Teleperformance logo
Teleperformance

Each Interaction Matters

Solution Architect – m/f/d

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 10,001+Since 1978H1B No SponsorCompany SiteLinkedIn

Location

Bosnia And Herzegovina

Posted

61 days ago

Salary

0

Seniority

Senior

Bachelor DegreeExperience acceptedGermanEnglish

Job Description

Solution Architect – m/f/d

Teleperformance

• You develop innovative, end-to-end solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies. • You analyze customer requirements and processes to identify optimization potential and translate findings into compelling proposals and tender documentation. • Together with interdisciplinary teams, you design forward-looking service and transformation models tailored to individual customer needs. • You coordinate collaboration with business units, partners, and interdisciplinary teams to integrate all elements into a coherent overall solution. • You present complex concepts in clearly structured, visually appealing presentations. • You keep an eye on current market and technology trends and proactively contribute ideas. • In addition, you take responsibility for the methodological development of our solution design approaches and actively work on the continuous improvement of our process models and best practices.

Job Requirements

  • Completed degree in business administration, business informatics, or a comparable field is preferred but not mandatory
  • Several years of relevant professional experience in customer care & experience, customer service, (strategy) consulting, or solution design
  • Proven track record in designing and implementing multidisciplinary and/or cross-country solutions
  • Solid understanding of digital business models, modern CX technologies, automation, and the application of AI
  • Experience in designing complex solutions and in preparing proposals and tender documentation; ideally complemented by experience coordinating interdisciplinary teams
  • Confident presence, strong analytical skills, and strategic thinking
  • Excellent MS Office skills, particularly PowerPoint and Excel, and the ability to structure and present complex concepts in a visually appealing way
  • High level of initiative, solution-oriented approach, and enthusiasm for digital transformation, innovative customer experiences, and current technology trends
  • Excellent written and spoken German and English

Benefits

  • Flexible working hours
  • Professional development opportunities

Related Categories

Related Job Pages

More Solutions Engineer Jobs

Drata logo

Solutions Engineer, Commercial

Drata

Drata is the smartest way to achieve continuous framework compliance for SOC 2, ISO 27001, HIPAA, GDPR, and many more.

Full TimeRemoteTeam 201-500Since 2020H1B No Sponsor

• Partner with sales executives to plan, prepare and execute on strategic deals in sales cycles • Create a process from the ground-up to streamline communication and increase efficiencies • Manage all technical aspects of RFP / RFI responses • Effectively communicate client needs to the R&D teams for future product enhancements • Focus on shortening the sales cycles while providing technical support on proof of concepts without overcomplicating the buyer’s journey. • Support sales executives with solution selling into prospect account base • Successfully match customer pain/requirements to proposed solutions • Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition • Collect and document competitive intelligence • Model the financial business case associated with each sales opportunity

United States
$186.6K - $230.5K / year
Job Closed
Lorikeet logo

Solutions Architect

Lorikeet

Lorikeet is the best AI customer support platform for Fintechs, Healthtechs, & other complex businesses

Full TimeRemoteTeam 11-50Since 2023H1B No Sponsor

• Be an AI expert and evangelist for Lorikeet’s customer base • Lead AI implementation projects from kickoff to successful deployment • Build and configure workflows in Lorikeet's AI tools to meet each unique customer’s goals • Understand customers’ businesses and recommend innovative AI solutions to achieve their business goals • Work with our product team to represent customer needs • Guide customers through technical implementation while building strong relationships • Solve complex integration challenges creatively and efficiently

United States
Job Closed
Sardine logo

Integration Lead

Sardine

Combine risk, compliance, and payment protection to increase customer trust and loyalty - all from one powerful API.

Full TimeRemoteTeam 51-200Since 2020H1B No Sponsor

Who we are: We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures. Our culture: - We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere - We hire talented, self-motivated individuals with extreme ownership and high growth orientation. - We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. Location: - Remote - East Coast (US/Canada) - From Home / Beach / Mountain / Cafe / Anywhere! - We are a remote-first company with a globally distributed team. You can find your productive zone and work from there. About the role We’re looking for an Integration Lead to lead client onboarding for Sardine’s fraud and compliance products. You’ll manage end-to-end integrations, translate technical requirements into solutions, and ensure a smooth, successful deployment. This is a hands-on role working closely with clients and internal teams, perfect for someone who thrives in fast-paced environments and enjoys solving complex problems with practical, scalable solutions. What you’ll be doing - Lead, and develop a high-performing integration team focused on delivering seamless client onboarding and scalable technical solutions. - Work closely with clients and provide end-to-end support during their onboarding process, setting our clients up for success - Own APIs, SDK documentation, integration guides, and overall support documents - Analyze clients' requirements from the technical and functional perspectives and design solutions by having a deep understanding of our system and products' capabilities - Manage implementation projects, including monitoring project quality, managing timelines, mitigating risk, and driving deliverables - Build a deep understanding of customers' business problems, technical requirements, and success criteria so that you can provide solutions utilizing Sardine's technology - Provide product feedback to internal stakeholders as the eyes and ears on the ground What you’ll need - 7+ years of hands-on experience as an implementation manager, integrations engineer, technical account manager, solution architect, and systems analyst, working with multiple technical teams, both internal and external - 3+ years of B2B SaaS experience working in the relevant domain (payment, fraud, risk, or compliance) - Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas - Excellent organizational skills and the ability to manage multiple projects simultaneously and drive deliverables to completion - Experience with basic SQL querying and JSON payload analysis - Experience with APIs specs like OpenAPI, web development, and writing scripts to build internal tools (e.g., bash scripting, Python, SQL, Ruby, Golang, Postman) Benefits we offer: - Generous compensation in cash and equity - Early exercise for all options, including pre-vested - Work from anywhere: Remote-first Culture - Flexible paid time off and Year-end break - Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific - 4% matching in 401k / RRSP - US and Canada specific - MacBook Pro delivered to your door - One-time stipend to set up a home office — desk, chair, screen, etc. - Monthly meal stipend - Monthly social meet-up stipend - Annual health and wellness stipend - Annual Learning stipend Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you. To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice.

United States
$180K - $210K / year
Job Closed
Full TimeRemoteTeam 1,001-5,000

¡Prepárate para vivir una nueva etapa con Periferia IT Group! 🌟Si tienes experiencia como Arquitecto/a de soluciones (Valle del Cauca) y quieres generar un impacto en el mundo tecnológico, esta es tu oportunidad para unirte a nuestro equipo. Trabajarás con más de 1,000 profesionales en una multinacional colombiana líder en el sector TI, con fuerte presencia en América Latina y Estados Unidos. ¡Impulsa tu carrera con nosotros y haz crecer tu potencial! 🚀📈💼💻 ¿Te gustaría llevar tu carrera al siguiente nivel con Periferia IT Group? - 👥 Únete a nuestra cultura Periferia enfocada al servicio y la innovación, donde cada idea cuenta para superar las expectativas de nuestros clientes. - 🚀 Sumérgete en un entorno laboral dinámico que fomenta el aprendizaje continuo y el desarrollo personal. - 💡 Participa en proyectos desafiantes donde podrás aplicar tus conocimientos y habilidades para generar un impacto real. - 🤝 Disfruta de un equilibrio entre tu vida personal y laboral, mientras promovemos el bienestar integral de todos nuestros colaboradores. Para destacar en tu postulación debes: - 🎓 Ser profesional en ingeniería de sistemas, ingeniería de software o disciplinas relacionadas. - 💻 Contar con experiencia superior a 2 años en diseño de soluciones tecnológicas, arquitectura de soluciones (preferiblemente AWS), integración de sistemas y levantamiento de requerimientos técnicos . 📊 Dominar en un nivel ALTO AWS (arquitectura de soluciones, servicios IaaS/PaaS, Well-Architected Framework), herramientas de diagramación (Lucidchart, Draw.io) y diseño de técnicas PoC/demo . - 🌱 Tener la capacidad de adaptarse a nuevas tecnologías y enfoques innovadores para maximizar su impacto. Tus responsabilidades serán: - 📈 Diseñar y proponer soluciones técnicas basadas en necesidades del cliente, asegurando escalabilidad, viabilidad y alineación con arquitecturas cloud (AWS). 🧠 Analizar requerimientos técnicos y traducirlos en arquitecturas funcionales , generando documentación clara y entendible para clientes y equipos internos. 💼 Acompañar procesos comerciales desde el frente técnico , realizando demostraciones, pruebas de concepto (PoC) y detectando oportunidades de negocio a partir de necesidades tecnológicas del cliente. Lo que encontrarás al unirte al mundo de Periferia IT Group: - 🏠 Trabajo remoto en Cali/Colombia. - 📜 Contrato a término indefinido. - 💰 Salario a convenir según experiencia y habilidades. - 🎁 Beneficios a la carta para tu bienestar y estilo de vida. ¡Da el paso y únete hoy a nuestro equipo Periferia IT! 🎉

Colombia
Job Closed