• Design and coordinate AI agent workflows that solve real operational problems • Identify where AI can deliver the most impact within CE operations and take ownership of making those use cases work end-to-end • Establish the data foundations, tagging logic, and system architecture that allow AI to make accurate, reliable decisions • Act as the team's first mover — testing, applying, and refining new AI capabilities before they are rolled out broadly • Design and maintain data models that support AI tagging, classification, and reporting across Client Engagement systems • Audit and optimize data tables in Zendesk and connected platforms to ensure they are structured for AI consumption • Define how support data categories, fields, and hierarchies map to desired AI output • Identify gaps between current data structure and what is needed to unlock new AI capabilities • Build and maintain dashboards and reports that surface AI performance signals, support trends, and operational health metrics • Develop the Echo Report and other AI-driven reporting outputs that translate raw data into clear client and operational insights • Monitor the feedback loop between AI outputs and human behavior • Partner closely with senior AI and engineering leaders • Act as the connective layer between CE operations, the AI/automation team, and engineering • Champion AI literacy across the CE team • Communicate data model changes, tagging updates, and reporting outputs to non-technical stakeholders • Contribute to backlog prioritization by sizing the data readiness requirements of proposed AI and automation initiatives

• Own product analytics and user behavior tracking across the platform. • Build, maintain, and optimize Mixpanel dashboards, funnels, cohorts, and reports. • Monitor core product KPIs (activation, retention, engagement, conversion, feature adoption). • Perform deep user behavior analysis to identify friction points and opportunities. • Analyze feature performance before and after releases. • Run ad hoc analyses for Product Managers and Leadership with fast turnaround. • Identify trends, anomalies, and performance changes in product metrics. • Support A/B tests and experiments with proper measurement and post-analysis. • Work closely with Product and Engineering to ensure correct event tracking, naming conventions, and data quality. • Translate data into clear, actionable insights — not just charts. • Proactively suggest improvements based on observed user behavior.

• Відповідати за весь цикл маркетингової аналітики — від необроблених даних до прийняття рішень • Створювати та масштабувати потоки даних для ефективного маркетингу у всіх платних каналах • Відповідати за маркетингові інформаційні панелі з детальним розбиттям за рекламними матеріалами та джерелами трафіку для відстеження та оптимізації LTV, CAC, ROAS та конверсії у воронці продажів • Розробляти та автоматизувати моделі LTV, аналіз когорт та атрибуцію доходів по всіх каналах • Тісно співпрацювати з маркетинговою командою для оптимізації розподілу бюджету, стратегій масштабування та ефективності каналів • Підтримувати та оцінювати маркетингові експерименти (креативи, воронки, аудиторії, A/B-тести) • Забезпечувати точну атрибуцію та узгодженість даних у всіх точках контакту з маркетингом та продуктом

Truven is a platform offering real-world data, healthcare analytics, and member engagement solutions to help improve health and financial outcomes. We offer a deep understanding of the healthcare industry and time-tested processes to ensure precise, accurate insights. Truven provides information, analytic tools, benchmarks, research, and services to a variety of healthcare organizations. Our mission is to enable smarter decisions, reduce inefficiencies, and improve patient outcomes across the healthcare ecosystem. Learn more at merative.com. We are hiring an entry level Analyst that will be responsible for assisting in database updates databases, evaluating and processing client data feeds, generating production deliverables, and providing technical support. This role involves working under the direction of Senior Data Managers and with team leads and other Data Managers to adhere to best practices, ensuring the delivery of high-quality databases within specified timelines. Key Responsibilities: - Develop familiarity with client-supplied data and internally developed tools for assessing data quality. - Process and update databases in alignment with client requirements. - Investigate and report data quality issues to senior data managers for resolutions. Requirements: - Familiarity with ETL/programming tools and data integration processes. - Excellent problem-solving and communication skills. - Bachelor’s degree in any field, Computer Science or Technical preferred or 1-2 years of relevant experience in data management, ETL, and database development. Preferred Skills: - Knowledge of US healthcare and healthcare claims - Strong problem-solving skills with a creative and analytical approach. - Growth mindset and a willingness to learn. *This role is primarily remote but requires a reasonable commuting distance to our Ann Arbor office for in‑person meetings, collaboration, or events. Compensation The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings. Min – Max : $45,600.00 - $68,400.00 (USD) Benefits The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process. - Remote first / work from home culture - Flexible vacation to help you rest, recharge, and connect with loved ones - Paid leave benefits - Health, dental, and vision insurance - 401k retirement savings plan - Infertility benefits - Tuition reimbursement, life insurance, EAP – and more! It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities. Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees