• Own and evolve Upwork’s social media strategy • Define how social drives discovery, relevance, and credibility • Lead, coach, and develop an established team of social media managers • Establish clear goals, performance expectations, and development plans • Build a test-and-learn culture • Ensure social content is creatively strong and performance-minded • Partner closely with Brand, Content, Communications, SEO, Influencer Marketing, and Paid Media teams

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html. Job Details General Summary: The Business Systems role leads the ownership, optimization, and enhancement of DGMN’s Customer Relationship Management (CRM) and Order Management System (OMS) ecosystem, ensuring it effectively supports revenue growth, operational efficiency, and high‑quality data throughout the end‑to‑end commercial lifecycle. Acting as a strategic partner to cross‑functional stakeholders, the role translates business strategy and revenue workflows into scalable, well‑governed CRM and OMS solutions. Through strong system ownership, actionable insights, and enablement, this position solves complex business challenges and enables informed, data‑driven decision‑making across the organization. Duties & Responsibilities: - Define, own, and execute the CRM/OMS roadmap aligned to DGMN’s strategy and operational needs, with a focus on scalability, automation, continuous improvement, and platform modernization. (20%) - Serve as the accountable business and systems lead for DGMN’s revenue operations, partnering closely with cross‑functional stakeholders to translate business objectives into effective, technology‑enabled solutions. (20%) - Own the overall technical health, performance, and reliability of the CRM/OMS revenue technology stack, ensuring systems operate effectively and managing system configuring, administration, and optimization to deliver business outcomes. (20%) - Lead the migration, implementation and rollout of a future‑state CRM and/or OMS platform, driving business requirements, system configuration, data migration, integration readiness, and change management. (20%) - Evaluate, recommend, and lead the implementation of new CRM/OMS capabilities, integrations and supporting technologies to enable end‑to‑end revenue workflows and operational efficiency. (10%) - Develop enablement materials, training programs, and communications to support users through system changes, drive adoption, reinforce best practices, and socialize key learnings across the organization. (5%) - Design and deliver reporting and dashboards that provide actionable insights into key business performance metrics. (5%) Qualifications Knowledge, Skills, & Abilities: - Deep knowledge of CRM platforms and order management systems (OMS), including experience owning, evolving, or transitioning customer and revenue systems in a scaled business environment; Salesforce experience and/or certification is valued but not required. - Strong comfort with database architecture and data model design, including the ability to understand, evaluate, and influence how customer, order, and revenue data is structured across CRM, OMS, and integrated systems. Experience partnering with technical teams to ensure data models support scalable workflows, reporting accuracy, system performance, and long-term platform evolution, while maintaining data integrity and governance standards. - Strong understanding of Retail Media Networks (RMN), revenue operations, and commercial workflows, including sales lifecycle management, advertising products, campaign execution, billing, and post‑sale support. - Demonstrated ability to operate with strong business acumen, including the ability to understand commercial objectives, apply context, and design systems that effectively support revenue growth and operational efficiency. - Proven expertise leading complex, cross‑functional initiatives that span business, operations, and technology teams, with clear accountability for outcomes and delivery. - Exceptional project management and organizational skills, with the ability to manage multiple concurrent initiatives in a fast‑moving, highly dynamic environment. - Highly detail‑oriented, self‑directed, and clear communicator, with strong critical‑thinking and problem‑solving capabilities. - Ability to analyze data, reporting, and system outputs and translate them into insights, recommendations, and actions that drive measurable business results. Work Experience &/or Education: - Bachelor’s degree required; advanced degree in business, information systems, engineering, or a related field is a plus. - 6+ years of relevant experience owning or supporting CRM, OMS, or revenue technology platforms in a business-critical environment, with demonstrated accountability for outcomes. - Experience working within or supporting a Retail Media Network (RMN), digital media organization, ad tech ecosystem, or revenue operations function strongly preferred. - Proven background partnering with sales, marketing, finance, operations, and technology teams to support end-to-end commercial workflows, from pre-sale through post-sale execution and reporting. - Hands-on experience leading system evolution, optimization, or platform transitions (e.g., CRM migrations, OMS implementation or replacement) in a growing or transforming organization. - Strong CRM and OMS platform experience; Salesforce experience and/or certification is a plus. This is a full-time remote position with a salary range of $110K-$130K annually.

Fully Remote - Work from anywhere 🌍 Flexible hours - Choose your own schedule ⏰ No Base Salary - Uncapped commission means unlimited earning potential! 💸 We're looking for the best managers the USA has to offer! If you like the idea of taking control of your earnings, keep reading... About us: Grail Talent is an Influencer Management Agency that connects our diverse and carefully curated roster of content creators with digital marketing opportunities, working with brands and record labels to advertise products and music on social media through influencer promotion and performance marketing. We work with some of the biggest players in Music and New Media, including Sony Music Entertainment and Amazon Prime Video, to help promote the next viral sensation or hit show. In doing so, we are shaping the future of how digital marketing budgets are spent; delivering dynamic and creative promotional campaigns across a variety of social media channels such as TikTok and Instagram, and measuring their impact with detailed analytics. Job Summary: As an Creator Talent Manager, you will be responsible for managing the careers of our creators, helping them grow their audience and monetise their content. Using our in-house software and your own expertise, you will also be responsible for negotiating deals with brands/record labels and developing content strategies for our clients. What You’ll Do: - Manage & Scale Creators: Oversee influencer portfolios and help talent grow their platform presence while securing brand deals. - Talent Acquisition: Scout and sign new creators, focusing on emerging and established influencers. - Foster Brand Relationships: Build and nurture strong partnerships with brands and agencies to book top talent for campaigns. - Strategic Growth: Collaborate with internal teams to shape the overall strategy and expand Grail’s talent roster. - Autonomous & Flexible Work: Thrive in a dynamic, fast-paced environment while having the flexibility to work independently and remotely. About you: - Already very familiar with large social media platforms such as TikTok and Instagram - Excellent communication and negotiation skills - Ready to hustle to get the job done - Ability to work autonomously and drive your own agenda Bonus: Experience with talent management, social media influencers, sales or marketing agencies! Why Join Grail Talent? - Unlimited Earning Potential: Your income directly reflects your performance, with uncapped commission earnings. - Work with Global Brands: Collaborate with top brands like Amazon, Gucci, and Sony Music to execute major influencer marketing campaigns. - Career Growth: Join a growing company with the opportunity to lead and shape the influencer management team. - Flexible Work Environment: Enjoy flexibility with remote work options and the ability to manage your own schedule. - Creative & Collaborative Culture: Work with a dynamic, passionate team that values innovation and creativity. Ready to Make an Impact? If you’re excited about shaping the careers of Instagram influencers and want to help lead the future of influencer marketing, we’d love to hear from you! Please submit your resume along with a cover letter detailing your experience and qualifications. #LI-HJ1

Fully Remote - Work from anywhere 🌍 Flexible hours - Choose your own schedule ⏰ No Base Salary - Uncapped commission means unlimited earning potential! 💸 We're looking for the best managers the UK has to offer! If you like the idea of taking control of your earnings, keep reading... About us: Grail Talent is an Influencer Management Agency that connects our diverse and carefully curated roster of content creators with digital marketing opportunities, working with brands and record labels to advertise products and music on social media through influencer promotion and performance marketing. We work with some of the biggest players in Music and New Media, including Sony Music Entertainment and Amazon Prime Video, to help promote the next viral sensation or hit show. In doing so, we are shaping the future of how digital marketing budgets are spent; delivering dynamic and creative promotional campaigns across a variety of social media channels such as TikTok and Instagram, and measuring their impact with detailed analytics. Job Summary: As an Creator Talent Manager, you will be responsible for managing the careers of our creators, helping them grow their audience and monetise their content. Using our in-house software and your own expertise, you will also be responsible for negotiating deals with brands/record labels and developing content strategies for our clients. What You’ll Do: - Manage & Scale Creators: Oversee influencer portfolios and help talent grow their platform presence while securing brand deals. - Talent Acquisition: Scout and sign new creators, focusing on emerging and established influencers. - Foster Brand Relationships: Build and nurture strong partnerships with brands and agencies to book top talent for campaigns. - Strategic Growth: Collaborate with internal teams to shape the overall strategy and expand Grail’s talent roster. - Autonomous & Flexible Work: Thrive in a dynamic, fast-paced environment while having the flexibility to work independently and remotely. About you: - Already very familiar with large social media platforms such as TikTok and Instagram - Excellent communication and negotiation skills - Ready to hustle to get the job done - Ability to work autonomously and drive your own agenda Bonus: Experience with talent management, social media influencers, sales or marketing agencies! Why Join Grail Talent? - Unlimited Earning Potential: Your income directly reflects your performance, with uncapped commission earnings. - Work with Global Brands: Collaborate with top brands like Amazon, Gucci, and Sony Music to execute major influencer marketing campaigns. - Career Growth: Join a growing company with the opportunity to lead and shape the influencer management team. - Flexible Work Environment: Enjoy flexibility with remote work options and the ability to manage your own schedule. - Creative & Collaborative Culture: Work with a dynamic, passionate team that values innovation and creativity. Ready to Make an Impact? If you’re excited about shaping the careers of Instagram influencers and want to help lead the future of influencer marketing, we’d love to hear from you! Please submit your resume along with a cover letter detailing your experience and qualifications. #LI-HJ1