• Deliver timely, accurate support that helps ensure care is not disrupted • Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel • Troubleshoot customer concerns and issues raised during training, product use, or product malfunctions, as well as software applications, and recommend appropriate corrective actions • Document customer interactions, troubleshooting steps, and recurring product issues clearly and accurately to support product quality initiatives and product development efforts • Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues • Escalate unresolved or advanced technical issues to team leads or senior support resources as needed

Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted. About 360 Management LLC: At 360 Management LLC, we believe in delivering excellence through innovation, dedication, and people-first values. With a strong commitment to supporting our clients’ missions, we specialize in providing administrative and operational solutions that make a measurable impact. We are a team driven by integrity, collaboration, and accountability. Our work in the healthcare and enrollment services industries reflects our passion for helping people access the resources they need. By joining 360 Management LLC, you become part of a community that values growth, professional development, and supporting employees in achieving their career goals. Our mission is simple: to create opportunities, enhance efficiency, and build trust with every client and employee relationship. If you’re looking to join a fast-growing, mission-driven company where your work makes a difference, 360 Management LLC is the place for you. Employment at 360 Management LLC is limited to individuals who are U.S. citizens or who are otherwise fully authorized to work in the United States without the need for current or future employment sponsorship. All applicants must be at least 18 years of age at the time of hire. Job Title: Customer Service Representative Location: Remote (Must live in Pennsylvania) Department: Pennsylvania Independent Enrollment Broker Work Hours: 9:30 am – 6:00 pm, Monday-Friday Training: 8:30 am – 5:00 pm for 2 weeks About the Role: The Customer Service Representative supports the Pennsylvania Independent Enrollment Broker (PA IEB) program under Maximus operations. This position helps seniors and individuals with disabilities access Home and Community-Based Services (HCBS) through Medicaid waiver programs by providing clear information, eligibility screenings, and guidance to ensure individuals can remain independent in their homes and communities. Responsibilities and Impact: As a Customer Service Representative, you will: - Serve as the first point of contact for applicants, families, and providers via phone and email. - Provide accurate information about waiver programs and conduct eligibility screenings. - Schedule intake appointments and connect applicants to appropriate enrollment brokers. - Document applicant interactions and maintain detailed records using internal system. - Respond to inquiries and escalated complex issues when necessary. - Demonstrate confidentiality and sensitivity when addressing applicant needs. - Collaborate with supervisors and team members to continuously improve service delivery. - Meet established performance, accuracy, and attendance standards. These responsibilities are not exhaustive; additional tasks may be assigned. Minimum Qualifications: - High School diploma or GED equivalent. - Prior call center or customer service experience. - Proficiency in multitasking across multiple computer programs. - Strong verbal communication skills and professional phone etiquette. - Ability to learn client-approved scripts and apply them consistently. - Basic computer/software skills (email, video conferencing, documentation systems). - Reliable home workspace with privacy, stable high-speed internet, and a wired Ethernet connection. Standout Qualifications: - Experience in remote or hybrid customer service roles. - Background in healthcare or human services. - Knowledge of Medicaid or related healthcare programs. - Recent call center experience. - Familiarity with handling confidential information (HIPPA knowledge preferred). - Three or more years of customer service or human service experience. Physical Requirements - Ability to sit or stand for extended periods while using a computer and phone. - Frequent hand use for computer operations. - Clear communication via phone, video, and meetings. - Ability to lift items up to 25 pounds and move around the workspace. - Close vision for reading and computer work. - Maintain an ergonomic and safe home workspace. Pay Range: $15.75/hr. After successfully completing a contingency period of at least 120 days with our company, eligible employees will have access to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary period. In addition, employees receive paid time off for Pennsylvania state holidays from day one, provided they work their scheduled hours before and after the holiday. Note that successful completion of the contingency period does not guarantee employment or hire by any partner organization. Why join us? At 360 Management LLC, we know people are out greatest asset. You’ll be part of a team that values: - A supportive, collaborative work environment - Professional development and growth opportunities - Meaningful work that directly helps individuals and families access care and services - A mission-driven culture that prioritizes quality, teamwork, and impact. Equal Opportunity Employer Statement 360 Management LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application or hiring process, contact our Human Resource team at Human-Resource@360-mgt.com.

Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted. About 360 Management LLC: At 360 Management LLC, we believe in delivering excellence through innovation, dedication, and people-first values. With a strong commitment to supporting our clients’ missions, we specialize in providing administrative and operational solutions that make a measurable impact. We are a team driven by integrity, collaboration, and accountability. Our work in the healthcare and enrollment services industries reflects our passion for helping people access the resources they need. By joining 360 Management LLC, you become part of a community that values growth, professional development, and supporting employees in achieving their career goals. Our mission is simple: to create opportunities, enhance efficiency, and build trust with every client and employee relationship. If you’re looking to join a fast-growing, mission-driven company where your work makes a difference, 360 Management LLC is the place for you. Job Title: Bilingual Customer Service Representative Location: Remote (Must live in Pennsylvania) Department: Pennsylvania Independent Enrollment Broker Work Hours: 9:30 am – 6:00 pm, Monday-Friday Training: 8:30 am – 5:00 pm for 4 weeks About the Role: We are seeking a dedicated Bilingual Customer Service Representative to support the Pennsylvania Independent Enrollment Broker (IEB) program. In this vital role, you will help Pennsylvania residents access important waiver and enrollment services by providing clear information, compassionate guidance, and excellent bilingual customer support in English and Spanish. Your Impact: As a Customer Service Representative, you will: - Respond promptly to inbound calls and emails in both English and Spanish. - Provide accurate, unbiased information about Pennsylvania’s waiver programs. - Conduct eligibility screenings and guide callers to appropriate services. - Schedule and confirm intake appointments for applicants. - Document customer interactions and outcomes in MAXeb accurately and efficiently. - Maintain knowledge of program policies, procedures, and resource materials. - Treat all callers with professionalism, empathy, and cultural sensitivity. - Identify, document, and escalate urgent or complex cases. - Follow up on problematic or unresolved situations to ensure continuity of support. - Perform additional tasks or special assignments as requested by management. These responsibilities are not meant to be all-inclusive; additional tasks may be assigned. Minimum Qualifications: - High school diploma or equivalent (GED). - Proficiency in both Spanish and English (written and spoken). - Strong communication, organizational, and customer service skills. - Sensitivity to the needs of individuals with disabilities and diverse backgrounds. - Computer literacy including email, data entry, and call center software systems. - Ability to multitask under pressure in a high-volume environment. - Successful background clearance: criminal, child abuse, and Med Scan (no record for past seven years). - No current or prior affiliation with OLTL providers. Standout Qualifications: - Three years of customer service and/or human services experience. - Knowledge of Pennsylvania Home and Community-Based Services (HCBS) programs. - Familiarity with medical or assistive technology. - Experience de-escalating challenging interactions and problem-solving effectively. - Prior call center or enrollment experience. Physical Requirements: - Ability to sit or stand for extended periods while using a computer and phone. - Frequent hand and finger use for data entry and documentation. - Clear verbal and auditory communication for phone and video calls. - Ability to lift up to 25 lbs. for handling office or computer equipment. - Visual acuity sufficient for computer-based work. Why join us? At 360 Management LLC, we know people are out greatest asset. You’ll be part of a team that values: - A supportive, collaborative work environment - Professional development and growth opportunities - Meaningful work that directly helps individuals and families access care and services - A mission-driven culture that prioritizes quality, teamwork, and impact. Pay Range: $16.75/hr. After successfully completing a contingency period of at least 120 days with our company, eligible employees will have access to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary period. In addition, employees receive paid time off for Pennsylvania state holidays from day one, provided they work their scheduled hours before and after the holiday. Note that successful completion of the contingency period does not guarantee employment or hire by any partner organization. Equal Opportunity Employer Statement 360 Management LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application or hiring process, contact our Human Resource team at Human-Resource@360-mgt.com.

Embark on an Extraordinary Career Journey Step into a career that blends remote flexibility, world-class mentorship, and unlimited growth potential. We are actively seeking driven, high-performing individuals who thrive on building strong relationships and delivering exceptional client experiences. This opportunity is designed for ambitious professionals who want more than a job—those ready to grow, earn, and lead in a performance-driven, supportive environment. What Sets This Opportunity Apart - Incentive Trips: Travel with top leaders to breathtaking destinations including Cabo, Tulum, Las Vegas, and Cancun - Exclusive Rewards: Earn exciting prizes such as Jeep Wranglers, MacBook Pros, and premium Airbnb getaways - 100% Remote Freedom: Work from anywhere while maintaining true work–life balance - Continuous Development: Weekly training calls to sharpen skills, build confidence, and stay ahead Who Thrives Here - Professionals with strong communication skills, active listening abilities, and effective problem-solving - Individuals who adapt quickly and embrace continuous learning - Team players who also excel working independently - High achievers with a strong work ethic and a relentless drive to succeed How to Apply Submit your contact information along with an updated resume for consideration. Community Wellness Commitment: All interviews are conducted via Zoom video conferencing to ensure safety and convenience. Take the next step toward a flexible, rewarding career—apply today and begin your remote journey to success. Version 2: Remote Opportunity with Unlimited Growth Are you ready to elevate your career while enjoying the freedom to work from anywhere? This remote opportunity offers flexibility, mentorship, and high-performance rewards for individuals who are motivated, coachable, and committed to excellence. We are looking for overachievers who value personal growth, professional development, and meaningful success. Why This Role Stands Out - Travel Incentives: Qualify for unforgettable trips to Cabo, Tulum, Las Vegas, and Cancun - Performance Rewards: Compete for top-tier prizes including Jeep Wranglers, MacBook Pros, and luxury Airbnb stays - Remote Lifestyle: Work from wherever you are most productive - Weekly Coaching & Training: Learn directly from top leaders through ongoing development sessions Ideal Candidate Profile - Clear and confident communicator with strong listening skills - Adaptable, eager to learn, and comfortable in a fast-paced environment - Capable of working independently while contributing to team success - Goal-oriented with a proven drive to achieve results Next Steps To be considered, please submit your updated resume and contact details. For safety and convenience, all interviews are conducted via Zoom video conferencing. If you’re ready to build a career that rewards performance, supports growth, and offers true flexibility—this is your moment. Apply today.