Position Summary: The Associate Director of Admission Processing & Evaluation provides leadership for Fort Lewis College’s admission processing operations, application evaluation, and admission policy implementation. This position oversees the daily processing of more than 7,000 undergraduate applications annually and ensures efficient, accurate, and timely admission decisions across all applicant populations. As a member of the admission leadership team, the Associate Director contributes to shaping each incoming class and fosters a professional, student-centered culture grounded in accountability, continuous improvement, and operational excellence. The Associate Director supervises the admission processing team; develops workflows and systems that support application review and decision rendering; and ensures compliance with institutional, state, and federal admission standards. Working closely with the Director of Admission and the Vice President for Enrollment Management, this role helps operationalize admission policies, maintain data integrity, and continuously improve processing systems that support recruitment and enrollment goals. You’ll be successful in this role if you’re someone who finds real satisfaction in the detailed, behind-the-scenes work that quietly powers a student’s path to Fort Lewis College. You take pride in accuracy and consistency, and you’re the kind of person who sees an operational gap and instinctively begins shaping a clearer, more efficient process. You enjoy strengthening teams and helping people grow into their confidence and professionalism. You thrive in environments where thoughtful systems, well-documented processes, and steady leadership create smoother experiences for students and staff alike. Most of all, you believe that supporting student success doesn’t always require a spotlight—sometimes it’s the quality of the work no one sees that makes the biggest difference. Job Description: Essential Functions and Responsibilities: Application Processing Operations & Process Management (30%) Oversee the development, implementation, and continual improvement of application process and systems to support timely and accurate admission decisions. - Manage daily processing workflows for all undergraduate applicant populations, including first-year, transfer, and special populations. - Monitor application flow and identify operational bottlenecks or opportunities for process improvement. - Partner with the admission team to design, build, and maintain queries and reports that enable timely and accurate communication outreach. - Lead coordinated creation, management, and timely delivery of admission decision letters to ensure accuracy, consistency, and alignment with institutional standards. - Troubleshoot complex cases, including residency determinations, Native American Tuition Waiver eligibility, ambiguous transcripts, and non-standard academic records. - Perform quality control checks to ensure accurate document indexing, coding, data entry, and decision posting. - Maintain process documentation, standard operating procedures, and operational calendars. - Serve as a primary contact for internal campus partners regarding application processing and admission workflow questions. Team Supervision, Coaching & Development (30%) Provide direct supervision and leadership for the Admission Processing Team, including classified, temporary, and student staff. - Hire, train, and supervise processing staff to build a collaborative, outcome-focused team. - Manage workload distribution and monitor daily operational needs to ensure efficient processing. - Provide ongoing coaching, professional development, and performance feedback. - Conduct performance evaluations, including goal setting, mid-year reviews, and final evaluations. - Plan and delegate projects and operational tasks while ensuring quality, accuracy, and compliance with institutional and regulatory standards. - Foster a positive team culture focused on service, accountability, and continuous improvement. Reporting, & Data Integrity (20%) Oversee operational reporting and ensure the integrity and accuracy of admission data. - Design and maintain Slate reports and dashboards that support application tracking, workflow management, and operational decision-making. - Monitor application and admission trends to support leadership planning and operational improvements. - Conduct regular audits to ensure accuracy and consistency of admissions data across systems, including Slate and Workday. - Manage end-of-term and cyclical reporting requirements for institutional and external reporting entities. - Coordinate submission of required state reporting, including the Undergraduate Applicant File (UAF) to the Colorado Commission on Higher Education. - Collaborate with technical staff and IT partners to troubleshoot system issues and support system improvements. Application Evaluation & Committee Participation (10%) Participate in application evaluation and support equitable and consistent admission decision-making. - Review undergraduate applications using established institutional criteria and holistic evaluation practices. - Exercise professional judgment in interpreting academic records and admission guidelines. - Serve as a trained reader and voting member of admission committees when applicable. - Assist in developing evaluation rubrics and training resources for admission staff involved in application review. - Contribute to calibration and norming activities to ensure fair and consistent admission decisions. Admissions Policy, Guidelines & Compliance (10%) Support the development, interpretation, and implementation of institutional admission policies and procedures. - Collaborate with the Director of Admission and Vice President for Enrollment Management to operationalize admission standards and guidelines. - Ensure compliance with Colorado admission regulations, institutional policies, FERPA requirements, and records retention standards. - Assist in interpreting policies related to admission eligibility, tuition classification, and Native American Tuition Waiver eligibility. - Facilitate cross-campus consultation with academic departments, Enrollment Services, Financial Aid, and other partners regarding admission-related policies and practices. - Maintain up-to-date documentation of admission guidelines and decision-making practices to ensure consistency and equity in application review. Additional Responsibilities - Maintain knowledge of digital accessibility standards including the Americans with Disabilities Act (ADA) and Section 508. - Produce and remediate digitally accessible materials in accordance with institutional standards. - Perform other duties as assigned. Required Education, Specialized Skills and Experience: - Bachelor’s degree from a regionally accredited institution - At least three years of progressively responsible experience in admission, enrollment management, registrar operations or related field - At least 2 years of supervising and leading staff, student employees or project teams. - Experience interpreting academic records and applying institutional or regulatory policies - Experience working with student information systems or CRM platforms (e.g. Slate, Banner, Workday, Peoplesoft, etc.) - Demonstrated analytical skills with strong attention to detail - Experience working with diverse populations Preferred Education, Specialized Skills and Experience: - Master’s degree in education, public administration, or a related field - Experience with Technolution’s Slate CRM - Experience evaluating undergraduate applications or serving on admission committees Reports To / Supervisory Responsibility: This position reports to the Director of Admission This position supervises staff members, and may also supervise temporary and student employees as needed. Work Environment: The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Moderate noise (i.e. business office with computers, phone, and printers, light traffic). - Ability to work in a confined area. - Ability to sit at a computer terminal for an extended period of time. Physical Demands: The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function - While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment - Specific vision abilities required by this job include close vision requirements due to computer work - Light to moderate lifting is required Travel: Occasional (less than 10%) travel to attend conferences, training and professional development is required. FLSA Status/ Position Type/Expected Hours of Work/ and Salary Range: - Exempt - Full Time - Permanent - Full Year - Typical Work hours are Monday – Friday 8:00 a.m. to 5:00 p.m. (MT) - This position is remote work eligible Compensation The salary range is $66,000 to $73,000, plus a comprehensive benefits package Application Process A complete application packet includes: - Cover letter addressing interest and qualifications for the position. - Resume - Names and contact information for three current, professional references. Application materials received by 11:59 PM on April 12, 2026, will receive full consideration. The successful candidate will be required to submit official transcripts and pass a background check. About Fort Lewis College: On a sage-brushed mesa overlooking downtown Durango and the La Plata Mountains, Fort Lewis College is Southwest Colorado’s premier public undergraduate research institution. With more than half of the 3,300 students identifying as people of color, FLC’s academic programming and campus life thrive on nurturing safe, diverse spaces for intellectual exploration and helping people achieve their career goals. A Native American-serving, Non-Tribal Institution, FLC is committed to promoting economic development in neighboring tribal communities and connecting students with the education they need to be the change in the world they want to see. Degree programs span the arts, business, education, health sciences, humanities, and social and natural sciences. Coursework builds on the natural, cultural, and historical resources found around the Four Corners region. Students work closely with faculty on research projects with real-world implications. Like the mountain town it resides in, FLC promotes a culture of work-life balance for students, faculty, and staff. Skyhawks enjoy unparalleled access to a healthy outdoor lifestyle thanks to 300 days of sunshine a year and more than 300 miles of hiking and biking trails in and around Durango Notice to Prospective Employees: The Fort Lewis College is required by the Clery Act of 1990 to notify prospective employees, current employees, students and applicants where to access our Campus Security Report. The report is updated and published annually in accordance with the Higher Education Amendments of 1998, Federal Student Right-to-Know, the Federal Drug-free Schools and Campuses Act of 1989. This report contains information about: - Fort Lewis College's alcohol and other drug policy - Sexual assault policy - Campus security policies - Campus/community resources - The Colorado Riot Offense Statute restriction on enrollment - Where to find registered sex offender information - Crime statistics for the previous three calendar years - Reporting crimes The Campus Security Report can be accessed in two ways: By going to the internet website at: www.fortlewis.edu/AnnualSecurityReport Fort Lewis College Student Affairs Office will also provide a paper copy of the annual security report upon request. You can reach them at (970) 247-7331. Equal Opportunity Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment. To file a report, get resources, read policies, or make an appointment, See www.fortlewis.edu/CARE. Discrimination Questions? Office of Compliance and Community Standards David Pirrone, Director of Compliance 210 Berndt Hall 1000 Rim Drive Durango, Colorado 81301 (970) 247-7182 djpirrone@fortlewis.edu Questions about Title IX sex discrimination? Office of the Title IX Coordinator Madeleine Gillman, Assistant Director of Compliance and Title IX Coordinator 210 Berndt Hall 1000 Rim Drive Durango, Colorado 81301 (970) 247-7049 mgillman@fortlewis.edu Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request. * Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Fort Lewis College may be directed to FLC's Title IX Coordinator and/or to the Assistant Secretary for Civil Rights of the Department of Education. ADAA Accommodations Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone 970-247-7459 or email kpolens@fortlewis.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

• Develop and maintain relationships with insurance companies • Act on behalf of DaVita to collect payment from insurance companies on outstanding patient balances • Research and resolve problem accounts as needed • Maximize collections to achieve collection performance goals • Identify trends and perform root cause analysis on unpaid and underpaid claims • Research, appeal, and resolve claim rejections, underpayments, and denials with appropriate insurance payor • Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives

Why Silverton Mortgage: • We are a people first organization that was voted a top place to work by the Atlanta Journal and Constitution and the Financial Services Industry • We believe in giving back and we do so through The Silverton Foundation • Our strong communication skills drive customer satisfaction • We offer extensive product lines and maintain an in-house loan process that offers a competitive edge • We have fun! Position Title: Processor Location/Branch: Corporate Reports to: Senior Director of Operations Department: Processing FLSA Status: FT, Hourly/Non-Exempt Pay: The expected hiring range for this position is from $43,694-$55,000/year plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs. Workstyle: Remote Eligible JOB SUMMARY The Processor will work in conjunction with assigned Mortgage Loan Originators, Underwriters, and Closers. The Processor is responsible for gathering the necessary paperwork and documentation required for the loan application. Their duties include carefully reviewing mortgage applications to confirm that all essential fields have been completed, organizing additional application materials, and submitting applications on schedule. JOB FUNCTIONS File Management and Communication - Manages pipeline of 20-25 loans per month, including purchases and refinances. - Compiles and verifies borrower information for residential mortgage loans. - Calculates borrower income, assets, and liabilities. - Reviews loan applications for completeness, ensuring loan meets standards (type, amount, assets); reconciles against system input. - Gathers required documentation from borrowers and third parties. - Communicates effectively with Mortgage Loan Originators and other stakeholders to complete mortgage loan file processing requirements. Other duties as assigned This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned. REQUIREMENTS AND QUALIFICATIONS: Education: High school diploma or equivalent required. Years of Related Experience: Minimum 3 years processing experience. Knowledge, Skills and Abilities (KSAs): - Proficient with DU/GUS/ LP. - Familiar with FHA, VA, USDA and conventional products. - Proficient Mortgage Loan Origination Systems (LOS). - Excellent written and verbal communication skills along with solid computer skills. - Analytical thinker and consultative mind to support both team members and managers in all areas of the business. - Goal-oriented, self-motivated with the capacity to meet and exceed assigned goals. - Willing to learn, industrious, determined, and assertive. - Excellent organizational skills and the ability to multitask to complete a wide variety of tasks. - Strong people skills with ability to interact with all internal teams and external customers. - Must be able to maintain sensitive and confidential information. - Diligence to ensure tasks are completed thoroughly and on time. Silverton Mortgage is committed to creating an inclusive workplace. Silverton Mortgage is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Business Unit - Silverton Mortgage

Job Description We are seeking an experienced Operations Lead within Managed Services to oversee the integration, governance, and performance of Managed Service Providers (MSPs) within a complex, business-critical environment for our Customer. This role is focused on service governance, supplier/vendor management, and operational performance—acting as the key bridge between internal teams, vendors, and senior stakeholders. Key Responsibilities - Lead integration of MSPs into internal service delivery models, ensuring alignment with ITIL processes - Define clear roles, responsibilities, and escalation paths across internal teams and suppliers - Own service governance, ensuring adherence to SLAs, contracts, and risk controls - Manage supplier performance through KPIs, reporting, and structured service reviews - Provide oversight of Major Incidents, Problem Management, and service risks - Act as the primary escalation point for third-party service issues - Deliver executive-level reporting, dashboards, and performance insights - Drive continuous service improvement across processes, tooling, and providers Qualifications Key Skills & Experience - Strong background in Service Delivery / Managed Services / Service Management - Proven experience managing third-party vendors and MSPs - Expertise in Incident, Problem, Change, and Risk Management - Solid understanding of ITIL frameworks and service governance - Experience producing senior stakeholder reporting and dashboards - Confident engaging with senior leadership and C-level stakeholders - Experience with service integration (SIAM principles desirable) Qualifications - ITIL Foundation (required) - ITIL Intermediate certifications (OSA / RCV desirable) Additional Information Contract Details - Contract Length: 6 Months - Engagement Type: Day Rate Contract - Location: Flexible / Remote (UK) - Start Date: Immediate or as soon as available At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch. - Department: Flex - Employment Hours: Full time