• Own delivery of customer implementations from pre-kickoff handoff through go-live • Define and manage implementation plans, milestones, dependencies, and success criteria • Ensure consistent execution across accounts, aligned with Inspectorio’s implementation methodology • Lead kickoff sessions, recurring project status meetings, and executive updates (Executive & SteerCo, where applicable) • Track progress against plan; proactively identify and mitigate risks, issues, and scope changes • Drive decisions, unblock teams, and escalate effectively when needed • Partner with Solution Consultants on technical configuration, integrations, data migration, testing, and validation • Coordinate with Product for discovery related to new capabilities • Work with Customer Success Managers to ensure a smooth transition from implementation to adoption • Act as the primary execution lead for customer-side stakeholders during implementation • Support CS in planning and managing UAT preparation and execution • Ensure Solution Consultants and Product provide required technical support during UAT as needed • Track readiness milestones and dependencies to ensure all go-live criteria are met before launch • Contribute to improving implementation playbooks, templates, and best practices • Provide feedback to CS, SC, Product, and Value Transformation COE on recurring gaps, risks, and opportunities.

• Own delivery of customer implementations from pre-kickoff handoff through go-live • Define and manage implementation plans, milestones, dependencies, and success criteria • Ensure consistent execution across accounts, aligned with Inspectorio’s implementation methodology • Lead kickoff sessions, recurring project status meetings, and executive updates • Track progress against plan; proactively identify and mitigate risks, issues, and scope changes • Drive decisions, unblock teams, and escalate effectively when needed • Partner with Solution Consultants on technical configuration, integrations, data migration, testing, and validation • Coordinate with Product for discovery related to new capabilities • Work with Customer Success Managers to ensure a smooth transition from implementation to adoption • Act as the primary execution lead for customer-side stakeholders during implementation • Set clear expectations on scope, timeline, responsibilities, and dependencies • Drive customer accountability for inputs, decisions, and readiness activities • Support CS in planning and managing UAT preparation and execution • Ensure Solution Consultants and Product provide required technical support during UAT as needed • Track readiness milestones and dependencies to ensure all go-live criteria are met before launch • Contribute to improving implementation playbooks, templates, and best practices • Provide feedback to CS, SC, Product, and Value Transformation COE on recurring gaps, risks, and opportunities • Help scale implementation delivery as volume and complexity grow.

• Lead one or more large, complex projects with multiple communication channels and high visibility across the organization. • Define and maintain project scope, objectives, and deliverables by translating business, clinical, or technical requirements into actionable plans within Judi Health’s agile framework. • Oversee project planning, execution, and delivery, ensuring alignment with strategic goals and timelines. • Work closely with internal subject matter experts as well as cross functional parties from sales, operations, compliance, product, scrum team, and others to identify project needs and dependencies. • Interact daily with product manager and scrum teams with effective and efficient communications to ensure proper tracking of project roadmap and hold all project team members accountable for accurate and timely completion of assigned tasks. • Mentor and provide oversight to Associate Project Managers and junior team members, supporting their development and performance.

• Coordinates internal resources and third parties/vendors for the flawless execution of projects • Ensures all projects are delivered on-time, within scope and within budget • Ensures resource availability and allocation • Manages changes to the project scope, project schedule and project costs using appropriate verification techniques • Reports and escalates to management as needed • Manages the relationship with the client and all stakeholders • Establishes and maintains relationships with third parties/vendors • Identifies, tracks, and manages project issues • Tracks project performance, specifically to analyze the successful completion of short and long-term goals • Meets budgetary objectives and makes adjustments to project constraints based on financial analysis • Manages, tracks, and reports on project billing milestone status and completion schedule • Uses and continually develops leadership skills • Forecasts project revenue and ensures revenue commitments to the business are met