CLIENT CARE ADVISORS/CONCIERGE TEAM (must be Life, Health, Accident/Sickness licensed) Hello Client Client Care Advisory/Future Concierge team memberss: We’re hosting an exclusive Virtual Coffee Chat and would love to meet you! This is a relaxed, engaging opportunity to connect with us, learn more about the role, and explore what makes our culture special. If you’re interested in joining the conversation, simply apply — invitations will be extended to selected candidates. We can’t wait to connect with talented professionals who are ready to make an impact. ABOUT DECISELY: At Decisely, we are on a mission to revolutionize the InsurTech industry by delivering innovative solutions that truly make a positive difference, for our clients and our organization! Our commitment to identify and hire the most progressive, diverse, equitable and inclusion talent drives our work culture and product development. We believe in creating a workplace where everyone feels valued, empowered, and inspired to bring their best selves to work. SUMMARY: The Decisely Client Care Advisor team provides comprehensive day-to-day benefits administration, education, and platform support to clients. This team specializes in troubleshooting system administration issues, collaborating with relevant parties to ensure timely and effective resolution. The Concierge team assists with virtual open enrollment education, factilitate the resolution of health plan-related matters on behalf of plan participants, and maintain a thorough understanding of Decisely's full range of service offerings. Their goal is to provide exceptional support, adhering to Decisely's Service Pillars: Trust, Ease, Accuracy and Compliance, by being a knowledgeable resource and ensuring reliable, accurate information to our clients (internal and external client alike). ESSENTIAL DUTIES AND RESPONSIBILITIES: - · Manage incoming client inquiries through various channels, including phone, chat, and email, delivering prompt and professional responses. - · Assist clients with open enrollment inquiries, providing necessary materials and guidance. - · Troubleshoot and resolve level one application support issues, escalating complex cases to the appropriate teams as needed. - · Accurately track client interactions and activities in Decisely’s CRM (TRAX), ensuring detailed documentation of client inquiries. - · Maintain familiarity with all Decisely services and program offerings including but not limited to a variety of health and wellness solutions, Decisely Recruiter, onboarding and compliance. - · Maintains basic knowledge of the Affordable Care Act and other regulatory health plan requirements including but not limited to COBRA, HIPAA and ERISA. - · Collaborate with other teams to ensure client needs and service expectations are met. - · Stay informed about regulations such as ACA, COBRA, HIPAA, and ERISA to provide accurate information and support. - · Project a professional image in action and appearance while working in a virtual office environment. - · Set priorities and manage workflow for self to ensure all goals are met. KEY COMPETENCIES: - · Demonstrated passion for delivering excellent service and ensuring a positive client experience. - · Strong attention to detail, organizational skills, and time management abilities. - · Knowledge of employee benefit plans including medical (including Medical Essential Coverage plans), dental, vision, life, disability, voluntary worksite plans and services. - · Ability to work in a fast-paced environment and manage multiple tasks efficiently. - · Excellent communication skills, both written and oral, with a focus on client support and service. - · Advanced proficiency with Microsoft Office programs, Agency Management and/or CRM systems. - · Knowledge of health benefits administration and compliance, with a proactive approach to client support. - · Inquisitive nature, eager to understand client needs. - · Ability to work effectively and efficiently both with and without direct supervision. EDUCATION AND/OR EXPERIENCE: - 1-2 years of client service experience, ideally in insurance, benefits, HR, benefits administration, or a broker/agency setting. - Life and Health License required. - A college degree or other professional designation preferred, but not required. - Benefits administration and/or client account management experience preferred. - SaaS technology support experience, preferred. - Valid driver’s license required. - Position continually requires professionalism, problem-solving, teamwork, demonstrated poise, tact, and diplomacy. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Ability to travel independently to clients; some air travel may be required. To foster collaboration and team spirit, and although this is primarily a remote position, there is occasion when you will be required to come into the office for meetings and team building activities as well as travel to our various offices for meetings and team building activities. WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. There is no or very limited exposure to physical risk.

About the Remote Licensed Therapist (1099 Contractor) role at Headspace: Headspace is currently seeking part-time, independently licensed contractor therapists to provide direct, virtual care as part of a multidisciplinary team. We are currently accepting applications from providers licensed in MISSOURI. Contractor therapists are asked to offer a minimum of 5 sessions/week, with the flexibility to offer additional sessions when needed. More is always welcome depending on your schedule. Please note that due to care demand and member scheduling fluctuations, it could take a number of weeks to achieve a consistent schedule. The pay rate ranges vary by state and currently starts at $69 - $74 per session for the state of MISSOURI. Pay rates by state will be confirmed by recruiter during the interview process. Session length is 60 min for an intake and 45 min for a follow up appointment, with concurrent note-taking expected and included in the session rate. Session rates vary by individual and demand, and are determined based on a number of factors including location, licensure, experience, specializations and other relevant considerations. All Headspace therapists must be licensed and reside in the US. Due to the nature of healthcare services provided to our customers, partners and members, all work must be provided in the U.S. Data, specifically personal health information may not be accessed, disclosed or used outside of the U.S. Please note that the U.S. is limited to the 50 states of the United States -- it does not include U.S. territories like Puerto Rico. Why Work on the Headspace Network: - 12-month Headspace subscription. You will have access to amazing content not only for yourself, but for your members. - Daily Meditations offered with Eve - Flexibility! You make your own schedule/hours, all with the Headspace client network and systems at your fingertips - Malpractice insurance coverage - Learning and connection opportunities including free CE Courses What you will do: - Provide high quality, innovative, tele-therapy to Headspace patients over a HIPAA compliant video conferencing platform - Complete, sign and lock clinical case notes in EMR within 48 hours of session. Note completion is part of the session rate. Additional time should generally not be charged for session notes. - Maintain your personalized database to record proof of licensure, license updates, expiration dates, personal information, etc. - Keep your availability calendar up to date - Stay in regular communication with clinical leadership, checking work emails in a timely fashion and responding within 24 hours, even if not working - Work with a collaborative care team including health coaches, other therapists, psychiatrists, and external care providers What you will bring: - Available to offer at least 5 sessions per week, with the ability to flex up when needed - Night and weekend flexibility a plus - Clinical competence in evidence-based practices (CBT, DBT, ACT, Mindfulness, etc.) and measurement-based care - Knowledge, ability, and commitment to providing culturally responsive care - Ability and willingness to deliver concurrent documentation. The session rate compensates the clinician for care delivery and notes. - Willingness and confidence to integrate cutting-edge technology into all aspects of your care - Familiarity, comfort and confidence with care delivery technology - various applications, tech tools, google web-apps, video conferencing, EMR, etc. **Tech-savviness is a must** - A safe secure location with reliable internet connection to provide Zoom-based psychotherapy - Effective communication skills and ability to work within interdisciplinary teams - 3+ years experience providing clinical psychotherapy to individuals, couples or families - Experience with risk management and higher acuity cases - Licensed Psychologist, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or Licensed Professional Counselor - An independent clinical license to practice in good standing (without need for clinical supervision) - BC-TMH credential, if required by your state of license Preferred (If applicable) - Licensure in multiple states is highly valued - Licensed psychologist with willingness to apply for (or is already enrolled) with PSYPACT - Adolescent or Spanish specialty - Familiarity with the Headspace app and content - Willingness to offer a few evening hours in your schedule to support member care flexibility Privacy Statement All member records are protected according to our Privacy Policy. Further, while employees and contractors of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship. As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm. For how how we will use the personal information you provide as part of the application process, please see: https://organizations.headspace.com/page/applicant-notice. #LI-NS1

• Provide high quality, innovative, tele-therapy to Headspace patients over a HIPAA compliant video conferencing platform • Complete, sign and lock clinical case notes in EMR within 48 hours of session. Note completion is part of the session rate. Additional time should generally not be charged for session notes. • Maintain your personalized database to record proof of licensure, license updates, expiration dates, personal information, etc. • Keep your availability calendar up to date • Stay in regular communication with clinical leadership, checking work emails in a timely fashion and responding within 24 hours, even if not working • Work with a collaborative care team including health coaches, other therapists, psychiatrists, and external care providers

Ascend Healthcare is committed to providing fully integrated, quality psychiatric and behavioral health services in a compassionate, convenient, and affordable manner. We work with external partners to provide services to patients across the country through integrated psychiatric medication management, substance use disorder treatment, counseling services, peer support and care coordination for seamless patient care. We believe in a “no wrong door” treatment model which finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. This approach reflects our values of improved patient and clinician experience, better outcomes, and lower costs. The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health therapy solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs—bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: - Collaboration and teamwork - Patient-First Mindset - Work from home opportunities - Career Growth and Professional Development Training Why Ascend? You’ll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact—and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: The Therapy Team Lead provides direct patient care while managing an assigned team of Therapists at their designated CHC site. The Team Lead serves as the first point of contact for clinical and operational issues, monitoring performance metrics such as schedule utilization, encounter completion, documentation timeliness, and collaborating with cross-functional leadership to align team performance with organizational goals. The Team Lead also supports onboarding, provider engagement, and workflow optimization to ensure effective integration and consistency across the assigned team. While the position has direct oversight of a team of Therapists, the position may also assist with projects and operations within other service lines as needed. This role balances clinical responsibilities with leadership duties focused on provider support, quality assurance, and operational efficiency. Key Areas of Ownership: - Provide direct patient care within the Ascend model, maintaining a clinical schedule that balances administrative duties, as determined by organizational leadership. The team lead position is slated for 80% to 85% direct patient care,15% to 20% administrative responsibilities. This is subject to change as the company needs evolve. - Oversight of assigned Therapy direct reports by monitoring productivity, documentation timeliness, and schedule utilization; serve as the first point of escalation for operational efficiencies. - Support onboarding initiatives and integration of new Therapists. - Provide proactive coaching, conduct bi-annual performance evaluations, and assist with professional development opportunities, ensuring a consistent level of accountability is maintained related to patient impact and quality of care. - Address routine clinical questions when appropriate, while ensuring providers follow supervision and CEED guidance channels. - Participate in training, orientation, and quality assurance initiatives, including chart reviews, to ensure documentation is accurate and meets regulatory compliance. - Contribute to policy and procedure development, compliance initiatives, and timely resolution of patient complaints. - Coordinate with Clinical Operations, CEED, Clinical Supervisors and Therapy leadership to optimize interdisciplinary workflows and training programs. - Perform additional leadership and operational responsibilities as assigned. Qualifications: - Active and unrestricted independent license (LCSW, LPC, LMFT) in state of primary residence and state of therapy services being rendered. (required) - 3+ years of clinical experience in behavioral health (required) - Board-certified to provide clinical supervision (preferred) - Prior leadership experience (preferred) - Prior policy and procedure development experience (preferred) Physical Requirements: This is a fully remote position but may require in-person attendance as company needs arise. Please be aware the below physical requirements should be considered prior to applying to the position: - Prolonged Sitting: Ability to sit for extended periods during working hours. - Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. - Visual Requirements: Adequate vision for reading computer screens and documents. - Communication: Clear verbal and written communication skills for virtual meetings and correspondence. - Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. - Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Perks - Competitive Salary - Medical, Dental, Vision, Life and LTD benefits - PTO + Company Holidays - Yearly CEU Stipend - Collaborative Environment - Remote-first setting Benefits: - 401(k) - 401(k) matching - Dental Insurance - Health insurance - Life insurance - Paid time off - Professional development assistance - Vision insurance Schedule: - Monday-Friday, 8am-5pm with 1 day per week being 10am-7pm (x2) Base Compensation: $88,000-$103,000 Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status. Ascend Healthcare is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.