About CloudWalk: We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically. The Opportunity: This is not your typical tech role. We're looking for AI enthusiasts from ANY background. Whether you're in People Operations crafting the perfect candidate experience, a Marketing wizard planning campaigns, a Customer Success hero supporting clients, a Risk analyst crunching numbers, a Designer creating experiences, or any other professional who sees AI as the game-changer in their field - this is your stage. Rather than a traditional hiring process for a fixed position, we'll evaluate your unique AI expertise and professional background to identify the perfect fit within CloudWalk. This could mean joining an existing team where your AI skills can make immediate impact, or potentially creating a new role tailored to your specific talents and our evolving needs. Think of this as your gateway to shape how AI transforms fintech at CloudWalk. What You'll Be Doing: - Own outcomes end-to-end — not tasks, not tickets. You pick a problem, architect the AI-powered solution, ship it, and measure the impact yourself. - Build agentic systems — design autonomous loops that reason, act, and iterate. Think agents that handle workflows, not just answer questions. - Deploy autonomous pipelines end-to-end — no human in the middle. From trigger to result, your systems handle the reasoning, the actions, and the handoffs. You measure output, not effort. - Operate as a one-person company — scope, prioritize, execute, and iterate with radical ownership. AI is your team. - Cross-pollinate across CloudWalk — what you build in your domain becomes a blueprint for every other team. What You Need To Succeed: - Hands-on with AI — you've shipped something real with LLMs. You know the difference between a prompt and a system prompt, between a chain and an agent, between naive RAG and one that actually works. - Builder mindset — you don't just use ChatGPT or Claude. You wire them into automations, connect them to APIs, feed them structured context, and make them do repeatable work. - Comfort with ambiguity — you can operate without a playbook because you're writing the playbook. - Relentless learner — the tools change weekly. You're already testing tomorrow's release today. - Fluent English — written and spoken. Non-negotiable. The Future We're Building At CloudWalk, every professional becomes an AI-native operator: • People team building agents that source, screen, and onboard — turning recruiters into talent architects. • Marketing deploying content engines and autonomous campaign managers. • Customer Success shipping agents that resolve issues, surface insights, and scale support without scaling headcount. • Risk running agentic analysis loops that combine human judgment with real-time AI reasoning. • Designers collaborating with generative AI as a creative partner. • Everyone operating like a one-person company — owning more, shipping faster, thinking bigger. Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together. By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English.

BACKGROUND Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. The United Nations Development Programme (UNDP) is the development arm of the United Nations. Present in 170 countries with over 17,000 people, UNDP works on the world’s biggest problems: extreme poverty, climate change, good governance, renewable energy, crisis prevention, and women’s empowerment, among others. Global development is increasingly shaped by interconnected crises, rapid technological change, and growing uncertainty. At the same time, digital technologies and artificial intelligence are transforming economies, governance systems, and public services, creating new opportunities to accelerate sustainable development when applied in inclusive and responsible ways. As the development arm of the United Nations, UNDP serves as the knowledge frontier organization for sustainable development and acts as the integrator for collective action to advance the Sustainable Development Goals (SDGs). Working in over 170 countries and territories, UNDP’s policy and programme work spans global, regional, and national levels, linking deep local knowledge with cutting-edge global expertise in support of the UNDP Strategic Plan 2026–2029. Within this institutional framework, the Bureau for Policy and Programme Support (BPPS) leads the development of corporate policies, technical guidance, and operational frameworks to advance UNDP’s mandate. The Strategic Plan and the organization’s Digital Strategy recognize digitalization, data, and innovation as key accelerators for achieving development outcomes. These frameworks position digital and AI as foundational enablers for stronger institutions, evidence-based decision-making, and more effective service delivery. Within this institutional context, the Digital, AI and Innovation (DAI) Hub serves as UNDP’s central platform for advancing systems transformation, inclusive digitalization, and innovation across its development work. The Hub brings together expertise in systems transformation, digital public infrastructure, data and artificial intelligence, bottom-up innovation, capacity development, and digital product design. Through an integrated approach, the Hub supports countries and UNDP teams to design integrated, scalable solutions that respond to both immediate development needs and long-term structural challenges. By combining global expertise with field-based insight and strong partnerships, the DAI Hub contributes to UNDP’s mandate to deliver more agile, inclusive, and future-ready development solutions. Please note that the start date for the internship is flexible, and needs-based. We will be receiving applications on a rolling basis until September 30th, 2026, and successful applicants can expect to hear back any time between April and the end of 2026. Please read the instructions carefully to complete your application – applications are to be submitted both via the UNDP Vacancy Link AND the Airtable link: https://airtable.com/appeKAJ7quPABAfoc/pagj4yv4UGVuveqXx/form DUTIES AND RESPONSIBILITIES We are looking for motivated interns who can support our work in any of the following areas listed below: Systems Transformation & Innovation - Conduct research and draft analytical content on systems transformation, innovation, and emerging policy approaches - Contribute to horizon scanning and synthesis of global and regional trends relevant to policy innovation and system change - Contribute to the design, documentation, and refinement of innovative policy and programme approaches - Design, test, and document innovative policy and programme approaches aimed at system-level change - Collect, curate, and disseminate knowledge products and thought leadership on innovation and systems transformation to align regional efforts and scale innovation Programme Delivery & Capacity Building - Contribute to the delivery of digital, data, and AI initiatives with UNDP Country Offices - Develop capacity-building materials on digital, data, and AI for governments and partners - Coordinate activities related to national digital, data, and AI strategies - Draft practical toolkits, guidance notes, and implementation resources for Country Offices - Organize and deliver webinars, trainings, and learning sessions Data Policy & Governance - Conduct research on data governance frameworks, data protection, and responsible data use - Contribute to advisory on development of national data strategies and data governance frameworks - Draft policy briefs, background notes, and analytical summaries on data-related topics - Track global and multilateral processes related to data and digital governance - Contribute to UNDP positioning and advocacy on data policy and digital rights Data Analytics & Insights - Collect, clean, and analyze quantitative and qualitative datasets - Develop dashboards, trackers, and data visualizations for monitoring and reporting - Analyze progress of Digital Strategy implementation using data-driven approaches - Contribute to monitoring, evaluation, and reporting processes - Translate data findings into concise, actionable insights for internal use Partnerships & Strategic Communications - Research potential new partners including technology companies, foundations, non-profits, alliances, etc., and help identify new opportunities and areas of collaboration - Contribute to strategic communications, outreach to and engagement of partners, and subsequent partnership development, including drafting concept notes, communications materials, proposals, pitch decks, project documents, memorandum of understanding (MoU), outreach materials and other documents. - Take part in engagement in global, multilateral and UN interagency processes, including through drafting statements and speeches, attending meetings at the UN, and helping to organize meetings and events. - Assist in UNDP positioning and thought leadership on digital, AI and innovation including through conducting research, compiling information on, and analyzing key technology and digital issues, particularly related to digital development, transformation and capacity-building - Develop strategic communications by planning and producing compelling content for communications channels like social media, newsletters, blogs and internal UNDP platforms - Contribute to the research and mapping of key media outlets, influential potential content partners, and trending topics in digital & technology Process Efficiency & Resource Management - Track project workplans, milestones, and deliverables for DAI Hub projects - Contribute to planning for HR, procurement, and resourcing processes in line with UNDP policies and guidelines - Develop SOPs, internal guidance, trackers, and dashboards - Contribute to planning, monitoring, and reporting of operational and resourcing plans Identify operational inefficiencies and propose process improvements Product Design, Build, and Management (including AI tools) - Participate in the design of digital products such as apps, platforms, web apps, and AI tools to enable UNDP's work in countries, working with ‘client’ teams to define success and product requirements. - Contribute to the scoping, and proposal writing for new digital products for UNDP thematic teams. - Support the building of digital products, including working with software developers, client teams, and product managers. - Assist with contract development and invoicing of product development work. - Conduct user testing and improvement of digital products. - Assist with the implementation of digital products in countries, working with local implementation teams and UNDP thematic teams to ensure quality delivery and outcomes. Research & Knowledge Management - Maintain and regularly update content on UNDP knowledge platforms (including SparkBlue and SharePoint) - Conduct desk research and synthesis on digital, data, and AI topics to support KM products and communications - Draft knowledge summaries, background notes, and briefing materials. - Support content curation and dissemination of internal newsletters - Curate and maintain digital- and data-related knowledge products and repositories - Manage content for digital guides, internal platforms, and knowledge databases - Coordinate dissemination of research and thought pieces across UNDP units COMPETENCIES - Achieve Results: Plans and monitors own work, pays attention to details, delivers quality work by deadline - Think Innovatively: Open to creative ideas/known risks, is a pragmatic problem solver, makes improvements - Learn Continuously: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback - Adapt with Agility: Adapts to change, constructively handles ambiguity/uncertainty, is flexible - Act with Determination:   Shows drive and motivation, able to deliver calmly in face of adversity, confident - Engage and Partner: Demonstrates compassion/understanding towards others, forms positive relationships - Enable Diversity and Inclusion: Appreciate/respect differences, aware of unconscious bias, confront discrimination OTHER COMPETENCIES - Database management skills. - Detail-oriented, preferably with previous administrative and office management experience. - Eager to learn new things and gradually adapt the theory into practical work. - Ability to work independently and collaboratively. - Excellent communication and interpersonal skills  - Ability to deliver in a high-pressure environment  - Ability to handle complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands.  - Ability to collaborate with and achieve actionable results  - Excellent ability to multi-task in a high-demand and fast-paced work context  - Consistently approaches work with energy and a positive, constructive attitude  REQUIRED SILLS AND EXPERIENCE Education and Experience Candidates must meet one of the following educational requirements: - Be enrolled in a graduate school programme (second university degree or equivalent, or higher), or. - Be enrolled in the final academic year of a first university degree programme (undergraduate; minimum bachelor’s level or equivalent); or - Have graduated with a university degree (first university degree, or second university degree or equivalent, or higher) and, if selected, must commence the internship within a one-year period of graduation. - Interest/Experience in one of the workstream areas is desirable  Application Process The application should contain: - A brief Cover Letter (in English) - A current and complete CV (Curriculum Vitae) in English. - Complete this form - https://airtable.com/appeKAJ7quPABAfoc/pagj4yv4UGVuveqXx/form in addition to submitting your details via the UNDP vacancy link. Please make sure to complete both steps. UNDP Terms & Conditions for Internship   - In accordance with the UNDP Internship policy, UNDP interns are eligible to receive a monthly stipend, with the rate that varies depending on the duty location. The stipend will be paid monthly, and part-time /Remote internship arrangements are prorated accordingly.  - Where an intern is financially supported by an institution, government or third party, UNDP will, subject to the rules of such institution, government or third party, pay the intern the difference, if any, between the external financial support provided and the applicable UNDP stipend.  - Except for the stipend, all other expenses connected with the internship will be borne by the intern, sponsoring the government or institutions.  - UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship.  - The intern must provide proof of enrollment in a health insurance plan.   - Interns are not considered staff members and may not represent UNDP in any official capacity - Due to the high volume of applications received, we can ONLY contact successful candidates - UNDP Internship Policy - Send your queries to talent.dai.hub@undp.org DISCLAIMER Important information for US Permanent Residents ('Green Card' holders) Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications. Applicant information about UNDP rosters Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Non-discrimination UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. Scam warning The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

• Manage guest communication across channels (inquiries, bookings, in-stay support, post-stay follow-up) • Respond quickly and thoughtfully to guest needs, ensuring a high-quality experience • Resolve issues in real time, with a strong focus on empathy and problem-solving • Escalate complex cases when needed, ensuring smooth handoffs • Personalize communication — balancing efficiency with a human touch • Use internal tools, SOPs, and AI solutions to improve speed and quality of responses • Identify recurring guest issues and share insights with the team to improve operations • Collaborate closely with operations and other teams to ensure a seamless guest journey

What You'll Do The Lead, P&C AI & Excellence role will be the strategic and execution engine for Avalara's AIFirst strategy within People & Culture (P&C). This senior individual contributor serves as the program owner for P&C AI and Excellence. You will translate the P&C AI and automation strategy into execution. You will provide high impact experiences including those that are manager-facing and employee-facing. You will also deliver cross-platform workflows, such as n8n, Glean, ServiceNow, and Workday. You will focus on turning P&C priorities into a disciplined AI and automation portfolio: defining problem statements, sequencing work, governing risks, and measuring outcomes across manager and employee journeys. You bring deep project/program management experience, practical HR AI application, and experience driving business results. You will report to the Senior Director, People Operations and partner with P&C leadership, P&C functions, PeopleTech/Engineering, Legal, Security, and the central AI/Agentic COE. This is a remote position in the United States. #LI-Remote What Your Responsibilities Will Be AI portfolio management for P&C - Own the P&C AI portfolio: maintain a transparent, experience-led roadmap spanning employee journey use cases (onboarding, performance, engagement, exits, etc.) and core P&C operations. - Identify & prioritize AI opportunities across P&C functions, turning ambiguous ideas into clear problem statements, proposals, MVPs, and phased delivery plans. - Stand up and run lightweight governance for P&C AI (portfolio management, timeline planning, risk reviews, content governance, sunset decisions) so AI work is sequenced alongside “run the business” obligations and aligned to engineering capacity, always ensuring stakeholder visibility. - Own end-to-end delivery for key P&C AI initiatives: proposals, project plans, prioritization, stakeholder updates, and postmortems. - Partner with the central AI/Agentic COE on governance, risk reviews, and data handling for P&C AI solutions. - Drive enablement and adoption ensuring the primary agent and other AI solutions realize their full potential - Serve as a trusted thought partner to P&C teammates on AI: clarify trade‑offs, connect AI work to company objectives, and ensure our AI story matches our success metrics. P&C agentic product ownership & performance - Act as product owner for P&C AI (including primary and sub‑agents): define use cases, prompt/decision flows, and escalation logic that span the employee lifecycle from offer accept through exit. - Own primary agent’s performance, governance, and experience metrics for P&C (e.g., ticket deflection, accuracy, CSAT, SLAs, content quality, etc.). - Design, monitor, and iterate tests and pilots (A/B tests, controlled rollouts) to improve the primary agent’s effectiveness for employees, managers, and P&C teammates. - Manage program analytics to quantify impact (time saved, ticket volume reduced, quality of feedback/goals, manager behavior change, org health indicators). - Partner with Engineering, PeopleTech, and the AI/Agentic COE to shape the primary agent’s architecture for P&C use cases, ensuring a scalable pattern for workflows and agents across tools - Help define requirements and patterns for read/write access, service accounts, authorization, and data minimization for P&C AI use cases. What You'll Need to be Successful - 6 years of experience in HR, HR technology, product management, program management, or people analytics, with direct experience applying AI/ML in HR or people-related workflows. - Demonstrated experience owning complex cross-functional programs from idea through adoption, ideally in People/HR or similar domain - Strong AI literacy: familiarity with LLMs, agents, prompt and workflow design, evaluation frameworks, and the practical limitations/risks of AI in HR - Exceptional stakeholder management and communication skills; able to translate technical detail into clear decisions and compelling narratives for executives, HR leaders, and the broader employee base. - Proven ability to define and track outcome-based metrics and to adjust roadmaps based on measured impact. Pay Range Details The base pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Colorado $126,000-$201,600 (annually) Washington $126,600-$222,800 (annually) California 4126,000-$244,000(annually) NYC $$152,600-$244,000 (annually) The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual salary/wage may be based on various factors, such as geographic location, candidate experience and qualifications, as well as market and business considerations. This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee’s role. Avalara is an AI-first Company AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. - You’ll bring experience using AI and AI-related technologies, ready to thrive here. - You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. - You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.