For years, Stream Data Centers has been a trusted partner in providing world-class data center solutions. With a focus on sustainable, secure, and reliable infrastructure, Stream empowers businesses to scale their digital operations while prioritizing environmental and social responsibility.  Stream Data Centers continues to set new standards for innovation, operational excellence, and sustainability in the data center industry, having provided premium data center services since 1999. Now, with 90% of its inventory leased to Fortune 100 customers, the company has acquired, developed and managed more than 27 data center projects nationally, while leadership has remained consistent for over two decades.   From site selection to data center construction and operations, Stream develops wholesale colocation capacity and build-to-suit facilities for hyperscale and enterprise users in major markets across the United States. Additionally, Stream sources and develops low-risk land sites for optimum data center development and provides energy procurement services with a focus on reducing market risk and providing low-cost renewable energy options.  POSITION OVERVIEW: The Cause Analyst & Change Management PM serves as the enterprise lead for change control governance and root cause analysis (RCA) across Critical Site Operations, IT, and corporate functions. This role ensures operational and IT changes are properly reviewed, documented, and executed, while incidents and failures are analyzed objectively and constructively to prevent recurrence. The Cause Analyst & Change Management PM manages the Change Control Program, oversees RCA processes, and drives continuous improvement through structured governance, data-driven insights, and cross-functional collaboration. This role ensures the organization learns from every event, embedding reliability, accountability, and efficiency into day-to-day operations.   RESPONSIBILITIES: Root Cause Analysis (RCA) Ownership - Oversee and track all RCA processes following incidents, service interruptions, or critical changes. - Ensure accountability and follow-up on corrective and preventive action items through closure. - Implement and maintain a knowledge base or lessons-learned library, documenting causes, mitigation tactics, and best practices. - Facilitate cross-functional RCA sessions across Operations, IT, Cybersecurity, HR, Finance, and other business units. - Ensure impartiality in the RCA process, maintaining separation of duties and avoiding conflicts of interest. - Provide RCA training and coaching, promoting a “learning culture” that emphasizes prevention and compliance. - Collect and report RCA metrics, including number of analyses conducted, resolution time, and completion of corrective actions. - Collaborate with policy and governance teams to develop and maintain enterprise RCA policies and procedures. Change Management Governance - Lead and facilitate Change Approval Board (CAB), ensuring compliance with Enterprise Change Control policy and documentation standards. - Coordinate the end-to-end change management lifecycle — assessment, approval, execution, validation, and closure. - Oversee change calendar and communication plans to minimize operational risk and service disruption. - Maintain and evolve change management policy, criteria, and templates. - Track and report change performance metrics (volume, success rate, emergency change percentage, and rework trends). Process Improvement & Continuous Optimization - Identify and implement opportunities to streamline processes across Operations, IT, and corporate functions. - Lead Lean and Six Sigma–based improvement projects to increase efficiency, reduce errors, and enhance service quality. - Integrate RCA lessons and mitigation tactics into updated standard operating procedures (SOPs). - Measure process performance using KPIs and communicate progress through dashboards and executive reports. - Support enterprise continuous improvement initiatives with the potential to expand leadership scope as the organization grow Leadership & Culture - Promote operational excellence through structure, transparency, and proactive communication. - Mentor team members and stakeholders in effective change control, problem-solving, and RCA methodology. - Foster collaboration across technical and operational disciplines, emphasizing learning rather than blame. - Model company values: Nice, Smart, Honest, and Passionate.

For years, Stream Data Centers has been a trusted partner in providing world-class data center solutions. With a focus on sustainable, secure, and reliable infrastructure, Stream empowers businesses to scale their digital operations while prioritizing environmental and social responsibility.  Stream Data Centers continues to set new standards for innovation, operational excellence, and sustainability in the data center industry, having provided premium data center services since 1999. Now, with 90% of its inventory leased to Fortune 100 customers, the company has acquired, developed and managed more than 27 data center projects nationally, while leadership has remained consistent for over two decades.   From site selection to data center construction and operations, Stream develops wholesale colocation capacity and build-to-suit facilities for hyperscale and enterprise users in major markets across the United States. Additionally, Stream sources and develops low-risk land sites for optimum data center development and provides energy procurement services with a focus on reducing market risk and providing low-cost renewable energy options.  POSITION OVERVIEW: The Cause Analyst & Change Management PM serves as the enterprise lead for change control governance and root cause analysis (RCA) across Critical Site Operations, IT, and corporate functions. This role ensures operational and IT changes are properly reviewed, documented, and executed, while incidents and failures are analyzed objectively and constructively to prevent recurrence. The Cause Analyst & Change Management PM manages the Change Control Program, oversees RCA processes, and drives continuous improvement through structured governance, data-driven insights, and cross-functional collaboration. This role ensures the organization learns from every event, embedding reliability, accountability, and efficiency into day-to-day operations.   RESPONSIBILITIES: Root Cause Analysis (RCA) Ownership - Oversee and track all RCA processes following incidents, service interruptions, or critical changes. - Ensure accountability and follow-up on corrective and preventive action items through closure. - Implement and maintain a knowledge base or lessons-learned library, documenting causes, mitigation tactics, and best practices. - Facilitate cross-functional RCA sessions across Operations, IT, Cybersecurity, HR, Finance, and other business units. - Ensure impartiality in the RCA process, maintaining separation of duties and avoiding conflicts of interest. - Provide RCA training and coaching, promoting a “learning culture” that emphasizes prevention and compliance. - Collect and report RCA metrics, including number of analyses conducted, resolution time, and completion of corrective actions. - Collaborate with policy and governance teams to develop and maintain enterprise RCA policies and procedures. Change Management Governance - Lead and facilitate Change Approval Board (CAB), ensuring compliance with Enterprise Change Control policy and documentation standards. - Coordinate the end-to-end change management lifecycle — assessment, approval, execution, validation, and closure. - Oversee change calendar and communication plans to minimize operational risk and service disruption. - Maintain and evolve change management policy, criteria, and templates. - Track and report change performance metrics (volume, success rate, emergency change percentage, and rework trends). Process Improvement & Continuous Optimization - Identify and implement opportunities to streamline processes across Operations, IT, and corporate functions. - Lead Lean and Six Sigma–based improvement projects to increase efficiency, reduce errors, and enhance service quality. - Integrate RCA lessons and mitigation tactics into updated standard operating procedures (SOPs). - Measure process performance using KPIs and communicate progress through dashboards and executive reports. - Support enterprise continuous improvement initiatives with the potential to expand leadership scope as the organization grow Leadership & Culture - Promote operational excellence through structure, transparency, and proactive communication. - Mentor team members and stakeholders in effective change control, problem-solving, and RCA methodology. - Foster collaboration across technical and operational disciplines, emphasizing learning rather than blame. - Model company values: Nice, Smart, Honest, and Passionate.

• Own a product area or squad end-to-end, shipping valuable user-facing work every single week • Drive product discovery with an obsessive focus on our travel advisors - through user calls, async feedback loops, and using the product yourself • Write exceptionally clear PRDs, slicing initiatives into focused, shippable parts that deliver value fast without overworking the team • Operate as the connective tissue between users, engineering, design, and go-to-market, bringing clarity, context, and ruthless prioritization • Use AI (and help us innovate how we use AI) across research, iteration, planning, and execution • Ensure tight feedback loops and empower teammates to move fast with autonomy and confidence • Constantly level up how we work: from process to quality bar to culture of ownership • Deeply understand and track our product quality - raising the bar proactively, not reactively • Make sure nothing falls through the cracks - we value people who hold it all in their head and notice what others miss

Role Description We are currently looking for a Product Design Manager - Remote. In this role, you will lead the design strategy while translating consumer and business needs into innovative, human-centered solutions. Your expertise will help shape the experience vision for specific customer segments, fostering collaboration among cross-functional teams. You will leverage your skills in service design and omni-channel experiences to drive design excellence and contribute significantly to product programs. This position requires a passion for design and technology, creating a space where creativity meets strategic thinking. - Drive experience design strategy for customer-led projects. - Collaborate across product teams to create elegant design solutions. - Simplify complexity when communicating with stakeholders. - Lead user experience research to inform design decisions. - Synthesize qualitative and quantitative research. - Facilitate collaboration among Product Managers, Designers, and Developers. - Create visual artifacts such as prototypes and wireframes. - Maintain and evolve the design system and pattern library. - Stay updated on design tools and best practices. - Mentor junior design team members. Qualifications - 5-7 years of experience in user experience and UX design/development. - Strong understanding of user-centered design processes. - Experience facilitating design and product discovery sessions. - Ability to articulate complex concepts effectively. - Solid collaboration skills and a team-oriented approach. - Strong portfolio demonstrating UX design and creativity. - Experience with design tools and prototyping methods. - Strong critical thinking and analysis skills. - Experience in Agile development processes. - E-commerce and responsive design experience is a plus. Benefits - Flexible work location arrangements. - Competitive compensation range. - Opportunities for professional growth and development. - Mentorship from experienced professionals. - Access to the latest design tools and resources. - A commitment to diversity and inclusive work environment. - Collaborative, innovative team culture. - Recognition for your contributions to design excellence.