Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: - Comprehensive health benefits that start day 1 - Student Loan Repayment Assistance & Reimbursement Programs - Family-focused benefits - Wellness incentives - Ongoing mentorship, development, and leadership programs - And more Please Note: - Shift is WEO (Saturday & Sunday) plus two days each week working 7am-5:30pm - A multistate nursing license is required for this Telehealth role. Department Overview: Nurses in the Telehealth Nursing department demonstrate strong competency in using various telecommunication technologies to provide direct virtual nursing care. Telehealth Nursing RNs triage, prioritize patient needs, collaborate with patients to develop care plans, direct them to the appropriate level of care, and provide referrals to Emory services and other resources to ensure a comprehensive care experience. Telehealth Nursing LPNs assist patients with prescription management across specialties. Description - The Virtual/Telehealth Registered Nurse (RN) is responsible for providing high-quality patient care using virtual platforms. - The RN utilizes their clinical expertise, critical thinking, and evidence-based practices to assess, triage, and support patients remotely. - The role requires proficiency in telecommunication technologies, the ability to apply clinical algorithms and protocols, and a strong understanding of patient populations and virtual care workflows. - Key Responsibilities Patient Care & Telehealth Services - Conduct remote patient assessments, triage, crisis intervention, and education via telephone, video, chat, and other digital platforms. - Develop individualized care plans in collaboration with patients and providers. - Apply clinical algorithms and protocols within the Electronic Medical Record (EMR) to determine appropriate patient disposition. - Schedule patients with the appropriate level of care based on triage findings. - Assist with prescription management, referrals, and connecting patients to Emory services and external resources. - Communication & Collaboration: Serve as a liaison between patients, providers, and the healthcare team. - Resolve medication and pharmacy-related issues in coordination with provider orders. - Educate patients on their care plans and promote optimal health outcomes. - De-escalate calls to ensure reasonable and effective resolutions for all parties involved. - Documentation & Compliance:Accurately document patient interactions, assessments, and interventions in the EMR. - Maintain confidentiality and adhere to HIPAA regulations. - Identify and report patient safety and quality concerns. - Ensure compliance with the ANA Code of Ethics for Nurses and institutional policies. - Professional Development & Training: Participate in ongoing competency training and skill development for telehealth nursing. - Train, orient, and mentor new team members, students, and staff as needed. - Stay informed through TEAMS, emails, and other internal communications regarding policy updates and system changes. Administrative & Operational Support: Attend staff meetings, huddles, and other organizational meetings as required. - Support clinical and administrative telehealth operations across various practice settings. - Work a flexible schedule, including weekends and holidays, to meet business needs. MINIMUM QUALIFICATIONS: - Graduate of an accredited prelicensure Bachelor of Science in Nursing (BSN), AND - 12 months of recent nursing experience within the past five years, OR - Recent completion of a re-entry nursing program. - OR, Graduate of an accredited prelicensure Associate Degree in Nursing (ADN) with a minimum of 2 years of recent nursing experience within the past five years - Exceptions: Current LPNs employed within the Emory Healthcare (EHC) system who have completed an accredited RN program and obtain RN licensure are eligible to transition into this role while completing the RN Resident Program. - Emory LPNs enrolled in an Emory ADN program as of 3/30/2025 must sign an obligation agreement to complete an ADN-to-BSN program within two years of entering the RN Clinician role. - License: Valid, active, unencumbered Compact/multistate RN license (eNLC) required within 60 days of hire. - Certifications: BLS certification required. - PLAN: Must meet all Clinical Nurse Employee Commitments. - Required Skills & Competencies: Strong critical thinking and data synthesis skills. - Proficiency in telephone triage, assessment, and communication. - Ability to multi-task in a fast-paced virtual environment with attention to detail. - Knowledge of electronic medical records (EMR) and e-prescribing. - Familiarity with Microsoft Word, Excel, PowerPoint, and Outlook. - Strong interpersonal skills, including cultural competence and ethical decision-making. - Work From Home (WFH) Requirements: Compliance with Emory's Work From Home Agreement. - High-speed broadband and reliable internet connection. - Private and confidential workspace at home. - Preferred Qualifications: Education: MSN or DNP PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs, 0-33% of the work day (occasionally); 20-35 lbs, 34-66% of the workday; (frequently); 10-20 lbs, 67-100% of the workday (constantly); Lifting 75 lbs max; Carrying of objects up to 35 lbs; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

CLIENT CARE ADVISORS/CONCIERGE TEAM (must be Life, Health, Accident/Sickness licensed) Hello Client Client Care Advisory/Future Concierge team memberss: We’re hosting an exclusive Virtual Coffee Chat and would love to meet you! This is a relaxed, engaging opportunity to connect with us, learn more about the role, and explore what makes our culture special. If you’re interested in joining the conversation, simply apply — invitations will be extended to selected candidates. We can’t wait to connect with talented professionals who are ready to make an impact. ABOUT DECISELY: At Decisely, we are on a mission to revolutionize the InsurTech industry by delivering innovative solutions that truly make a positive difference, for our clients and our organization! Our commitment to identify and hire the most progressive, diverse, equitable and inclusion talent drives our work culture and product development. We believe in creating a workplace where everyone feels valued, empowered, and inspired to bring their best selves to work. SUMMARY: The Decisely Client Care Advisor team provides comprehensive day-to-day benefits administration, education, and platform support to clients. This team specializes in troubleshooting system administration issues, collaborating with relevant parties to ensure timely and effective resolution. The Concierge team assists with virtual open enrollment education, factilitate the resolution of health plan-related matters on behalf of plan participants, and maintain a thorough understanding of Decisely's full range of service offerings. Their goal is to provide exceptional support, adhering to Decisely's Service Pillars: Trust, Ease, Accuracy and Compliance, by being a knowledgeable resource and ensuring reliable, accurate information to our clients (internal and external client alike). ESSENTIAL DUTIES AND RESPONSIBILITIES: - · Manage incoming client inquiries through various channels, including phone, chat, and email, delivering prompt and professional responses. - · Assist clients with open enrollment inquiries, providing necessary materials and guidance. - · Troubleshoot and resolve level one application support issues, escalating complex cases to the appropriate teams as needed. - · Accurately track client interactions and activities in Decisely’s CRM (TRAX), ensuring detailed documentation of client inquiries. - · Maintain familiarity with all Decisely services and program offerings including but not limited to a variety of health and wellness solutions, Decisely Recruiter, onboarding and compliance. - · Maintains basic knowledge of the Affordable Care Act and other regulatory health plan requirements including but not limited to COBRA, HIPAA and ERISA. - · Collaborate with other teams to ensure client needs and service expectations are met. - · Stay informed about regulations such as ACA, COBRA, HIPAA, and ERISA to provide accurate information and support. - · Project a professional image in action and appearance while working in a virtual office environment. - · Set priorities and manage workflow for self to ensure all goals are met. KEY COMPETENCIES: - · Demonstrated passion for delivering excellent service and ensuring a positive client experience. - · Strong attention to detail, organizational skills, and time management abilities. - · Knowledge of employee benefit plans including medical (including Medical Essential Coverage plans), dental, vision, life, disability, voluntary worksite plans and services. - · Ability to work in a fast-paced environment and manage multiple tasks efficiently. - · Excellent communication skills, both written and oral, with a focus on client support and service. - · Advanced proficiency with Microsoft Office programs, Agency Management and/or CRM systems. - · Knowledge of health benefits administration and compliance, with a proactive approach to client support. - · Inquisitive nature, eager to understand client needs. - · Ability to work effectively and efficiently both with and without direct supervision. EDUCATION AND/OR EXPERIENCE: - 1-2 years of client service experience, ideally in insurance, benefits, HR, benefits administration, or a broker/agency setting. - Life and Health License required. - A college degree or other professional designation preferred, but not required. - Benefits administration and/or client account management experience preferred. - SaaS technology support experience, preferred. - Valid driver’s license required. - Position continually requires professionalism, problem-solving, teamwork, demonstrated poise, tact, and diplomacy. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Ability to travel independently to clients; some air travel may be required. To foster collaboration and team spirit, and although this is primarily a remote position, there is occasion when you will be required to come into the office for meetings and team building activities as well as travel to our various offices for meetings and team building activities. WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. There is no or very limited exposure to physical risk.

About the Remote Licensed Therapist (1099 Contractor) role at Headspace: Headspace is currently seeking part-time, independently licensed contractor therapists to provide direct, virtual care as part of a multidisciplinary team. We are currently accepting applications from providers licensed in MISSOURI. Contractor therapists are asked to offer a minimum of 5 sessions/week, with the flexibility to offer additional sessions when needed. More is always welcome depending on your schedule. Please note that due to care demand and member scheduling fluctuations, it could take a number of weeks to achieve a consistent schedule. The pay rate ranges vary by state and currently starts at $69 - $74 per session for the state of MISSOURI. Pay rates by state will be confirmed by recruiter during the interview process. Session length is 60 min for an intake and 45 min for a follow up appointment, with concurrent note-taking expected and included in the session rate. Session rates vary by individual and demand, and are determined based on a number of factors including location, licensure, experience, specializations and other relevant considerations. All Headspace therapists must be licensed and reside in the US. Due to the nature of healthcare services provided to our customers, partners and members, all work must be provided in the U.S. Data, specifically personal health information may not be accessed, disclosed or used outside of the U.S. Please note that the U.S. is limited to the 50 states of the United States -- it does not include U.S. territories like Puerto Rico. Why Work on the Headspace Network: - 12-month Headspace subscription. You will have access to amazing content not only for yourself, but for your members. - Daily Meditations offered with Eve - Flexibility! You make your own schedule/hours, all with the Headspace client network and systems at your fingertips - Malpractice insurance coverage - Learning and connection opportunities including free CE Courses What you will do: - Provide high quality, innovative, tele-therapy to Headspace patients over a HIPAA compliant video conferencing platform - Complete, sign and lock clinical case notes in EMR within 48 hours of session. Note completion is part of the session rate. Additional time should generally not be charged for session notes. - Maintain your personalized database to record proof of licensure, license updates, expiration dates, personal information, etc. - Keep your availability calendar up to date - Stay in regular communication with clinical leadership, checking work emails in a timely fashion and responding within 24 hours, even if not working - Work with a collaborative care team including health coaches, other therapists, psychiatrists, and external care providers What you will bring: - Available to offer at least 5 sessions per week, with the ability to flex up when needed - Night and weekend flexibility a plus - Clinical competence in evidence-based practices (CBT, DBT, ACT, Mindfulness, etc.) and measurement-based care - Knowledge, ability, and commitment to providing culturally responsive care - Ability and willingness to deliver concurrent documentation. The session rate compensates the clinician for care delivery and notes. - Willingness and confidence to integrate cutting-edge technology into all aspects of your care - Familiarity, comfort and confidence with care delivery technology - various applications, tech tools, google web-apps, video conferencing, EMR, etc. **Tech-savviness is a must** - A safe secure location with reliable internet connection to provide Zoom-based psychotherapy - Effective communication skills and ability to work within interdisciplinary teams - 3+ years experience providing clinical psychotherapy to individuals, couples or families - Experience with risk management and higher acuity cases - Licensed Psychologist, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or Licensed Professional Counselor - An independent clinical license to practice in good standing (without need for clinical supervision) - BC-TMH credential, if required by your state of license Preferred (If applicable) - Licensure in multiple states is highly valued - Licensed psychologist with willingness to apply for (or is already enrolled) with PSYPACT - Adolescent or Spanish specialty - Familiarity with the Headspace app and content - Willingness to offer a few evening hours in your schedule to support member care flexibility Privacy Statement All member records are protected according to our Privacy Policy. Further, while employees and contractors of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship. As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm. For how how we will use the personal information you provide as part of the application process, please see: https://organizations.headspace.com/page/applicant-notice. #LI-NS1

• Provide high quality, innovative, tele-therapy to Headspace patients over a HIPAA compliant video conferencing platform • Complete, sign and lock clinical case notes in EMR within 48 hours of session. Note completion is part of the session rate. Additional time should generally not be charged for session notes. • Maintain your personalized database to record proof of licensure, license updates, expiration dates, personal information, etc. • Keep your availability calendar up to date • Stay in regular communication with clinical leadership, checking work emails in a timely fashion and responding within 24 hours, even if not working • Work with a collaborative care team including health coaches, other therapists, psychiatrists, and external care providers