Salary Range: $35,000 - $45,000 Job Posting End Date: April 2nd 2026 We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? - Acting with Integrity - Communicating Effectively - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? • Effective communication skills, including the ability to interact with customers, providers, and internal stakeholders, including strong telephone communication skills. • Strong organizational skills with attention to detail and accuracy. • Proficient with Microsoft Office Suite, and ability to quickly learn internal systems and databases. • Ability to prioritize multiple tasks, and resolve routine issues under general supervision. Education & Experience Required - High School Diploma or Equivalent - 1+ years of administrative, operations support or experience. Or an equivalent combination of education and experience Education & Experience Preferred - Experience in healthcare, insurance, or claims processing environment. Principal Duties & Responsibilities • Maintain accurate departmental and case records; set up incoming request to support teamspecific functions. • Review files for accuracy, initiate follow-up communications to obtain outstanding documentation, and forward completed files for further processing. • Input case documentation into internal systems, performing verification checks for accuracy, consistency, and completeness. • Performs general clerical and office support tasks, such as document reproduction, preparation, organizing, and archiving. • Compile data, maintain related files and provide administrative support to the assigned team/department. • Complete searches and process undeliverable mail, including uploading and tracking relevant documentation. • Handles standard inquiries, resolve issues, and provide follow-up to ensure completion. • Process and reconcile expenses, prepare reports, identify discrepancies, and maintain various databases, if applicable. • Develop and maintain a strong working knowledge of departmental systems, administrative procedures, vendor requirements, and workflow protocols. • Performs other related duties as required. Total Rewards The salary range for this job is $35,000 to $45,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: - Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, - Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and - Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health. Position Summary: The Analyst, Finance Operations position is a hands-on position responsible for managing the day-to-day operations and activities of the finance team. The Analyst, Pharmacy Financial Operations should be highly motivated, have a positive team attitude, and support the overall organization. Position Responsibilities: - Review, analyze, and reconcile pharmacy claims and payments data. - Configure vendors for payment processing in our financial system. - Verify and ensure that all vendors possess all required credentials. - Ensure accurate and timely processing of pharmacy, member, and provider payments and remittances. - Collaborate with pharmacy network partners to resolve payment-related inquiries. - Investigate and resolve payment discrepancies and variances. - Develop and maintain strong relationships with pharmacies, providers, and reconciliation companies. - Prepare and distribute paper or electronic (835) remittances and reports. - Manage the reissuance of checks for voided or reprocessed payments. - Monitor and report on key performance indicators related to payment accuracy and timeliness. - Ensure compliance with state regulations by submitting unclaimed funds to the state. - Participate in the development and implementation of financial policies and procedures. - Assist in financial audits and provide documentation as needed. - Stay up to date with industry standards and compliance requirements. - Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance. - Write SQL queries to retrieve specific Pharmacy files from the data warehouse as needed. - Respond to internal and external inquiries regarding payment data, providing clear and actionable insights. - Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance. Minimum Qualifications: - Bachelor’s degree in accounting, Finance, Data Science, or a related field (or equivalent relevant work experience). - 2+ years of experience in PBM with exposure to claims, payments, and remittances. - Strong SQL proficiency is required, including ability to write queries and perform data validation. - High proficiency in Microsoft Excel, including advanced functions, pivot tables, lookups, and data accuracy checks. - Python knowledge is a plus but not required for this role. - Strong analytical and problem-solving skills. - Exceptional attention to detail, especially in data checks, reconciliations, and validation steps. - Excellent communication and interpersonal skills. - Ability to work independently and collaboratively in cross‑functional teams. - Knowledge of healthcare compliance regulations is a plus. Nice to have: Experience with Sage software for managing payment processes and financial reconciliations. Salary Range $70,000—$75,000 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy.

JOB SUMMARY The Senior Director manages the day-to-day professional and facility medical claims on and off shore operations, including the medical claims intake, processing, quality assurance, revenue recovery, and provider/member call center activities in accordance with established plans, standard operating procedures, and legal and regulatory requirements. Reports to Vice President, Financial Risk Management, VBC, and assists in developing, implementing, and monitoring of the professional and facility medical claims operational plans, goals, and objectives. The Senior Director makes all daily operating decisions of the claims operations according to established plans, policies, and standard operating procedures. Refers issues that could severely impact the organization reputation or financial conditions to the Vice President, Financial Risk Management, VBC. Recommends future plans, programs, and changes to the Vice President. Establishes policies for department heads so that decisions on specific daily operational issues can be resolved in an effective manner. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. - Optimizes the CVBC professional and facility claims operations financial and human resources by administering all day-to­ day professional and facility medical claims operations in a quality and cost conscious manner ensuring that decisions are sound, fair, and consistent with the goals of the organization and in compliance with various national and local statues. - Helps ensure the achievement of goals by continuously monitoring the professional and facility medical claims operations performance against established development, financial and staffing plans - Establishes and maintains effective working relationships with all CVBC departments, clients, and partnerships ensuring that their needs and concerns are addressed promptly and effectively - Ensures the effective management of the professional and facility medical claim operations resources by assisting in the recruiting and retaining highly qualified individuals, establishing and monitoring management development plans and programs for department heads, and communicating expectations on a regular basis. Provides goal-oriented direction to CVBC executive and senior leadership; assists with problem solving as needs arise, and notifies individuals promptly when adjustments or problems are perceived - Ensures that the highest possible quality of care is delivered to clients and their members by continuously monitoring quality assurance plans and procedures and establishing programs to improve quality whenever possible. - Establishes and maintains effective working relationships with all CVBC departments, clients, and partnerships ensuring that their needs and concerns are addressed promptly and effectively - Ensures compliance of all professional and facility claims regardless of department where the claim is pending, Oversees and monitors professional and facility medical claims inventory reports and directs managers with work queues assignments based on staffing and/or volume, and the assessment, identification and distribution of unprocessed work to staff on a first-in first-out basis or other established priorities. - Works collectively with all levels of management and staff to ensure compliance with inventory production and timeliness standards including but not limited to QC, T&C, Eligibility, UM, Compliance, and Operations Departments, Reviews daily operational reports throughout the day to assure compliance, Maintains controls to insure that all claims are processed within regulatory requirements. - Reviews daily production reports to monitor and counsel staff not meeting the established production requirements, Reviews monthly report cards to train and counsel staff that is consistently not meeting quality standards., Identifies training for staff failing to meet established minimum production and quality objectives - Attends internal and external meetings/trainings as necessary, manages leadership team, assesses inventory vs. resources and provides overtime and inventory reduction plans when necessary - Maintains sensitivity to needs of the various client groups and identified new business opportunities whenever possible. - Ensures a high level of morale and esprit de corps among and between the departments within the regional office, and clientele by providing direct, open lines of communications throughout the organization. Maintains a high level of visibility in the organization and actively participates in team-building programs and other employee activities; SUPERVISORY RESPONSIBILITIES If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - 10 years managed care experience - 10 years managerial/senior leadership experience - Proficiency in Microsoft Office suite Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. - Bachelor’s Degree required, Master’s Degree in Health Administration, Business Administration, or Public Health preferred REQUIRED CERTIFICATIONS/LICENSURE Include minimum certification required to perform the job. - Not applicable PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must be able to work in sitting position, use computer and answer telephone - Ability to travel - Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Office Work Environment - Hospital Work Environment - Approximately 10% travel may be required TRAVEL OTHER As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation - Pay: $133,598 - $200,408 annually. Compensation depends on location, qualifications, and experience. - Position may be eligible for an Annual Incentive Plan bonus of 10%-25% depending on role level. - Management level positions may be eligible for sign-on and relocation bonuses. Benefits Conifer offers the following benefits, subject to employment status: - Medical, dental, vision, disability, life, and business travel insurance - Management time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match - 10 paid holidays per year - Health savings accounts, healthcare & dependent flexible spending accounts - Employee Assistance program, Employee discount program - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Role Description This role is a strategic leadership position responsible for ensuring the performance, availability, and modernization of enterprise systems supporting critical business operations. You will oversee IT service management, enforce governance, and drive operational excellence across multiple technical and service delivery teams. Acting as a key liaison to stakeholders and clients, you will influence decision-making, manage escalations, and ensure compliance with regulatory frameworks. The role requires deep expertise in systems operations, ITIL4 processes, and technical project execution within complex, regulated environments. You will lead initiatives to optimize system reliability, security, and scalability while coaching technical staff and fostering a culture of accountability. This position provides a unique opportunity to shape enterprise system operations and support high-impact business outcomes. - Ensure end-to-end system performance, availability, and operational continuity, including monitoring, incident management, and escalation protocols. - Lead Root Cause Analyses (RCA) and implement corrective actions for major incidents; maintain defect tracking and rapid triage procedures. - Guide infrastructure modernization initiatives, including cloud-readiness, virtualization, platform refactoring, and security improvements. - Design, implement, and continuously improve ITSM processes (ITIL4), overseeing Incident, Problem, Change, and Service Request Management. - Define, monitor, and improve KPIs and SLAs to drive service quality and operational excellence. - Act as primary liaison to stakeholders, representing system performance, status, and impacts in governance and delivery meetings. - Lead, coach, and develop technical and operations teams, ensuring clear ownership, cross-training, and succession planning. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (Master’s or PMP preferred). - 10+ years of experience in IT systems engineering, operations, or infrastructure leadership; healthcare or Medicaid MIS experience preferred. - 5+ years in technical and service delivery leadership roles. - Strong expertise in ITIL4, ITSM, and technical project execution in regulated environments. - Knowledge of HIPAA, SOC, and enterprise compliance frameworks. - Proven ability to lead operational oversight, incident response, and technical modernization initiatives. - Strong leadership, communication, and stakeholder management skills; ability to influence cross-functional teams. Benefits - Competitive salary range: $67,800 – $96,900 per year (location and experience dependent). - Comprehensive health, dental, and vision coverage. - 401(k) retirement plan with employer match. - Flexible vacation and paid time off policies. - Educational assistance and professional development programs. - Access to leadership and technical development academies. - Remote work opportunities within the United States with occasional stakeholder engagement.