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Program Lead – Client Services, Team Leadership
Location
Canada
Posted
62 days ago
Salary
$28 - $32 / hour
Seniority
Senior
Job Description
Program Lead – Client Services, Team Leadership
Engaged HR Inc.
• Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with all partners and customers • Invest in developing effective working relationships with clients, and agents, and work collaboratively with the National Operations Lead to address complex or sensitive partner issues • Provide direct supervision, mentorship, and performance oversight for Relationship Managers • Conduct regular check-ins and 1:1s to monitor individual performance, offer coaching, and support professional development • Proactively address employee engagement concerns, escalating to the National Operations Lead where appropriate • Document all relevant aspects of decisions, communications, and interactions in a timely way • Maintain data integrity in all of our organization databases • Participating in various departmental meeting • Travel from time to time.
Job Requirements
- Three or more years of Customer Service experience
- Five or more years working with international students
- One or more years of Leadership experience
- Post-Secondary Education (College Diploma or Bachelors Degree) in International Studies, Social Sciences, or another related program
- Innate ability to work independently in an autonomous, flexible, and virtual office environment
- Exceptional Customer Service skills
- Excellent Word, Excel, Email, and Database skills
- Strong verbal and written English communication
- French is an asset for positions assigned to Quebec and parts of Ontario.
Benefits
- CHN is a Living Wage certified employer
- Fair compensation packages based on geographic differentials
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