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Solution Architect
Location
Croatia
Posted
61 days ago
Salary
0
Seniority
Senior
Job Description
Solution Architect
Teleperformance
• You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation and the use of AI technologies. • You analyze customer requirements and processes to identify optimization potential and translate these into compelling proposals and tender documentation. • Together with interdisciplinary teams, you design forward-looking service and transformation models that are precisely tailored to individual customer needs. • You manage collaboration with business units, partners and cross-functional teams to integrate all elements into a coherent end-to-end solution. • You present complex concepts in clearly structured, visually appealing presentations. • You keep a close eye on current market and technology trends and proactively contribute ideas. • In addition, you take responsibility for the methodological development of our solution design approaches and actively contribute to the continuous optimization of our delivery models and best practices.
Job Requirements
- Completed degree in Business Administration, Business Informatics (Information Systems) or a related field preferred but not mandatory.
- Several years of relevant professional experience in Customer Care & Experience, Customer Service, (strategy) consulting or Solution Design.
- Demonstrable track record in designing and implementing multidisciplinary and/or cross-country solutions.
- Solid understanding of digital business models, modern CX technologies, automation and the application of AI.
- Experience in designing complex solutions as well as preparing proposals and tender documentation; ideally complemented by experience coordinating interdisciplinary teams.
- Confident presence, strong analytical skills and strategic thinking.
- Excellent MS Office skills, especially PowerPoint and Excel, and the ability to structure and present complex concepts in a visually appealing way.
- High level of initiative, solution-oriented working style and enthusiasm for digital transformation, innovative customer experiences and current technology trends.
- Very good German and English skills, both written and spoken.
Benefits
- Flexible working arrangements
- Professional development
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