• Immerse yourself in client workflows to understand how public health staff actually do their work, with particular depth in environmental health programs • Identify pain points, inefficiencies, and opportunities that clients may not have articulated • Synthesize input from multiple stakeholders into coherent solution recommendations • Translate complex public health processes into clear user stories and acceptance criteria • Lead discovery sessions and workshops with health department staff • Serve as the voice of the client within our technical teams • Develop process flows, documentation, and visual aids that communicate the "why" behind solutions • Challenge assumptions and push back when proposed solutions don't fit client realities

• Design and maintain monthly and quarterly reports on project performance, timelines, and resource utilization • Develop and optimize dashboards in Jira and other BI tools to visualize key metrics • Support executive-level reporting with clear summaries and visualizations • Analyze historical data to forecast go-live date shifts, resource availability, and workload distribution • Collaborate with PMs to refine project planning models using real-time data • Ensure data integrity across Jira and related systems through regular audits and reconciliation • Maintain and improve data pipelines for tracking QA/UAT results, implementation workflows, and project milestones • Monitor and report on project health indicators including status trends, risk flags, and milestone adherence • Provide ad hoc analysis to support decision-making across implementation and scalability initiatives

About Us At Total Life, we believe that the later chapters of life should be defined by growth, purpose, and emotional resilience. We are on a mission to revolutionize healthier aging by combating the silent epidemic of mental health issues and anxiety among the elderly. Our work is driven by a deep-seated commitment to making quality, affordable emotional support services easily accessible to a demographic that is too often overlooked in the digital health revolution. We are a behavioral health company solely dedicated to the 65+ population. Our values are rooted in empathy, evidence-based care, and accessibility. We don't just provide therapy; we empower seniors to redefine their identity, navigate complex health changes, and maintain a high quality of life. When you join Total Life, you aren't just joining a platform—you are joining a movement to ensure that every senior has a partner in their mental health and wellness journey. Position Summary The RCM Manager is a leadership role responsible for overseeing all aspects of the revenue cycle across our clinical specialties. Your mission is to ensure accurate charge capture, compliant billing, timely collections, and optimized reimbursement to support the scalability of our mission. This role provides hands-on leadership for billing, coding, and accounts receivable (A/R) functions while partnering closely with clinical, operational, and financial leaders to drive organizational performance. Core Responsibilities Revenue Cycle Oversight - Manage end-to-end revenue cycle operations, including charge capture, coding, billing, claims submission, payment posting, denials management, and collections. - Perform accurate charge entry, claim submission, and payment posting to ensure timely revenue capture. - Ensure timely and accurate billing for professional and technical services across all supported specialties. - Monitor and improve key revenue cycle metrics, including days in A/R, denial rates, clean claim rates, and net collection percentage. Leadership & Team Management - Lead, coach, and develop staff, including setting performance expectations and conducting regular reviews. - Establish workflows, standard operating procedures, and internal controls to ensure consistency and accountability. - Serve as the primary escalation point for complex billing, coding, and payer-related issues. Compliance & Coding Integrity - Ensure compliance with federal, state, and payer-specific regulations, including CMS guidelines and specialty-specific billing rules. - Partner with coding resources to ensure appropriate use of CPT, ICD-10, HCPCS, and modifiers across all specialties. - Coordinate internal and external audits and implement corrective action plans as needed. Financial Analysis & Collaboration - Prepare and present regular revenue cycle performance reports to executive leadership. - Identify revenue leakage, underpayments, and process gaps, and recommend corrective strategies. - Work closely with clinical leadership and operations to improve charge accuracy, documentation, and provider education. - Support system implementations, upgrades, and optimization efforts related to EHR, practice management, or billing platforms.

About Us At Total Life, we believe that the later chapters of life should be defined by growth, purpose, and emotional resilience. We are on a mission to revolutionize healthier aging by combating the silent epidemic of mental health issues and anxiety among the elderly. Our work is driven by a deep-seated commitment to making quality, affordable emotional support services easily accessible to a demographic that is too often overlooked in the digital health revolution. We are a behavioral health company solely dedicated to the 65+ population. Our values are rooted in empathy, evidence-based care, and accessibility. We don't just provide therapy; we empower seniors to redefine their identity, navigate complex health changes, and maintain a high quality of life. When you join Total Life, you aren't just joining a platform—you are joining a movement to ensure that every senior has a partner in their mental health and wellness journey. Position Summary The RCM Specialist is a mid-level role responsible for the tactical execution and oversight of the patient financial lifecycle. You will ensure that our mission remains sustainable by managing the end-to-end billing process. This role requires a deep understanding of the U.S. healthcare industry, specifically regarding Medicare and commercial payers, to ensure our senior clients receive seamless access to care without financial friction. Core Responsibilities - Perform accurate charge entry, claim submission, and payment posting to ensure timely revenue capture. - Manage insurance eligibility verification and authorizations, specifically navigating the complexities of Medicare and supplemental plans. - Identify, investigate, and resolve claim rejections and underpayments by filing effective appeals with U.S. insurance carriers. - Monitor accounts receivable (A/R) aging reports, identify payment trends, and resolve outstanding balances. - Handle billing inquiries from seniors and their families with empathy, providing clarity on account balances and payment plans. - Maintain strict adherence to HIPAA, CMS billing requirements, and state/federal healthcare regulations. - Generate and analyze reports on collections and denial rates to identify "revenue leaks" and suggest process improvements. - Collaborate with clinical and operations teams to ensure sessions are documented correctly for billing