigns (email, call, sequences) to target accounts and contact lists. • Maintain accurate and up-to-date records in the CRM (e.g. lead status, notes, follow-up tasks). • Follow approved scripts, email templates, and objection-handling guidelines. • Meet or exceed monthly targets for: • Qualified meetings booked (e.g. 20 per month) • Activity volumes (calls, emails, InMails) • Collaborate with the sales and marketing teams to provide feedback on lead quality, messaging, and common objections.

• Optimize and improve our existing SDR processes to ensure scalability • Be the key partner to our SDR leaders, providing productivity gains and higher quality pipeline generation numbers • Design and govern lead management, routing, and qualification processes to ensure leads flow seamlessly and are actioned efficiently. • Create and support on regular cadence of business reporting needs and SFDC dashboards • Partner with our Insights and BI teams to dive deep within data and ensure teams are following processes to collect the right data and insights • Partner directly with Sales and Marketing leadership to define and refine the Go-to-Market strategy. You will be empowered to test, iterate, and implement best-in-class outreach methodologies. • Own the Quarterly Business Review (QBR) process, including working with leaders to create and refine templates and prioritize Asks of the Business coming out of QBR meetings from both leaders and individual contributors • Anticipate the needs of scaling organization and be proactive in delivering the tools, processes, strategy and analytics that are needed • Provide real time support on our SDR tech stack and be able to troubleshoot issues regularly • Evaluate, refine and identify areas of opportunity across our technology stack, processes and workflows that will enhance productivity • Develop strong relationships with the SDR team to understand and implement best practices • Partner with our Enablement team to roll out and improve training and adoption of existing tools and processes • Be the “go to person” for the SDR organization