1 Alpha Consulting

Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted. About 1 Alpha Consulting LLC: At 1 Alpha Consulting LLC, we deliver excellence across a broad range of consulting, staffing, and operation projects – including technology, engineering, administrative support, management consulting, and enrollment services. As a veteran-owned, mission-driven team, we partner with government, nonprofit, and commercial organizations to provide solutions that make a tangible difference in communities through Pennsylvania and beyond. Our services span staff augmentation, project management, IT consulting, process improvement, outreach opportunities, and business analytics, reflecting our commitment to integrity and measurable results. Every project is guided by our core values; reliability, collaboration, and a passion for enabling clients and communities to succeed. When you join 1 Alpha Consulting LLC, you become part of a supportive team that values growth, professional development, and meaningful work in fields as diverse as public programs, business operations, and technical innovation. We believe opportunity and impact go hand-in-hand- and we help build both for our clients, employees, and communities. Job Title: Customer Service Representative Location: Remote (Must live in Pennsylvania) Department: Pennsylvania Enrollment Assistance Program Work Hours: 9:30 am – 6:00 pm, Monday-Friday Training: 8:30 am – 5:00 pm for 2 weeks About the Role: The Customer Service Representative supports the Pennsylvania Independent Enrollment Broker (PA IEB) program under Maximus operations. This position helps seniors and individuals with disabilities access Home and Community-Based Services (HCBS) through Medicaid waiver programs by providing clear information, eligibility screenings, and guidance to ensure individuals can remain independent in their homes and communities. Responsibilities and Impact: As a Customer Service Representative, you will: - Serve as the first point of contact for applicants, families, and providers via phone and email. - Provide accurate information about waiver programs and conduct eligibility screenings. - Schedule intake appointments and connect applicants to appropriate enrollment brokers. - Document applicant interactions and maintain detailed records using internal system. - Respond to inquiries and escalated complex issues when necessary. - Demonstrate confidentiality and sensitivity when addressing applicant needs. - Collaborate with supervisors and team members to continuously improve service delivery. - Meet established performance, accuracy, and attendance standards. These responsibilities are not exhaustive; additional tasks may be assigned. Minimum Qualifications: - High School diploma or GED equivalent. - Prior call center or customer service experience. - Proficiency in multitasking across multiple computer programs. - Strong verbal communication skills and professional phone etiquette. - Ability to learn client-approved scripts and apply them consistently. - Basic computer/software skills (email, video conferencing, documentation systems). - Reliable home workspace with privacy, stable high-speed internet, and a wired Ethernet connection. Standout Qualifications: - Experience in remote or hybrid customer service roles. - Background in healthcare or human services. - Knowledge of Medicaid or related healthcare programs. - Recent call center experience. - Familiarity with handling confidential information (HIPPA knowledge preferred). - Three or more years of customer service or human service experience. Physical Requirements - Ability to sit or stand for extended periods while using a computer and phone. - Frequent hand use for computer operations. - Clear communication via phone, video, and meetings. - Ability to lift items up to 25 pounds and move around the workspace. - Close vision for reading and computer work. - Maintain an ergonomic and safe home workspace. Pay Range: $16.75/hr. After successfully completing a contingency period of at least 120 days with our company, eligible employees will have access to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary period. In addition, employees receive paid time off for Pennsylvania state holidays from day one, provided they work their scheduled hours before and after the holiday. Note that successful completion of the contingency period does not guarantee employment or hire by any partner organization. Why join us? At 1 Alpha Consulting LLC, we know people are our greatest asset. You’ll be part of a team that values: - A supportive, collaborative work environment. - Professional development and growth opportunities - Meaningful work that drives positive results for organizations, clients, and communities in fields ranging from technology and management consulting to outreach, engineering, and operations. - A mission-driven culture built on service, trust, innovation, and measurable impact- regardless of the type of project or client. Equal Opportunity Employer Statement: 1 Alpha Consulting is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application process or hiring process, contact our Human Resource team at Human-Resource@1alphaconsulting.com.

Only Applicants — Not for Staffing Agencies or Recruiter Submissions We highly recommend you read all of the following: Title: Bilingual Customer Service Representative Enrollment Specialist (CSR 1-Call Center) Remote Division: Eastern Region, Health Services Department: Pennsylvania Enrollment Assistance Program JOB SUMMARY: The Customer Service Representative (CSR) plays a vital role in supporting Maximus operations under the Pennsylvania Enrollment Assistance Program (PA EAP) which assists individuals in selecting and enrolling in a Medicaid Managed Care Organization (MCO) and provides education and resources on other benefits and assistance. This position is fully remote, requiring a reliable internet connection, a private workspace, and a commitment to structured training. The CSR will handle about 50 calls a day, providing support and resources to callers and documenting information. The CSRs must go through 4 weeks of training in an online classroom environment with cameras on, fully participating in the materials. HIGHLY IMPORTANT! Job Requirements: - Must have high school diploma/GED - Must have private work space away from others at all times - Must have good attendance and work all scheduled hours and follow time/call off procedures every time - Must have high speed internet (Minimum 25 Mbps download speed for single user or 35 Mbps for shared, and minimum 5 Mbps upload) - Fluent in English and Spanish - Must live in Pennsylvania - Undergo a background check, Medi Scan, and E-Verify Job Responsibilities: - Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. - Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. - Follow standard operating procedures to ensure consistency and accuracy. - Address customers' inquiries and resolve problems to ensure that appropriate changes are made. - Refer unresolved customer grievances to designated departments for further investigation. - Communicate with the supervisor regarding any potential needs or concerns. - Assist the Call Center Supervisors and QA/Training Department on an as-needed basis. - Perform data entry accurately. - Perform other duties as assigned by management. - Educates MA Consumers by providing information regarding physical and behavioral health services and service providers under the Health Choices Program to assist with voluntary choice and plan transfers. Maintains system and program knowledge of the EAP and Health Choices Program by referencing the Maximus knowledge base system. - Must speak fluently in English and Spanish All technological needs will be provided by the company. After successfully completing a probationary period of 180 days, we have an excellent benefits package, full insurance, and benefits on the first of the month following the end of the probation period. We also have a bonus structure for all employees SKILLS AND EXPERIENCE - Minimum high school diploma or GED - Previous experience in a Call Center and/or Customer Service role - Computer experience working with multiple screens and apps - Data Entry - Clear verbal communication and phone skills - Ability to learn and comprehend new information - Ability to read and adhere to a client-approved script - ability to perform comfortably in a fast-paced, goal-oriented work environment - Comprehension of basic computer and software skills (E.g. Successfully joining a zoom call, typing on a keyboard, using email) EDUCATION LEVEL High school graduate or equivalency certificate (GED) WORK SHIFT Day JOB TYPE Full-Time HOURS PER WEEK 40.00 PAY: $17.50/hr REMOTE WORKING REQUIREMENTS - Private Workspace - Door for Privacy, Proper Desk, and Chair - Wired connection to router via ethernet cable - Conduct and provide print screen of internet speed test results as requested - Ability to connect work computer to internet via Category 5 ethernet cable - Cannot have sole responsibility of dependent care during work hours - Willingness and capability to engage in two-way virtual training & communication - Trainees will be expected to actively engage in training and be visible on camera for the entire length of training Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. - Sitting/Standing: Ability to sit or stand for extended periods while using a computer and telephone. - Handling: Frequent use of hands and fingers to operate computer systems and office equipment. - Communication: Clear speaking and adequate hearing required for effective communication via phone, video conferencing, and in-person. - Mobility: Ability to walk short distances and move about the workspace as needed. - Lifting: Ability to lift, carry, push, or pull objects weighing up to 25 pounds - Vision: Close vision required for reading documents and working on a computer screen. - Work Environment: Must maintain a safe, ergonomic workspace at home or in the office with appropriate lighting, ventilation, and moderate noise levels. 1 Alpha Consulting LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other characteristic protected by applicable law. If you need assistance or an accommodation due to a disability, please contact Human Resources at Human-Resource@1alphaconsulting.com.

Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted. About 360 Management LLC: At 360 Management LLC, we believe in delivering excellence through innovation, dedication, and people-first values. With a strong commitment to supporting our clients’ missions, we specialize in providing administrative and operational solutions that make a measurable impact. We are a team driven by integrity, collaboration, and accountability. Our work in the healthcare and enrollment services industries reflects our passion for helping people access the resources they need. By joining 360 Management LLC, you become part of a community that values growth, professional development, and supporting employees in achieving their career goals. Our mission is simple: to create opportunities, enhance efficiency, and build trust with every client and employee relationship. If you’re looking to join a fast-growing, mission-driven company where your work makes a difference, 360 Management LLC is the place for you. Employment at 360 Management LLC is limited to individuals who are U.S. citizens or who are otherwise fully authorized to work in the United States without the need for current or future employment sponsorship. All applicants must be at least 18 years of age at the time of hire. Job Title: Customer Service Representative Location: Remote (Must live in Pennsylvania) Department: Pennsylvania Independent Enrollment Broker Work Hours: 9:30 am – 6:00 pm, Monday-Friday Training: 8:30 am – 5:00 pm for 2 weeks About the Role: The Customer Service Representative supports the Pennsylvania Independent Enrollment Broker (PA IEB) program under Maximus operations. This position helps seniors and individuals with disabilities access Home and Community-Based Services (HCBS) through Medicaid waiver programs by providing clear information, eligibility screenings, and guidance to ensure individuals can remain independent in their homes and communities. Responsibilities and Impact: As a Customer Service Representative, you will: - Serve as the first point of contact for applicants, families, and providers via phone and email. - Provide accurate information about waiver programs and conduct eligibility screenings. - Schedule intake appointments and connect applicants to appropriate enrollment brokers. - Document applicant interactions and maintain detailed records using internal system. - Respond to inquiries and escalated complex issues when necessary. - Demonstrate confidentiality and sensitivity when addressing applicant needs. - Collaborate with supervisors and team members to continuously improve service delivery. - Meet established performance, accuracy, and attendance standards. These responsibilities are not exhaustive; additional tasks may be assigned. Minimum Qualifications: - High School diploma or GED equivalent. - Prior call center or customer service experience. - Proficiency in multitasking across multiple computer programs. - Strong verbal communication skills and professional phone etiquette. - Ability to learn client-approved scripts and apply them consistently. - Basic computer/software skills (email, video conferencing, documentation systems). - Reliable home workspace with privacy, stable high-speed internet, and a wired Ethernet connection. Standout Qualifications: - Experience in remote or hybrid customer service roles. - Background in healthcare or human services. - Knowledge of Medicaid or related healthcare programs. - Recent call center experience. - Familiarity with handling confidential information (HIPPA knowledge preferred). - Three or more years of customer service or human service experience. Physical Requirements - Ability to sit or stand for extended periods while using a computer and phone. - Frequent hand use for computer operations. - Clear communication via phone, video, and meetings. - Ability to lift items up to 25 pounds and move around the workspace. - Close vision for reading and computer work. - Maintain an ergonomic and safe home workspace. Pay Range: $15.75/hr. After successfully completing a contingency period of at least 120 days with our company, eligible employees will have access to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary period. In addition, employees receive paid time off for Pennsylvania state holidays from day one, provided they work their scheduled hours before and after the holiday. Note that successful completion of the contingency period does not guarantee employment or hire by any partner organization. Why join us? At 360 Management LLC, we know people are out greatest asset. You’ll be part of a team that values: - A supportive, collaborative work environment - Professional development and growth opportunities - Meaningful work that directly helps individuals and families access care and services - A mission-driven culture that prioritizes quality, teamwork, and impact. Equal Opportunity Employer Statement 360 Management LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application or hiring process, contact our Human Resource team at Human-Resource@360-mgt.com.

Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted. About 360 Management LLC: At 360 Management LLC, we believe in delivering excellence through innovation, dedication, and people-first values. With a strong commitment to supporting our clients’ missions, we specialize in providing administrative and operational solutions that make a measurable impact. We are a team driven by integrity, collaboration, and accountability. Our work in the healthcare and enrollment services industries reflects our passion for helping people access the resources they need. By joining 360 Management LLC, you become part of a community that values growth, professional development, and supporting employees in achieving their career goals. Our mission is simple: to create opportunities, enhance efficiency, and build trust with every client and employee relationship. If you’re looking to join a fast-growing, mission-driven company where your work makes a difference, 360 Management LLC is the place for you. Job Title: Bilingual Customer Service Representative Location: Remote (Must live in Pennsylvania) Department: Pennsylvania Independent Enrollment Broker Work Hours: 9:30 am – 6:00 pm, Monday-Friday Training: 8:30 am – 5:00 pm for 4 weeks About the Role: We are seeking a dedicated Bilingual Customer Service Representative to support the Pennsylvania Independent Enrollment Broker (IEB) program. In this vital role, you will help Pennsylvania residents access important waiver and enrollment services by providing clear information, compassionate guidance, and excellent bilingual customer support in English and Spanish. Your Impact: As a Customer Service Representative, you will: - Respond promptly to inbound calls and emails in both English and Spanish. - Provide accurate, unbiased information about Pennsylvania’s waiver programs. - Conduct eligibility screenings and guide callers to appropriate services. - Schedule and confirm intake appointments for applicants. - Document customer interactions and outcomes in MAXeb accurately and efficiently. - Maintain knowledge of program policies, procedures, and resource materials. - Treat all callers with professionalism, empathy, and cultural sensitivity. - Identify, document, and escalate urgent or complex cases. - Follow up on problematic or unresolved situations to ensure continuity of support. - Perform additional tasks or special assignments as requested by management. These responsibilities are not meant to be all-inclusive; additional tasks may be assigned. Minimum Qualifications: - High school diploma or equivalent (GED). - Proficiency in both Spanish and English (written and spoken). - Strong communication, organizational, and customer service skills. - Sensitivity to the needs of individuals with disabilities and diverse backgrounds. - Computer literacy including email, data entry, and call center software systems. - Ability to multitask under pressure in a high-volume environment. - Successful background clearance: criminal, child abuse, and Med Scan (no record for past seven years). - No current or prior affiliation with OLTL providers. Standout Qualifications: - Three years of customer service and/or human services experience. - Knowledge of Pennsylvania Home and Community-Based Services (HCBS) programs. - Familiarity with medical or assistive technology. - Experience de-escalating challenging interactions and problem-solving effectively. - Prior call center or enrollment experience. Physical Requirements: - Ability to sit or stand for extended periods while using a computer and phone. - Frequent hand and finger use for data entry and documentation. - Clear verbal and auditory communication for phone and video calls. - Ability to lift up to 25 lbs. for handling office or computer equipment. - Visual acuity sufficient for computer-based work. Why join us? At 360 Management LLC, we know people are out greatest asset. You’ll be part of a team that values: - A supportive, collaborative work environment - Professional development and growth opportunities - Meaningful work that directly helps individuals and families access care and services - A mission-driven culture that prioritizes quality, teamwork, and impact. Pay Range: $16.75/hr. After successfully completing a contingency period of at least 120 days with our company, eligible employees will have access to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary period. In addition, employees receive paid time off for Pennsylvania state holidays from day one, provided they work their scheduled hours before and after the holiday. Note that successful completion of the contingency period does not guarantee employment or hire by any partner organization. Equal Opportunity Employer Statement 360 Management LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application or hiring process, contact our Human Resource team at Human-Resource@360-mgt.com.