Role Description Be the engine behind every move we complete. You’ll own the full coordination lifecycle—getting movers to accept jobs, managing schedules, communicating with customers, handling cancellations and escalations, and making sure nothing falls through the cracks. What You’ll Do - Coordinate moves end-to-end: from booking confirmation through completion - Get movers to accept jobs, confirm availability, and fill every shift - Track mover schedules, forecast coverage needs, and flag gaps early - Partner with Sales to align bookings with real-time mover availability - Handle customer comms, cancellations, reschedules, and day-of escalations Qualifications - Experience with fulfillment, booking, logistics, or coordination—ideally with a U.S.-based business - Near-native English fluency with strong written and spoken communication - Organized and detail-obsessed—you don’t drop balls - Comfortable with CRM, Google Workspace, Slack, and learning new tools quickly - Calm under pressure and able to work remotely with overlap in Eastern Time Requirements - Competitive hourly rate (USD) - Paid training - Details discussed during the interview process Benefits - Real responsibility fast - Work alongside people who are just as hungry as you are - Grow with a company that's on its way to becoming a household name - Profitable, bootstrapped, and scaling fast

Role Description As our Patient Access Associate, you will: - Utilize technology to support patient registration such as Cerner - the Electronic Medical Records software. - Route written communications as appropriate. - Communicate with others by telephone, and/or email utilizing various communication technologies. - Determine work priorities on assigned shifts. - Assist with supporting associates on new procedures and duties to be performed. - Perform other duties as assigned by Patient Access Manager or Team Lead as needed. Qualifications - Hospital or clinic experience. - Experience in medical coding, claims, denial reviews, and Coordination of Benefits. - High School - Equivalent experience will be considered. Requirements - For this US-based position, the base pay range is $15.00 - $21.10 per hour. - Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. Benefits - Competitive benefits package.

• Develop and execute a comprehensive strategy for augmenting the SDR team • Partner with internal teams and external agencies to refine processes • Align SDR and marketing strategies with broader revenue goals • Improve SDR team efficiency and effectiveness through collaboration • Analyze key performance metrics and market trends to refine strategies • Identify opportunities to leverage new tools and enhance operations

• Lead all aspects of the dealership’s Service and Parts operations to achieve revenue, gross profit, and customer satisfaction targets. • Oversee daily/weekly performance reviews, analyzing KPIs (CSI, RO count, gross profit, efficiency) and implementing action plans to hit targets. • Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management). • Partner with Service and Parts Managers to improve workflow, reduce cycle times, and maximize shop and parts department throughput. • Monitor warranty processes to ensure compliance and maximize claim recovery. • Continuously improve customer experience, speed of service, and first-time fix rate. • Ensure the dealership facility is well-maintained, clean, and fully compliant with brand and OEM image standards. • Directly manage facilities vendors (janitorial, landscaping, equipment maintenance, signage, etc.) to maintain safe and professional work and customer environments. • Work with Carvana’s Property Operations team to manage preventive maintenance schedules and capital improvement projects for service bays, customer lounges, and parts storage. • Enforce workplace safety standards, OSHA requirements, and loss-prevention measures to protect associates and customers. • Serve as primary liaison with OEM representatives across service, parts, and facility compliance. • Ensure alignment with OEM warranty policies, recall processes, and customer satisfaction programs. • Proactively manage OEM facility inspections, responding to audit findings and driving timely resolution of issues. • Represent Carvana in OEM meetings and performance reviews, consistently achieving or exceeding manufacturer objectives. • Build and sustain positive working relationships with OEM field teams to ensure strong collaboration and support. • Recruit, hire, and retain high-performing Service and Parts teams; maintain a bench of candidates for key leadership positions. • Establish and oversee training, certification, and career progression programs for associates at all levels. • Deliver competency-based feedback and performance reviews to drive accountability and growth. • Mentor Service and Parts Managers to strengthen leadership capabilities and operational execution. • Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership. • Identify and prioritize opportunities for process and performance improvement across fixed operations. • Lead and sponsor Lean/Kaizen initiatives that increase efficiency, reduce costs, and enhance customer experience. • Hold teams accountable for measurable results from continuous improvement efforts.