Altimeter Solutions Group IT User Support Specialist Altimeter Solutions Group is a leading provider of managed repair services tailored to the property insurance industry. We act as a critical bridge between carriers and policyholders, ensuring high-quality, efficient property restoration through our curated network of contractors. As a private equity-backed organization with strong annual revenue and a dedicated team of 250 employees, we are in a phase of rapid scaling and operational excellence. The User Support Specialist utilizes technical knowledge to implement and support IT initiatives, provide technical support, and resolves problems of a moderately complex nature. This individual will respond to Help Desk tickets and verbal requests for support and must possess a strong dedication to timely and thorough customer service while minimizing user impact. Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.) - Manage issues to resolve for all Altimeter employees: log problems and document fixes in ticketing system while communicating with employees per department guidelines. - Answers, prioritizes, and evaluates all incoming requests. Identify issues and determine problem solutions through diagnostic processes and procedures. Utilize available resources to resolve issues. - Escalate technical problems according to established procedures. - Assist users/departments in implementing requests or proposals and in assessing information system needs. - Provide knowledge and technical articles for other support levels - Maintain and install standard image for company devices - Support and maintain user account information including rights, security, and systems groups. - Create user instruction guides and best practice procedures. - Conduct compatibility tests and functionality reviews on new or current software. - Conduct technical research to assist with problem resolution. - Assist IT staff on other related issues or duties as needed. Required education and experience - Associate’s degree in information technology or a related field (or equivalent experience). - A minimum of 5-7 years of customer service experience in an Information Technology environment - Knowledge and understanding of various computer systems, hardware, software, and related computer peripherals. - Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines. Preferred education and experience - Bachelor’s degree in computer science, management information systems, or a closely related field. - Relevant internships, projects, or certifications. - Prior experience in a Help Desk or similar Technology Support environment, including experience supporting Windows clients and servers. - Experience working in a growing environment is strongly preferred. Supervisory Responsibilities: - N/A Physical & Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - The employee must occasionally lift and/or move up to 50 pounds. - While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel. - Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions and deal with abstract and concrete variables. Specific vision abilities required by this job include close, distance Starting salary range: $25.00-$30.00 based on experience Job Specifics: - Remote based- EST time zone - Full-Time (M-F, 8AM EST- 5PM EST) Travel Required: - Ability to travel to Eugene, Oregon for initial training Why Choose Alacrity: - Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program - HSA Bank with selection of High Deductible Health Plan - 401K plan options - Paid Holidays Affirmative Action/EEO Statement Altimeter Solutions Group is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Altimeter Solutions Group makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy. How Long We Retain Personal Information: We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: The Loan Servicing/Loan Accounting Group at Freddie Mac Multifamily is seeking a Loan Servicing Senior to manage a portfolio of Seller/Servicers for various multifamily products and providing exceptional customer service to internal and external business partners. This position manages servicing portfolios, including securitizations where Freddie Mac is Master Servicer and balance sheet loan products. Additional duties may include areas of specialization (e.g. CREFC IRP, servicer performance evaluation, bond credit enhancement disbursements, post funding mortgage disbursements, management reporting). The role monitors servicer performance and compliance with terms of business related to investor reporting, while ensuring customer satisfaction is maintained and service level standards are achieved. Our impact: Our team is responsible for the operations associated with all active Freddie Mac Multifamily loans and securities. This includes servicer reporting and remitting to Freddie Mac. These activities help to facilitate the corporate mission of liquidity and affordability of the rental housing market. Our success has resulted in Freddie Mac becoming the leader in the secondary mortgage market. Your impact: Act as the primary point of contact for Seller/Servicers in day-to-day loan accounting operations. You will: - Ensure accurate reporting from Seller/Servicers and provide support as necessary to both internal and external partners. - Collaborate with internal teams and external business partners. Qualifications: - Bachelor’s degree in Accounting, Finance, Business, or equivalent experience - 5 - 7 years of experience with loan servicing/mortgage accounting - Proficient use of Microsoft Office (Excel, Word, PowerPoint) - Ability to deliver exceptional business results in a team environment - Strong verbal and written communication skills - Highly analytical with attention to detail, sound judgment, critical thinking, and problem-solving skills - Ability to meet tight deadlines consistently - Organized with the ability to multitask and manage competing priorities - Occasional travel may be required to provide customer support and training Keys to Success in this Role: - Strong team player - Previous experience with investor reporting (performing loans and default servicing) - Highly adaptable, able to navigate confidently in a fast-paced, dynamic environment - Ability to work independently and solve problems proactively - Broad understanding of commercial and multifamily mortgage standards and principles Current Freddie Mac employees please apply through the internal career site. We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs. CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC. Time-type:Full time FLSA Status:Non-Exempt Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site. This position has an annualized market-based salary range of $94,000 - $142,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you’ve found the right job posting. About the Team: The B2B Operations team is responsible for scaling and delivering CookUnity’s new business verticals, such as Smart Fridge and Cold Meal programs, across corporate and healthcare environments. The team collaborates closely with B2C operations, product, and customer experience to ensure seamless execution, operational reliability, and scalable systems that support growth. The role: The Customer Support Specialist is responsible for providing high-quality operational support across CookUnity’s two primary B2B verticals: Bulk Meal Programs for corporate clients and Smart Fridge workplace solutions. This role manages inbound tickets from both B2B client stakeholders and Smart Fridge end-users, ensuring issues are resolved quickly while maintaining a reliable and professional experience. The Customer Support Specialist acts as the first line of operational support, handling service questions, order adjustments, delivery inquiries, and product feedback while coordinating with internal teams when escalation is required. Because B2B environments involve multiple stakeholders—office managers, HR teams, facility managers, and end-users—this role requires strong judgment, organization, and the ability to navigate operational issues in a structured and professional manner. This role also serves as a Voice of the Customer (VOC) by surfacing recurring issues and insights to operations, product, and logistics teams to help improve service reliability and user experience. Responsibilities: 1. Ticket Management & Customer Support Manage incoming support requests from both B2B clients and Smart Fridge users. Responsibilities include: - Respond to inbound support tickets via Zendesk or other support platforms - Provide timely and accurate responses to questions related to: - Smart Fridge usage and access - Meal purchases and scanning issues - Wallet balance and payment questions - Bulk meal orders and delivery inquiries - Ensure tickets are resolved efficiently while maintaining high customer satisfaction - Follow established SLAs for response and resolution times 2. B2B Client Support Provide operational support to corporate clients using CookUnity services. Responsibilities include: - Assist office managers or program administrators with operational questions - Support bulk meal orders including order changes, scheduling questions, and delivery coordination - Help troubleshoot issues related to office programs or workplace meal services - Ensure client concerns are addressed professionally and escalated when necessary 3. Smart Fridge User Support Support end-users interacting with CookUnity Smart Fridges in workplace environments. Responsibilities include: - Assist users experiencing issues with: - App login or access - QR scanning and purchase transactions - Wallet top-ups and payment processing - Account or reward issues - Investigate fridge-related incidents such as product availability, scanning issues, or access problems - Coordinate with operations or tech teams when technical issues require escalation 4. Issue Investigation & Escalation Identify operational issues and ensure they are escalated to the appropriate teams when necessary. Responsibilities include: - Investigate customer reports related to delivery issues, food quality concerns, or system errors - Document incidents clearly in support systems - Escalate issues to logistics, operations, or tech teams when required - Follow up to ensure resolution and clear communication with the customer 5. Operational Feedback & Continuous Improvement Help improve the customer experience by identifying recurring issues and operational gaps. Responsibilities include: - Track recurring ticket themes and operational friction points - Provide feedback to B2B Operations, Product, and Logistics teams - Contribute to improvements in support documentation, macros, and internal knowledge bases - Support updates to internal playbooks as processes evolve 6. Process Adherence & Documentation Ensure all support interactions follow internal processes and documentation standards. Responsibilities include: - Maintain accurate records of support interactions - Use internal tools and workflows consistently - Follow escalation and incident reporting procedures - Contribute to maintaining internal support documentation and knowledge base content Qualifications: - 2–4 years of experience in customer support, operations support, or service delivery roles - Experience working with ticketing platforms such as Zendesk and Salesforce - Strong written and verbal communication skills - Comfortable interacting with both end-users and business clients - Strong problem-solving skills and attention to detail - Ability to manage multiple tickets and priorities simultaneously - Comfortable working in a fast-paced operational environment Preferred requirements: - Experience supporting B2B services or workplace programs - Experience in food service, logistics, or hospitality operations - Familiarity with mobile apps or connected hardware products - Experience working with operational teams to resolve service issues Benefits: 💸 Get paid in USD. 🗺 Work remotely: design the life that you want ⛱ Enjoy 15 days of vacation each year from the start date 🎄 16 fully paid Argentinean holidays 🩺 Healthcare Benefit: Monthly stipend to use with your preferred healthcare provider 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical 🐣 Paid Family leave 🕯 Compassionate Leave: 3-5 days each time the need arises 🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more, through our comprehensive benefit platform 🧑‍🏫 Personalized English coach If you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. A quick note for all candidates We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us: - Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com - Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page. - We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS. - We’ll never ask for payment or personal financial details. If anyone does, please don’t share any information and let us know right away. If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.

Looking for a flexible remote role you can do from home? We're currently looking for organized, reliable individuals to help support clients by coordinating details, managing schedules, and ensuring everything runs smoothly from start to finish. This is a fully remote position with flexible hours, making it a great fit for anyone looking to work independently while building valuable skills. No prior experience is required — training is provided. What You'll Be Doing: - Communicating with clients to understand their needs and preferences - Organizing schedules, confirmations, and important details - Providing clear, timely updates and support - Keeping everything on track to ensure a smooth experience - Assisting with coordination from start to finish What We're Looking For: - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn Experience in customer service or coordination is helpful, but not required Why This Role Stands Out: - 100% remote — work from anywhere - Flexible schedule options - Structured training provided - Supportive team environment - Opportunities for growth based on performance Who This Is Great For: - Stay-at-home parents - Military spouses - Anyone looking for flexible, remote work - Individuals wanting to build new skills while working from home Location Requirement: Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Apply Today If you're organized, dependable, and enjoy helping others, we'd love to hear from you.