Role Description This role provides an incredible opportunity to engage with students and educators in the implementation of ST Math programs, aimed at enhancing mathematical understanding and problem-solving skills. By working closely with after-school initiatives, our ideal candidate will play a crucial role in fostering strong mathematical environments and supporting educators. This position requires a commitment to educational excellence and the drive to inspire both students and teachers through effective math instruction. Your impact will be felt across numerous learning environments, contributing to the academic growth of students across the board. - Visit sites 3-5 days per week from 3:00-6:00pm. - Support afterschool program sites in implementing ST Math and creating engaging math learning environments for students. - Collaborate with site leaders and program specialists to strengthen math learning and support program goals. - Monitor and analyze weekly ST Math data to track student engagement and progress across sites. - Provide guidance, resources, and recommendations to help site teams strengthen ST Math implementation and promote student perseverance. Qualifications - Passion for K–8 math education. - Experience supporting educators in implementing effective math instruction or digital learning tools. - Comfort in modeling lessons and instructional strategies to build student engagement. - Ability to collaborate with educators to review data and plan for student success. - Commitment to diversity, equity, and inclusion. Benefits - Part-time position approximately 15 hours per week. - Opportunity to work with over 1.3 million students and 100,000 teachers. - Involvement in meaningful after-school programs. - Flexible work schedule to accommodate educational commitments. - Support for professional growth and development in education. Company Description

Job Title: Senior Customer Service Lead & Trainer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the role We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team serving U.S.-based customers. This role focuses on team leadership, training, performance management, and service quality. You will be responsible for onboarding new hires, coaching existing team members, monitoring KPIs, and ensuring a consistent and professional customer experience across all support channels. Responsibilities Team Leadership & Performance - Lead, manage, and support offshore customer service agents - Monitor team performance and provide regular coaching and feedback - Handle escalations and complex customer interactions when needed Training & Onboarding - Own onboarding and training for new customer service hires - Conduct call reviews and quality checks - Maintain training materials, scripts, and service standards Customer Experience & Operations - Ensure high-quality customer support across phone and digital channels - Maintain service consistency and customer satisfaction - Work with internal teams to improve workflows and processes Tool, Reporting & Documentation - Use customer service and communication tools effectively - Track performance metrics and service KPIs - Ensure accurate documentation and process adherence What Makes You a Perfect Fit - Strong leadership and coaching skills - Customer-first mindset with attention to quality - Organized, reliable, and comfortable managing remote teams - Confident communicator with a calm approach under pressure - Adaptable in fast-paced environments Required Experience & Skills (Minimum) - 10+ years of experience leading or supervising customer service teams - Experience managing offshore or distributed teams - Strong spoken and written English communication skills - Experience using customer service platforms and VOIP systems - Ability to manage priorities in a remote setting Ideal Experience & Skills - Experience supporting U.S.-based customers - Background in facility management, energy, or tech-enabled services - Experience in startup or scaling environments What Does a Typical Day Look Like ? You will: - Support and coach customer service agents - Review calls and performance metrics - Assist with onboarding and training - Handle escalations and service issues - Collaborate with internal teams In essence: you ensure the team performs consistently while delivering a strong customer experience. Key Metrics for Success (KPIs) - Customer satisfaction and service quality - Team productivity and performance - Training effectiveness and onboarding success - Escalation resolution and process adherence Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Assessment - Client Interview - Offer & Onboarding

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• Manage incoming leads, scheduling appointments, updating dashboards. • Ensure excellent customer communication across multiple channels. • Engage in Facebook community groups to build brand presence. • Generate organic leads through community engagement. • Support business owner with operational efficiency.