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Infopro Learning, Inc logo
Infopro Learning, Inc

We unlock potential with award-winning workforce transformation solutions.

Client Success Director – Learning Strategy, Experience Design

Product DesignerProduct DesignerOtherRemoteLeadTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

New Jersey

Posted

169 days ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Client Success Director – Learning Strategy, Experience Design

Infopro Learning, Inc

• Serve as the primary point of contact, ensuring an exceptional and seamless client experience • Build trusted, long-term relationships with senior learning, HR, and business stakeholders • Lead Quarterly and Yearly Business Reviews grounded in data, insights, and learning impact • Translate client business needs into learning strategies, experience architectures, and solution recommendations • Participate in early-stage solutioning sessions, scoping conversations, and design workshops • Evaluate learning programs and recommend enhancements across modalities (eLearning, ILT/VILT, blended learning, performance support, platforms, AI-enabled learning) • Collaborate closely with design and delivery teams to ensure solutions align with client expectations and industry best practices • Drive expansion through consultative upselling, cross-selling, and proactive account planning • Oversee service delivery and governance, ensuring SLAs, quality benchmarks, and risk mitigation plans are consistently met • Negotiate service agreements and oversee reporting, analytics, and performance tracking

Job Requirements

  • 10+ years of combined experience across Learning and Development, Learning Experience Design/Instructional Design, and Account or Program Management
  • Demonstrated ability to advise and influence clients on learning strategy, experience design, and solution approaches
  • Proven success growing enterprise accounts through strategic planning and consultative engagement
  • Strong relationship-building, communication, and executive presence skills
  • Ability to interpret data and performance insights to steer client recommendations
  • Experience collaborating with cross-functional teams across design, delivery, operations, and analytics
  • Bachelor’s degree required

Benefits

  • client-centered learning practitioner
  • hands-on Learning Experience Design expertise
  • exceptional service to enterprise clients
  • opportunity to deepen and expand partnerships
  • strategic client-facing role

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