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Jobgether

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior System Operations Manager

Location

United States

Posted

72 days ago

Salary

$67.8K - $96.9K / year

Seniority

Lead

No structured requirement data.

Job Description

Senior System Operations Manager

Jobgether

Role Description This role is a strategic leadership position responsible for ensuring the performance, availability, and modernization of enterprise systems supporting critical business operations. You will oversee IT service management, enforce governance, and drive operational excellence across multiple technical and service delivery teams. Acting as a key liaison to stakeholders and clients, you will influence decision-making, manage escalations, and ensure compliance with regulatory frameworks. The role requires deep expertise in systems operations, ITIL4 processes, and technical project execution within complex, regulated environments. You will lead initiatives to optimize system reliability, security, and scalability while coaching technical staff and fostering a culture of accountability. This position provides a unique opportunity to shape enterprise system operations and support high-impact business outcomes. - Ensure end-to-end system performance, availability, and operational continuity, including monitoring, incident management, and escalation protocols. - Lead Root Cause Analyses (RCA) and implement corrective actions for major incidents; maintain defect tracking and rapid triage procedures. - Guide infrastructure modernization initiatives, including cloud-readiness, virtualization, platform refactoring, and security improvements. - Design, implement, and continuously improve ITSM processes (ITIL4), overseeing Incident, Problem, Change, and Service Request Management. - Define, monitor, and improve KPIs and SLAs to drive service quality and operational excellence. - Act as primary liaison to stakeholders, representing system performance, status, and impacts in governance and delivery meetings. - Lead, coach, and develop technical and operations teams, ensuring clear ownership, cross-training, and succession planning. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (Master’s or PMP preferred). - 10+ years of experience in IT systems engineering, operations, or infrastructure leadership; healthcare or Medicaid MIS experience preferred. - 5+ years in technical and service delivery leadership roles. - Strong expertise in ITIL4, ITSM, and technical project execution in regulated environments. - Knowledge of HIPAA, SOC, and enterprise compliance frameworks. - Proven ability to lead operational oversight, incident response, and technical modernization initiatives. - Strong leadership, communication, and stakeholder management skills; ability to influence cross-functional teams. Benefits - Competitive salary range: $67,800 – $96,900 per year (location and experience dependent). - Comprehensive health, dental, and vision coverage. - 401(k) retirement plan with employer match. - Flexible vacation and paid time off policies. - Educational assistance and professional development programs. - Access to leadership and technical development academies. - Remote work opportunities within the United States with occasional stakeholder engagement.

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This report contains information about: - Fort Lewis College's alcohol and other drug policy - Sexual assault policy - Campus security policies - Campus/community resources - The Colorado Riot Offense Statute restriction on enrollment - Where to find registered sex offender information - Crime statistics for the previous three calendar years - Reporting crimes The Campus Security Report can be accessed in two ways: By going to the internet website at: www.fortlewis.edu/AnnualSecurityReport Fort Lewis College Student Affairs Office will also provide a paper copy of the annual security report upon request. You can reach them at (970) 247-7331. Equal Opportunity Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment. To file a report, get resources, read policies, or make an appointment, See www.fortlewis.edu/CARE. Discrimination Questions? Office of Compliance and Community Standards David Pirrone, Director of Compliance 210 Berndt Hall 1000 Rim Drive Durango, Colorado 81301 (970) 247-7182 djpirrone@fortlewis.edu Questions about Title IX sex discrimination? Office of the Title IX Coordinator Madeleine Gillman, Assistant Director of Compliance and Title IX Coordinator 210 Berndt Hall 1000 Rim Drive Durango, Colorado 81301 (970) 247-7049 mgillman@fortlewis.edu Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request. * Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Fort Lewis College may be directed to FLC's Title IX Coordinator and/or to the Assistant Secretary for Civil Rights of the Department of Education. 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