• Lead a team of onsite and offshore QA Engineers to ensure delivery of high-quality, scalable software across web, API, and platform services. • Drive a modern quality engineering approach focused on early validation, strong test coverage, and automation-first practices. • Partner with Product, Engineering, and DevSecOps to ensure requirements are clearly defined, testable, and complete before development begins. • Establish and enforce quality standards across the development lifecycle, ensuring consistency and reliability of delivered features. • Ensure comprehensive test coverage across functional, regression, performance, and edge-case scenarios. • Promote and expand test automation across UI, API, and system-level validation. • Use data and metrics to assess product quality, identify risks, and support release readiness decisions. • Identify gaps in requirements, testing, and processes early, and drive continuous improvement across the team. • Ensure alignment between requirements, test coverage, and validation outcomes to support high confidence in releases. • Collaborate across teams to improve development workflows, quality practices, and delivery efficiency, including the adoption of AI-assisted development and testing tools. • Mentor and develop QA engineers, fostering a culture of ownership, accountability, and continuous learning in a rapidly evolving, AI-enabled engineering environment. • Advocate for quality as a shared responsibility across the organization, not just within QA. • Conduct all business in accordance with Intradiem policies and procedures.

• Completes scheduled and urgent benefit configuration testing of new client implementations and/or benefit additions, terminations, and changes timely and accurately to mitigate the risk of member access to care issues, missed performance guarantees and potential liquidated damages. • Acquires and maintains a basic level of understanding of Navitus’ claims adjudication system and upstream/downstream processes to test both standard and custom configurations to meet client expectations. • Uses sound business judgment and expertise to contribute toward the creation of root cause analysis of issues. • Complies with standards set forth regarding benefit design and configuration testing including HIPAA, NCPDP and Navitus internal business standards. • Uses departmental workflow management, issue resolution and reporting tools for troubleshooting and responding to general customer questions and issue resolution requests. • Supports internal customers by participating in client meetings, audits, and new program implementations with other areas of the company, answering benefit testing questions and providing guidance to other areas and roles on the benefit configuration testing process. • Adapts to industry changes and evolving technology, maintaining a basic level of understanding of both legacy and emerging products and systems. • Independently assesses business needs and participates in process improvement, cost reduction and automation efforts. • Contributes to the creation and ongoing maintenance of departmental training materials, work instructions and policies. • Conducts system enhancement and regression testing of a low to moderate level of complexity for benefit configuration processes to ensure compliance with state, federal and client regulations/standards. • Contributes to training and maintains a mentoring relationship with new and existing benefit configuration testing team members. • Other duties as assigned.

About Homera Health Homera Health is the team behind the team, building the tech, marketing, and growth engine powering some of today's most successful telehealth brands. As we expand into new verticals, including an upcoming men's health platform, we’re hiring world-class talent across product design, front-end and back-end engineering, digital marketing, and operations management to join us early and help build the next generation of virtual healthcare experiences. Role Overview We are seeking a Doctor QA Specialist to ensure the highest standard of patient care through consistent, accurate, and compliant doctor-patient communication. This role is not a traditional Patient Success position. Instead, it focuses on quality assurance, compliance, and communication excellence across provider messaging. The ideal candidate has a sharp eye for detail, strong written communication skills, and the ability to evaluate whether medical responses are clear, appropriate, and aligned with company standards. Key Responsibilities 1. Doctor Messaging Quality Assurance - Review doctor-patient messages across platforms to ensure: - Patient questions are clearly and fully answered - Responses are medically appropriate and aligned with internal protocols - Messaging is human, empathetic, and not overly reliant on canned responses - Identify inconsistencies in tone, clarity, or care quality 2. Compliance & Standardization - Ensure all communication aligns with: - Clinical guidelines - Company policies - Regulatory requirements - Flag any compliance risks or deviations 3. Feedback & Continuous Improvement - Provide structured feedback to providers and internal teams - Identify recurring issues or patterns in communication - Recommend improvements to templates, workflows, and messaging standard 4. Cross-Team Collaboration - Work closely with: - Our CMO - Clinical leadership - Patient Care Teams Qualifications Required - Exceptional written English with the ability to assess whether communication is clear, complete, and human (not robotic) - Strong attention to detail with the ability to spot inconsistencies and gaps in messaging - Experience working in high-volume, repetitive communication environments (e.g., Executive Assistant, Customer Service, QA) - Comfortable reviewing large volumes of written interactions with consistency and accuracy - Proficiency in Slack for day-to-day communication and collaboration Preferred - Experience in healthcare, telehealth, or clinical operations - Familiarity with QA, compliance, or audit processes - Experience reviewing or auditing customer or patient communications - Understanding of tone and voice in patient care settings - Familiarity with tools such as Airtable or ClickUp is an asset Success Metrics - Consistency and quality of doctor messaging across platforms - Reduction in unclear or incomplete patient responses - Identification and resolution of compliance risks - Improvement in patient experience through clearer communication What’s in it for you? As a full-time member of our team, you’ll enjoy: - Flexible working hours - Work wherever you choose. - Fun and casual work environment. - We are a diverse, global team!

Role Description Are you an Arabic (Levantine) language expert with a passion for writing and quality? Join an exciting AI project where your expertise will directly shape how AI understands and communicates in Arabic. - Evaluate AI-generated content for accuracy, fluency, and cultural relevance - Rewrite and improve responses to native-level quality - Create natural prompts and conversations in Arabic (Levantine) - Help train AI systems to sound more authentic and localized Qualifications - Native / near-native Arabic (Levantine dialects) - Strong writing & grammar skills - Background in teaching, writing, or linguistics (nice to have) - Strong understanding of regional nuances - Comfortable with structured tasks (evaluation, rewriting, ranking) Requirements - Start: ASAP - Rate: $20/hour (USD) - Duration: 4 weeks - Commitment: ~20 hrs/week (flexible) - Location: Remote - Type: Freelance Benefits - Work on cutting-edge AI projects - Fully remote & flexible - Make real impact on AI language quality Company Description Join our team at Welo Data and embark on a journey of growth and innovation.