PRIMARY PURPOSE The Associate Client Relations Director is responsible for the effective account management of employer-sponsored (client) accounts across the United States. Function as the primary contact for clients, responsible to help ensure clients maintain and growth their relationship with Bright Horizons. This is a remote position available in the United States. Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference. Are you a genuine client relationship manager who has a proven track record of retaining and growing partnerships with a large portfolio of clients? Are you ambitious, eager and looking to feel a true connection to the work you are doing each day? If your answer was yes, then we are looking to hire someone just like you as our Associate Director of Client Relations nationwide! As the Associate Director of Client Relations you will be responsible for the effective account management of employer-sponsored client accounts across the United States. Function as the primary contact for clients, responsible to help ensure clients maintain and grow their relationship with Bright Horizons. What you will be doing: - Manage a client portfolio of between 70 and 100 accounts, overseeing their Bright Horizons Care Advantage, College Coach, and/or Bright Horizons Special Needs programs. - Hit performance objectives that include client retention, client growth, and revenue quota targets. - Execute standard launch and on-going employee communication and marketing plans that result in growth in employee registration and utilization of their purchased Bright Horizons benefits. - Proactively develop strong partnerships with clients to maximize client satisfaction and to ensure compelling client testimonials and endorsements. - Effectively communicate program results and utilization trends to clients. Ensure clients experience the maximum return on their dependent care investment and view Bright Horizons as their strategic partner and trusted advisor for supporting their employee’s key life stages. - Work closely with all internal operations teams to facilitate service delivery, quality control, and issue resolution, functioning as the liaison between the client and Bright Horizons operations. - Exemplify and foster the Bright Horizons culture and the HEART Principles both internally and externally. MAJOR FUNCTIONS/RESPONSIBILITIES - Manage a client portfolio of between 70 and 100 accounts, overseeing their Bright Horizons Care Advantage, College Coach, and/or Bright Horizons Special Needs programs. - Hit performance objectives that include client retention, client growth, and revenue quota targets. - Renew and negotiate client contracts to optimize company’s financial growth. - Execute standard launch and on-going employee communication and marketing plans that result in growth in employee registration and utilization of their purchased Bright Horizons benefits. - Provide timely and thorough responses to client inquiries and requests on a day to day basis. - Proactively develop strong partnerships with clients to maximize client satisfaction and to ensure compelling client testimonials and endorsements. - Effectively communicate program results and utilization trends to clients. Ensure clients experience the maximum return on their dependent care investment and view Bright Horizons as their strategic partner and trusted advisor for supporting their employee’s key life stages. - Work closely with all internal operations teams to facilitate service delivery, quality control, issue resolution, functioning as the liaison between the client and Bright Horizons operations. - Strategically grow and expand business with existing clients, with support from Client Services team. - Exemplify and foster the Bright Horizons culture and the HEART Principles both internally and externally. Minimum Qualifications: - Bachelor’s degree - Business or marketing degree preferred - 1-3 years of direct account or client relationship management with strong demonstrated organizational and prioritization skills. Preferred Qualifications: - Strong relationship management skills. - Ability to work well in a collaborative environment. - Ability to communicate the values and mission of the organization and full range of Bright Horizons services offered. - This position requires minimal travel as the majority of client interactions will occur via phone/web cam. At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position. Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference. Compensation: The annual salary for this position is between $68,000-$99,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for a bonus. Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 69.33 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule. Benefits: Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: - Medical, dental, and vision insurance - Paid vacation, sick, holiday, and parental bonding leave - 401(k) retirement plan - Long-term and short-term disability insurance - Life insurance - Money-saving discounts and financial planning tools - Tuition assistance and education coaching - Caregiving support and resources for the children and adults in your family - Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness Deadline to apply: This posting is anticipated to remain open until 3/23/26. Life at Bright Horizons: At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others. Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Position Summary The Program Director provides strategic and operational leadership for a complex, multi-country portfolio of health systems implementation research, policy engagement, and capacity-building programs within the Program in Global Primary Health Care (PGPHC). This senior role requires leadership of a multidisciplinary team, management of multi-million dollar grant portfolios, and sustained engagement with government, academic, private sector, and civil society stakeholders across the Asia-Pacific region. The Program Director serves as a principal investigator or co-investigator on funded projects, a senior institutional representative, and a thought leader advancing PGPHC's mission to strengthen people-centered primary health care globally. Essential Functions Strategic Program Leadership • Lead strategic planning, implementation, and evaluation across a multi-country global health program portfolio, ensuring alignment with organizational goals and delivering high-quality outcomes. • Establish program goals, define resource allocation strategies, and maintain accountability frameworks across concurrent research and implementation initiatives. • Develop and execute strategic plans to enhance program effectiveness, sustainability, and long-term impact. • Serve as Principal Investigator or Co-Principal Investigator on funded research and implementation projects. • Oversee the design and execution of implementation research studies utilizing participatory, community-engaged, and mixed-methods approaches. • Lead program development for new initiatives, including identification of opportunities, partnership development, and proposal design. People Management and Team Leadership • Directly manage a multidisciplinary team of research and program staff, including postdoctoral fellows, research coordinators, project managers, and research assistants. • Lead hiring processes for open positions, including role scoping, candidate assessment, and onboarding. • Provide mentorship, performance management, and professional development support to staff at all levels. • Lead cross-functional collaboration across institutional and partner teams, providing direction and support to ensure successful program delivery. • Foster a high-performance, values-aligned team culture that supports rigorous research and equitable implementation practice. Financial and Grant Management • Establish and oversee program budgets and resource allocations across multiple concurrent funding streams. • Lead grant development, including proposal writing, funder engagement, and budget planning. • Manage funder relationships and reporting requirements across diverse funding sources. • Develop and implement strategies to ensure financial sustainability and diversification of the program's funding base. • Monitor expenditure and ensure compliance with institutional and sponsor financial requirements. Stakeholder Engagement and Partnership Development • Cultivate and maintain strategic partnerships with national and sub-national governments, multilateral agencies, academic institutions, patient advocacy organizations, and private sector actors. • Represent the program and institution at high-level convenings, government meetings, and regional and international forums. • Lead multi-stakeholder engagement processes to build alignment and momentum for health system reform. • Develop and implement communication strategies to promote program efforts and disseminate results to key stakeholders. • Build and sustain engagement with civil society, patient advocacy, and international partner organizations. Academic Contributions and Knowledge Translation • Lead and contribute to a program of peer-reviewed scholarly output, including first- and senior-authored publications in leading academic journals. • Translate program learning into policy-relevant guidance, conference presentations, and public-facing communications. • Deliver invited presentations and keynote addresses for government, multilateral, academic, and private sector audiences. • Contribute to the development of replicable, evidence-informed methodologies applicable across health systems contexts. Student and Trainee Education • Provide formal research supervision and mentorship to graduate and doctoral students, including serving as primary supervisor for thesis research projects. • Design, lead, and coordinate structured mentorship and training programs for students and trainees from across health-related disciplines. • Contribute to curriculum design and delivery for graduate teaching programs. • Support the professional development of junior faculty, residents, and global health delivery trainees. Qualifications Education Bachelor's Degree Related Field of Study required and Master's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Program management experience 8-10+ years required and Team leadership experience 1-2 years required Knowledge, Skills and Abilities - Proven leadership and management skills, with a track record of successful program development and implementation. - Strong understanding of healthcare regulations, accreditation standards, and quality improvement initiatives. - Excellent interpersonal and communication skills with the ability to connect with a broad spectrum of patient populations. - Strategic thinking and problem-solving abilities. Additional Job Details (if applicable) Remote Type Remote Work Location 20 Shattuck Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $99,465.60 - $141,804.00/Annual Grade 8 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

• Support patients and care teams across Standard and Complex Care models • Supervise Med-Psych and Psych APCs and their care pods • Provide virtual mental and physical health care via video, phone, and text • Lead integrated behavioral health services for patients with mild to moderate mental health and substance use needs • Act as the psychiatric consultant, collaborating with primary care and APCs • Provide direct and consultative care for patients with serious mental illness and/or severe substance use disorders • Ensure multidisciplinary care plans that reduce avoidable utilization and increase patients’ healthy days at home

Hi, we're Oscar. We're hiring an Associate Director, National Partnerships ICHRA Growth to join our Growth Strategy team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Associate Director, National Partnerships ICHRA Growth is responsible for leading the Individual Coverage Health Reimbursement Arrangement (ICHRA) business development efforts, focusing on strategic growth and market expansion. This role requires building and maintaining deep relationships with national brokers, consultants, and alternative distribution partners. The Associate Director will serve as the subject matter expert to drive channel education on ICHRA and champion the Oscar ICHRA value proposition, playing a critical role in driving market results and maximizing ICHRA adoption. You will report into the VP, ICHRA General Manager. Work Location: This is a remote position based in the field, open to candidates who reside: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin. Your daily work will involve a blend of work from your home office and frequent local travel for client meetings. Occasional travel may be required for team meetings and company events. #LI-Remote Pay Transparency: The base pay for this role is: $135,792- $178,227 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and sales commissions. Responsibilities: - Drive ICHRA business development and execution strategies to achieve aggressive growth goals across national markets. - Develop and manage strategic relationships with national brokers, consultants, and alternative distribution channels to maximize ICHRA adoption and sales. - Serve as the primary subject matter expert, providing comprehensive education and training to the distribution channel on the ICHRA product, regulations, and the compelling Oscar ICHRA value story. - Build deep relationships within key organizations to establish Oscar as the preferred ICHRA partner. - Collaborate cross-functionally to refine tools, processes, and sales enablement materials necessary for brokers and partners to effectively understand and sell Oscar's ICHRA products. - Act as the voice of key distribution partners, communicating frontline feedback and market dynamics related to ICHRA to internal stakeholders to promote continuous improvement. - Represent Oscar and the ICHRA product in the market at industry conferences, broker meetings, and community events. - Synthesize and report on ICHRA market performance, growth trends, and distribution channel engagement to executive stakeholders. - Ensure compliance with all applicable laws and regulations related to ICHRA sales and distribution. Requirements - 7+ years of experience required in the healthcare industry in an outside sales role, with excellent salesperson-ship, presentation skills, communication, and a demonstrated ability to build and maintain relationships. - Proven ability to manage teams with 2+ years of experience - Proficient in Salesforce with 3+ years of experience Bonus points: - Highly entrepreneurial with a combination of hustle, creativity, and intellect - Proactive, strategic, scrappy and ready to roll up your sleeves to make an immediate impact - Passionately committed to providing great service and going above and beyond to deliver an outstanding experience for our brokers and their clients - Comfortable setting own day-to-day priorities with excellent time management to ensure meeting with all the critical partners in the market - An independent self-starter comfortable working in a startup environment in a remote capacity - Quick learner who can quickly understand and communicate the nuances of the market and product Travel required? - Up to 50%, with at least one trip per quarter to market territory This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.