Job Title: Implementation Specialist Position Type: Full-Time, Remote Working Hours: U.S. client business hours (with flexibility for client onboarding sessions and project deadlines) About the Role: Our client is seeking an Implementation Specialist to manage the onboarding and deployment of new clients. This role involves configuring systems, training users, and coordinating project timelines. The Implementation Specialist ensures that customers experience a smooth transition from sales to adoption, setting the foundation for long-term success and satisfaction. Responsibilities: Client Onboarding & Kickoff: - Lead client onboarding sessions, introducing workflows and timelines. - Gather client requirements and confirm scope of implementation. - Build strong client relationships from the start of engagement. System Configuration: - Configure accounts, permissions, and integrations (CRM, ERP, SaaS platforms, APIs). - Customize workflows, dashboards, and settings to match client use cases. - Test system functionality and troubleshoot issues before go-live. Training & Enablement: - Deliver training sessions via Zoom or in-person workshops. - Create user guides, video tutorials, and FAQs for ongoing support. - Ensure client users feel confident using the product. Project Management: - Maintain implementation project plans in Asana, Trello, or Monday.com. - Track milestones, dependencies, and deliverables against deadlines. - Provide regular status updates to clients and internal stakeholders. Collaboration: - Work closely with Sales for a smooth handoff of closed deals. - Partner with Customer Success Managers for post-implementation handoff. - Collaborate with Product/Engineering to flag bugs or feature requests. Continuous Improvement: - Document best practices for implementations. - Analyze onboarding performance (time-to-value, adoption rate). - Suggest improvements to processes and playbooks. What Makes You a Perfect Fit: - Strong communicator who can simplify technical concepts. - Highly organized project manager who thrives on deadlines. - Proactive problem solver with a customer-first mindset. - Comfortable working across technical and non-technical teams. Required Experience & Skills (Minimum): - 2+ years in implementation, onboarding, or technical project management. - Familiarity with SaaS platforms, CRMs, or ERP systems. - Strong presentation and training skills. - Proficiency with project management tools (Asana, Trello, Monday.com, Jira). Ideal Experience & Skills: - Experience implementing SaaS solutions for SMB or enterprise clients. - Technical skills in APIs, SQL, or integrations. - Industry background in software, healthcare, finance, or professional services. - Certification in project management (PMP, CAPM, or Agile). What Does a Typical Day Look Like? An Implementation Specialist’s day revolves around guiding new clients through the onboarding journey. You will: - Kick off onboarding projects, confirming scope and timelines with clients. - Configure systems and integrations, testing to ensure smooth operation. - Deliver training sessions to client users and create follow-up resources. - Track progress in project management tools, ensuring deadlines are met. - Escalate technical issues to engineering while keeping the client informed. - End the day by updating reports on onboarding progress and preparing for the next client meeting. In essence: you are the bridge between sales and customer success, ensuring clients achieve value quickly and confidently. Key Metrics for Success (KPIs): - Time-to-value (average days from sale to adoption). - % of implementations delivered on time and within scope. - Client satisfaction scores (CSAT/NPS) post-onboarding. - User adoption and training completion rates. - Smooth handoff to Customer Success teams. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., build a mock implementation project plan or deliver a short training session) - Client Interview with Customer Success/Implementation Leadership - Offer & Background Verification

• Meet with new customers to learn about their software development practices. • Propose how to best integrate Jellyfish into customers’ processes. This may include persuading customers to implement recommended best practices. • Project manage the implementation process, by designing an onboarding plan, executing product configurations and engaging other technical resources as needed. • Consult with Account Executives and Sales Engineers about the work performed during the sales process to assess customer's priorities for implementation. • Manage the customer experience throughout the onboarding process, with particular emphasis on customer communication, internal collaboration, and prompt and effective escalation. • Conduct initial training for onboarding customers and work with CSMs on customers’ ongoing training plan. • Working with our CSM’s, provide ongoing recommendations to customers on the implementation of new or complex configurations throughout the customer lifecycle. • Stay up to date on Jellyfish features and releases, and communicate product changes to customers via training and enablement sessions.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture., coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. For every child, the right to education The Republic of Moldova embraces an education policy that is consistent with the European and international education standards that responds to the current issues and needs of the education system and its beneficiaries. Aligned with the objectives of the Development Strategy “Education 2030” (DS), the education system still faces challenges related to the quality of education and poor learning outcomes. Improving the quality of education is part of Moldova's integration efforts, as education is a cornerstone for economic development, social cohesion, and overall progress. Despite progress in curriculum modernization, challenges remain in the practical integration of transversal dimensions across subject areas. Teachers and curriculum developers often require structured tools, methodological guidance, and concrete examples to effectively embed authentic learning tasks, interdisciplinary approaches, and innovative pedagogies into everyday teaching practice. In addition, school leadership teams need enhanced capacity to foster collaborative teaching cultures, support cross-curricular planning, and create inclusive and adaptive learning environments that respond to diverse learner needs. The alignment between curriculum intentions, classroom practices, and assessment mechanisms remains a critical area for development. Based on the above, UNICEF Moldova is seeking the technical assistance of three national consultants who will provide technical expertise in: - Strengthening the capacities for integration of transversal dimensions into the curricula; - The development of tools and instruments for authentic learning and assessment of transferable and cross-curricular skills; - The design and implementation of cross-curricular education approaches; - The promotion of innovative pedagogies and supportive learning environments. The engagement of specialized expertise will contribute to strengthening systemic capacity, ensuring coherence between policy and practice, and supporting schools in implementing integrated, learner-centered, and competency-based education approaches. Present announcement is for the Consultant on Ecosystem & Stakeholder Engagement How can you make a difference? 1. Purpose of the assignment - Strengthening the capacity of curriculum authors to integrate transversal dimensions and authentic learning into the subject-based curricula - Provide support to ten model schools for integrating subjects through resources and practical tools that promote authentic learning and transferable skills. 2. Objectives of the consultancy The following specific objectives are to be accomplished through the national consultancy (3 experts): - Develop training materials and conduct training of the curriculum experts for integrating transversal dimensions and authentic learning into the subject-based curricula - Support ten model schools in connecting subjects through resources and practical tools that foster authentic learning and develop transferable, cross-curricular skills. 3. Details of how the work should be delivered During the assignment, the consultants will be guided by the new Reference Framework of the National Curriculum[1] approved by the MER. They will take into consideration the Government’s priorities related to the education sector priorities, including the Development Strategy Education 2030, the SDG targets, as well as the National Development Strategy "European Moldova 2030". Elected experts will form a joint expert team, working in close coordination to develop the resources and practical tools and collectively support schools during the piloting phase. Expert 1 (Lead expert) will be responsible for designing the institutional architecture, clarifying the role of disciplines within integrated learning, and strengthening internal collaboration structures among educators and school leadership. Expert 2 will lead the development of school self-assessment tools and progress indicators, while establishing and strengthening institutional collaboration mechanisms and leadership practices to support the implementation of the new integrated curriculum and transferable, cross-curricular skills. Expert 3 will guide the development of the school as an ecosystem, integrating projects, events, and community engagement, while clarifying roles and responsibilities for teachers, coordinators, and students to support effective implementation of the integrated curriculum (Consultant under present TOR). The team of experts will work in close collaboration with MER, including the General Department of Policies in the Field of General Education, and UNICEF Education Officer and Education Specialist. The work will be delivered by completion of the following main stages: - - Strengthening the capacity of curriculum authors to integrate transversal dimensions and authentic learning into the subject-based curricula - Assessment and identification of needs in ten model schools - Developing a portfolio for teachers containing concrete models by subject, authentic tasks, learning products, methodological suggestions, and examples of adaptation for inclusion and piloting - Methodological support for pilot schools 4. Reporting requirements The consultant will report to the UNICEF Education Officer, who will regularly communicate with the consultant and provide feedback and guidance on the performance and all other necessary support so to achieve objectives of the consultancy, as well as remain aware of any upcoming issues related to the performance and quality of work. All activities and deliverables undertaken by the consultant shall be discussed and planned in consultation with UNICEF. The consultant is expected to deliver each component of the workplan electronically (Word format) in Romanian. At each stage, the deliverable shall be sent to the UNICEF Education Officer, with the UNICEF Education Specialist and MER in copy. 5. Work location and official travel involved The work will mainly be performed remotely and will require participating in online meetings with MER and UNICEF, and travel to other locations throughout the country. The UNICEF office will facilitate introductions to key informants. To qualify as an advocate for every child you will have - Advanced academic degree in education science/policy, curriculum and instruction, education technology. - A minimum of 5 years of professional experience in the development of curricula, curricula products for general education - Proven expertise in innovative teaching methodologies, including project-based learning, inquiry-based learning, design thinking, and interdisciplinary curriculum design. - Demonstrated experience in working with government institutions. - Strong networking and stakeholders’ engagement skills. - Relevant experience in working with UN Agencies will be an asset. - Fluency in Romanian and working knowledge of English is required. For every Child, you demonstrate UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values The UNICEF competencies required for this post are - Builds and maintains partnerships - Demonstrates self-awareness and ethical awareness - Drive to achieve results for impact - Innovates and embraces change - Manages ambiguity and complexity - Thinks and acts strategically - Works collaboratively with others Familiarize yourself with our competency framework and its different levels. For more details on the consultancy assignment and requirements, please refer to attached Terms of reference (ToR): 2026_TOR_Nat Indiv Consultancy_Transversal skills model schools_Ecosystem & Stakeholder Engagement.docx HOW TO APPLY: Your online application should contain your Technical and Financial Offer (templates below): Technical Offer_Transversal skills model schools_Ecosystem & Stakeholder Engagement.docx Financial Offer_Transversal skills model schools_Ecosystem & Stakeholder Engagement.xlsx UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status. UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance. UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially. UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled. Remarks: As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable candidates from targeted underrepresented groups are encouraged to apply. Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information. Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities. All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates. Additional information about working for UNICEF can be found here.

Role Description As a Produce Pro Senior Software Consultant, you will work directly with customers to help them get the most value from the Produce Pro ERP platform. This role blends deep industry knowledge with hands-on problem solving, customer consulting, and system expertise. - Partner with customers to investigate and resolve software and business process issues. - Recommend best practices and ensure a high level of customer satisfaction. - Manage multiple priorities and communicate clearly in a fast-paced consulting environment. - Occasional travel to customer sites is expected. Qualifications - 10+ years of experience in the fresh produce distribution industry. - 5+ years of experience working with Produce Pro ERP or similar ERP systems. - Strong troubleshooting and problem-solving skills. - Experience in a customer-facing or consulting role. - Accounting and/or warehouse operations knowledge. Requirements - Extensive experience in the fresh produce distribution industry. - Comfortable advising customers on operational and system-related challenges. - Ability to balance multiple customer engagements while maintaining a high standard of service. - Strong communication skills and a consulting mindset. Benefits - Competitive pay and robust benefit plans. - Opportunity to grow your career in a fast-paced, flexible, and casual environment. - Outstanding opportunity for career development and growth.