• Drive technical strategy on Honeycomb's largest, most complex deals, partnering with Strategic AEs and Sales Leadership across the region. • Lead discovery, solution design, and executive conversations that connect Honeycomb's platform to real engineering and business priorities. • Own the technical win. Shape the success criteria, guide the POCs, run competitive bake-offs, and build stakeholder conviction from first call to close. • Advise engineering leaders and executives at global enterprises on AI-era observability, modern operations, and how great teams build and run software. • Turn complex customer environments into clear architectures and solution narratives that land with both developers and decision-makers. • Leverage AI tools and get efficient and creative while maintaining accuracy and reliability. Human-in-the-loop is a real thing! • Get hands-on when it matters. Instrument apps, unblock technical issues, and help customers prove outcomes in real environments. • Build things that scale: technical content, reusable demos, repeatable architectures, and bring thought leadership that makes the whole team better. • Deliver demos, workshops, and presentations that move people, not just inform them. • Work across Sales, Product, Marketing, Field Engineering, and DevRel to sharpen the go-to-market motion and improve how we show up for customers. • Bring field signals back into the company. Help shape the product direction and demo strategy. • Mentor peers and model the judgment and autonomy this role demands. Illustrate a clear path to broader leadership.

• Definir estándares de arquitectura y lineamientos SRE. • Traducir requerimientos de negocio en decisiones técnicas robustas. • Liderar y coordinar técnicamente al equipo SRE.

• Definir estándares de arquitectura y lineamientos SRE. • Traducir requerimientos de negocio en decisiones técnicas robustas. • Liderar y coordinar técnicamente al equipo SRE.

• Become an expert in Kevel, our APIs, and what they enable customers to build. • Own the technical success of customers post-sale, ensuring smooth implementation and long-term adoption of Kevel’s solutions. • Drive and support the implementation and integration of Kevel’s products and services within customer environments. • Provide technical onboarding, training, and ongoing guidance throughout the customer lifecycle. • Act as the primary technical point of contact, proactively monitoring performance and troubleshooting complex technical issues. • Build strong relationships with technical stakeholders—from hands-on engineers to CTOs—while aligning solutions to business objectives. • Partner with Customer Success Managers to translate technical strategies for non-technical stakeholders and ensure alignment across teams. • Serve as the voice of the customer internally, collaborating with Product and Engineering to influence roadmap and improve customer outcomes. • Identify opportunities to expand product adoption by mapping customer goals and initiatives to Kevel’s capabilities. • Contribute to documentation, best practices, and reusable implementation frameworks to scale customer success.