Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $23.25 - $34.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial BankingJob Description: The Payments & Deposit Operations Representative III works in the levy department. They receive court orders notifying the bank if the person owes funds to the plaintiff. They will research if the Customer has an account and if so, place holds and transfer funds to a holding account. A response letter will sent to the Customer and who sent the court order. They will wait for the turnover or release and action as appropriate. There will be additional reporting responsibilities as well. Remote Schedule: Monday-Friday 8:30am-5:00pm EST Depth & Scope: - Works within moderately defined guidelines and/or is responsible for activities involving multiple steps, systems, and jurisdictions - Requires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk/financial impact - Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines - Identifies and resolves issues within authority on processes or transactions or escalates internally as required - Generally interacts with internal partners; may also interact with external customers for functions performed - May provide process/policy guidance to others (e.g. within team, internal partners) - Focus of work spans from daily, weekly to monthly activities - Requires solid knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported Education & Experience: - High School diploma Customer Accountabilities: - Executes more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) - Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained - Identifies opportunities to improve service delivery - Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interprets findings and makes recommendations - Supports partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels Shareholder Accountabilities: - Prioritizes and completes own workload to meet SLA requirements for service and productivity and/or supports team manager in prioritizing and managing team workload - Actively maintains understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assesses potential impacts as it relates to operating policies, standards and procedures - Consistently exercises discretion in managing correspondence, information and all matters of confidentiality - Supports development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness - Contributes to the development/delivery of presentations/communications to management or broader audiences - Protects the interests of the organization – identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues - Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management) - Supports change management projects or programs that impact the business, functions or processes and ensures clear communication and documentation of new processes - Identifies, leads and actively participates in process improvements and determines solutions that will allow business to grow Employee/Team Accountabilities: - Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures the timely communication of issues/points of interest - Supports the team by actively building operations knowledge, thinks critically about processes and opportunities for improvement, shares ideas and transfers knowledge within the team, across the function, and with partners (e.g., audit, business insights) - Provides training, coaching and/or guidance to others on the team - Participates in personal performance management and development activities, including cross training within own team and other teams in the operations function - Ensures the timely communication of issues that are relevant to the team and encourages a good working relationship with other departments - Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities - Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate - Contributes to a fair, positive and equitable environment that supports a diverse workforce - Engages and liaises with contracted external vendors to support, solution, and supplement business needs and processes - Acts as a brand ambassador for the function and the bank, both internally and/or externally Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% - Domestic Travel – Occasional - International Travel – Never - Performing sedentary work – Continuous - Performing multiple tasks – Continuous - Operating standard office equipment - Continuous - Responding quickly to sounds – Occasional - Sitting – Continuous - Standing – Occasional - Walking – Occasional - Moving safely in confined spaces – Occasional - Lifting/Carrying (under 25 lbs.) – Occasional - Lifting/Carrying (over 25 lbs.) – Never - Squatting – Occasional - Bending – Occasional - Kneeling – Never - Crawling – Never - Climbing – Never - Reaching overhead – Never - Reaching forward – Occasional - Pushing – Occasional - Pulling – Occasional - Twisting – Never - Concentrating for long periods of time – Continuous - Applying common sense to deal with problems involving standardized situations – Continuous - Reading, writing and comprehending instructions – Continuous - Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

• The Payments & Deposit Operations Representative III works in the levy department. • They receive court orders notifying the bank if the person owes funds to the plaintiff. • They will research if the Customer has an account and if so, place holds and transfer funds to a holding account. • A response letter will be sent to the Customer and who sent the court order. • They will wait for the turnover or release and action as appropriate. • Additional reporting responsibilities as well.

• The Payer Operations Analyst plays a critical role in ensuring the accuracy, efficiency, and integrity of payer-related setup and operations across Thriveworks systems. • Responsible for translating payer contracts into precise system configurations, managing fee schedules, maintaining high-quality payer data, and supporting operational readiness across Revenue Cycle, Credentialing, and EHR functions. • Implement and maintain payer configuration details across the EHR and related systems. • Support the loading, updating, and auditing of payer fee schedules based on executed contracts. • Partner with the EHR administration team to configure and test payer setups. • Conduct ongoing QA audits to validate payer configuration accuracy and maintain system data quality. • Collaborate closely with a third‑party billing vendor to resolve claim routing issues. • Monitor payer portals for updates to policies, fee schedules, and billing guidelines. • Identify opportunities to automate payer setup processes and improve data hygiene.

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Country SOM - looking for NA- Canada and US The Study Operations Manager I (SOM I) has responsibilities for study and regional or specific country level activities from study startup through conduct and study close on studies of limited complexity (a small number of countries/sites) or manages portions of a larger study (such as recruitment and retention). Key Accountabilities: Study Management Oversight - Supports Global Study Managers (GSMs), other SOMs, and the larger study management delivery of the study by leading specific parts of the project, driving specific countries, executing tasks of moderate complexity, and developing solutions to problems as needed to support deliverables - Serves as leader of the local study team (core members, ad hoc members, and other key stakeholders as required) on one or more studies - Oversees the preferred Contract Research Organization (pCRO) and/or Country Trial Manager (CTM)/Site Care Partner (SCP) for assigned studies at country level in accordance with the overall project plan, and manages and maintains accurate country level plans (e.g., timelines, budget, risk, and quality plans) - May manage the study start up process in countries assigned [where the Start Up Project Manager (SUPM) is not assigned] and/or oversee the pCRO responsible for these activities as applicable - Liaises with SCP, Lead SCP, Site Activation Partners (SAPs), and regulatory colleagues in country to agree on submission strategy to Health Authorities (HAs) and Ethic Committees (ECs) - Provides country level input on startup and recruitment milestones as provided by pCRO and/or CTM/SCP to GSM during planning - Collaborates with accountable roles to identify and manage deviations and risks in study startup and execution and implements mitigation strategies as required. Accountable for resolution of site activation escalations to study teams including offering options for mitigation - May be responsible and accountable for, as designated by the GSM: o Regional, country and study level implementation of startup and site activation plans (through SUPM or pCRO if assigned) o Regional, country and study level recruitment strategy o Support of the development of study level plans o Communication with the local team and internal stakeholders and pCRO as applicable to ensure efficient and timely study delivery of the agreed plans o Study and/or country vendor management and oversight including follow up and coordination of vendor deliverables o Assurance of the follow up and coordination of regional and site quality events, protocol deviations, data issues, metrics review, site issues and risks, audit responses, etc. Study Management Operations - May help guide the study management strategy by contributing local intelligence and providing accurate updates on delegated tasks to support establishment of critical path activities and risks - May independently take on activities with instruction provided as needed - Through the SCP, CTM or pCRO, supports the country and investigator outreach process, site identification and feasibility ensuring countries and sites can meet all study protocol requirements - Ensures compliance to relevant global and local, internal and external requirements, and regulations - Ensures timely communication bidirectionally between the global and local study team. Provides protocol level guidance and support to responsible local study team members as applicable - Follows up on region and country level issue status to ensure resolution - Identifies country level trends to improve deliverables processes as needed - Ensures audit and inspection readiness during start up and conduct - Manages applicable quality events with pCRO and local team as required - Drives and ensures delivery of data cleaning deliverables for pCRO and sites as applicable - Reviews Pre-Trial Assessment and Site Initiation Visit reports completed by SCPs - Coordinates effective site recruitment planning to allow for implementation of plans at the country and site level, consistent with global plan and local targets - Drives pCRO and/or applicable internal study team members to ensure Trial Master File (TMF) set up meets study requirements, and maintains oversight of TMF completeness - Ensures pCRO and/or applicable internal study team members maintain appropriate level Investigational Product (IP), equipment and ancillary supplies management including import/export license management with the support of Clinical Trial Assistants (CTAs) and other roles as required - Supports identification, contract development and management of local vendors or facilities as per protocol - May lead and guide the closing out of one or more studies of low complexity post database lock - Provides Investigator Meeting (IM) support and management, including conducting presentations as appropriate - Provides country level documents to TMF and maintains oversight of Investigator Site File (ISF) reconciliation and completeness actions - Provides support to ECs, Regulatory Authorities (RAs), and other relevant (e.g., radiation, biobank) submissions and deficiency and query responses for initial and subsequent Clinical Trial Application submissions within required timelines - Ensures the operational delivery of responsible tasks in accordance with the appropriate quality standards including ICH GCP standards, SOPs, local operating guidelines, and local regulatory requirements, as applicable Subject Matter Expertise - Acts as the point of contact for all study level questions for the local study team, ensuring resolution at lowest possible level, and when needed liaising with and escalating to appropriate global roles and teams - May lead operational effectiveness initiatives at country or regional level - Utilizes roles in country such as Lead SCP, and expert roles such as Contracts Leads and SAPs, to provide the global teams with local intelligence and operational nuances to be considered - Provides input on country level per subject costs, local vendor costs, and other fees where applicable - Utilizes country intelligence to provide input on country specific risks into preparation of Investigational Quality Management Plan and Study Monitoring Plan, and ensures Trial Master File (TMF) completeness and oversight of all relevant compliance activities for allocated studies - Supports implementation of client’s site technology experience systems - Supports implementation of new tools and technologies (e.g., eConsent, eISF, remote source access, remote source data verification/review (SDV/SDR), iConnect, implementation of protocol required decentralized trial options) Compliance with Parexel standards - Complies with required training curriculum - Completes timesheets accurately as required - Submits expense reports as required - Updates CV as required - Maintains a working knowledge of and complies with Parexel processes, ICH-GCPs and other applicable requirements Skills: - Expertise in the use of study and site dashboards and reporting tools - Detail oriented and possesses technical expertise - Ability to manage moderately complex processes - Risk identification and mitigation, strategic planning, and critical path analysis skills - Analytical and problem solving skills - Ability to adapt to changing technologies and processes, work independently and exercise own judgement - Supportive of an environment where innovation is standard, including developing ideas and taking appropriate risks to advance innovative processes - Effective verbal and written communication skills in relating to colleagues and associates, both inside and outside of the organization  - Ability to operate in a matrix environment - Fluency in written and spoken English required - Ability to work outside of core business hours, as required, to support global trials or initiatives - Ability to travel, as required, including Investigator Meetings, vendor kick off and re-set meetings, and client internal global or department level meetings Knowledge and Experience: - Comprehensive knowledge of own discipline with good knowledge of other disciplines to ensure that the study can meet its goals and to serve as a resource for others - Comprehensive knowledge in managing and coordinating specific tasks and responsibilities as part of a larger study management team - Working knowledge of Good Clinical Practice, clinical and regulatory operations, and environment in countries under responsibility - Demonstrated clinical research experience and/or study management/startup project manager experience - Demonstrated experience in managing country level operational activities and/or vendors - Experience in study and quality management - Knowledge of clinical trial methodology - Experience working in a matrix management environment - Relevant operational clinical trial experience o See below Education section for minimum requirements - undefined Education: Bachelor’s of Science or Bachelor’s of Arts degree with a minimum 5 years of relevant operational clinical trial experience required Master’s of Science or Master’s of Business Administration degree with a minimum 3 years of relevant operational clinical trial experience required A scientific or technical degree is preferred #LI-LG4