About the Role As a Care Coordinator, you will be at the forefront of our mission to make therapy accessible for all. You will be our customers' initial contact and provide primary support for clients seeking care, working with external partners and healthcare systems to ensure clients are connected and maintain the required support through their care journey. Successful candidates communicate effectively, think critically to resolve issues, are eager to learn, are open to feedback, and champion the SonderMind brand in a fully remote environment. This is an excellent opportunity for those with care coordination experience, recent college graduates, or people seeking a meaningful career change in a high-growth organization. Care Coordinators support one of the following teams. While the core responsibilities are similar, each team works with a distinct client population and workflow. - Health Systems - Serve as a central point of contact for health system partners and referral sources. Responsibilities include managing incoming referrals, guiding clients through account completion, initiating timely outreach, and ensuring accurate documentation throughout the intake process. - Direct-to-Consumer & Payor Partnerships- Act as the first point of contact for clients seeking care through SonderMind or payor partners. Manage intake, provider matching, and client account completion from initial outreach through appointment scheduling. This fast-paced, high-volume team is well-suited for individuals who enjoy critical thinking, empathetic client interactions, and navigating technical systems to deliver a strong client experience. - Veteran Affairs (VA)- Support veteran clients by working closely with VA partners and providers. This team processes VA referrals, manages referral-related administrative tasks, and responds to questions from VA staff, veteran clients, and providers supporting their care. The work is high-volume and detail-oriented, requiring strong organization, accuracy, and follow-through. We are currently building our next Care Coordinator class and welcome applications from qualified candidates. What you’ll do - Provide primary support for clients seeking care to manage their mental and behavioral health wellness. - Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care. - Utilize a consultative approach to assist with identifying the correct provider for care. - Manage inbound and outbound calls and other forms of communication while applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary. - Interact with external partners and healthcare systems to ensure access to care. - Conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care. - Assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members. - And other responsibilities and ad-hoc projects from time to time based on business needs. What does success look like? - Within two weeks, fully understand our client journey and be able to support the client onboarding experience and share the benefits of choosing SonderMind to achieve their mental health goals. - Within three weeks, understand SonderMind's technology platform and how to provide support for SonderMind clients. - Within one month, fully support new client requests and inquiries via phone, email, and form submissions. Ongoing ability to effectively answer questions and requests from our new clients and effectively hit defined goals and targets. - Ongoing ability to adapt to the change in workflow and job tasks. - Ongoing proactive identification of problems and asking questions to clarify and help solve problems. Who You Are - Strong desire to assist clients and provide support to those seeking mental health care - Ability to work with people in vulnerable situations (in states of crisis, or going through difficult times) - Strong communication skills, both written and verbal and able to communicate professionally - Motivated and eager to learn, ability to adapt to new technologies, processes, and workflows - Strong problem-solving skills and attention to detail - Flexibility to work in a fast-paced, dynamic environment - Goal-oriented with a strong drive to achieve results - Team-work oriented; always willing and ready to help assist other team members. - Eagerness to engage with internal team members and other departments professionally - Openness to feedback and a commitment to personal and professional development - Ability to use and exhaust all resources when met with unique challenges Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. Our Benefits The base salary range for this role is $21.64/hr. In addition to base compensation, this role is also eligible for a variable bonus and equity. As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work. Our benefits include: - A commitment to fostering flexible hybrid work - A generous PTO policy with a minimum of three weeks off per year - Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) - Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options - Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. - Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave) - 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary - Travel to Denver 1x a year for annual Shift gathering - Fourteen (14) company holidays - Company Shutdown between Christmas and New Years - Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

Role Description A Care Coordinator is not a scheduler or support agent. This role sits at the highest-friction point in the care journey and helps people move from uncertainty to committed action. Care Coordinators guide prospective patients who often know they need help, but do not yet know what kind, whether they are ready, or how to move forward. The role requires: - Judgment - Emotional attunement - Ambiguity handling - Ability to translate vague help-seeking into a clear, appropriate next step This is a revenue-critical function. The quality of the interaction directly shapes: - Conversion quality - Attended first sessions - Match quality - Retention This is a 1099 Independent Contractor position working 30-35 hours per week. Contractor should provide some availability Monday - Friday 5:00pm-9:00pm and/or weekends (Saturday & Sunday) from 10:00am-6:00pm. Qualifications - Bachelor’s degree in psychology, social work, counseling, public health, or a related field preferred - Experience in mental health care navigation, care coordination, intake, patient engagement, admissions, case management, crisis-adjacent support, or another high-empathy, high-judgment patient-facing role - Strong mental health literacy, including familiarity with common diagnoses, treatment modalities, provider types, and levels of care - Demonstrated ability to handle emotionally complex or ambiguous conversations with empathy and sound judgment - Experience influencing action, reducing hesitation, or supporting people through high-stakes decisions is strongly preferred - Experience in a startup, digital health, or operationally complex environment is a plus Requirements - Conduct high-judgment care consults with prospective patients seeking mental health support - Help patients make sense of what they are experiencing, even when their needs are vague, emotionally loaded, or only partially formed - Clarify patient needs and guide them toward the right provider type, modality, or level of care - Build readiness and reduce hesitation by normalizing help-seeking, lowering activation barriers, and helping patients feel understood - Translate uncertainty into action by helping patients commit to a clear next step in care - Reinforce the decision to seek care across key handoffs, including pre-booking, post-booking, and pre-session moments where drop-off risk is high - Use structured tools, matching logic, and available context to improve fit while preserving a highly human, relational interaction - Document key consult insights clearly so the broader system can preserve the clarity and commitment created during the conversation - Partner closely with clinical, product, operations, and support teams to reduce pathway friction and improve continuity across the care journey Benefits - More prospective patients convert into attended first sessions - Patients enter care with stronger readiness and clearer expectations - Provider and modality matching improves - No-show and early churn rates decrease - The care journey becomes more reliable across handoffs, not just more active at the top of funnel What makes someone strong in this role - Exceptional listening skills, including the ability to hear what is uncertain, unspoken, or only partially formed - Strong judgment in ambiguous, emotionally complex conversations - Ability to respond dynamically to tone, pace, hesitation, and distress in real time - Comfort guiding people who do not yet have a clear mental model of what kind of care they need - Ability to build trust quickly and create the conditions under which a person feels safe enough to move forward - Strong communication skills that balance warmth, clarity, confidence, and precision - Ability to make nuanced fit decisions without relying on rigid scripts or premature closure - Strong follow-through and documentation habits - Comfort operating in a fast-moving, high-accountability environment where performance is tied to real downstream outcomes What this role is not - A call center role - A purely administrative scheduling role - A script-driven customer support position - A generic intake function measured only on speed or volume How this role is measured - Consult-to-booking conversion - Attended first session rate - Early retention / second-session continuation - Match quality - No-show reduction - Quality of documentation and handoff continuity Company Description Cerebral is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

WHY WORK FOR DFPS? The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas. Functional Title: Oracle PL/SQL Developer Job Title: IRM Developer Sys Analyst V Agency: Dept of Family & Protectve Svc Department: IT Operations-Operating Posting Number: 9511 Closing Date: 04/14/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Group: TEXAS-B-25 Salary Range: $5,797.66 - $9,508.25 Pay Frequency: Monthly Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 4900 N LAMAR BLVD Other Locations: MOS Codes: 25B, 255A, 26B, 16K, IT, ITS, CTI/M/N/R/T, 181/2, 681/2, 781/2, ISM, 6046, 6049, 0679, 0671, 003724 K37A, Cyber, 275, 0171 General Description: The Systems Analyst V functions as developer on the Batch Interfaces team for on-going support of applications used by Texas Department of Family and Protective Services (DFPS) staff. The position performs computer systems analysis or development work. Work involves coordinating, planning and analysis of user requirements, procedures, and problems to automate processing or to improve existing systems. The position requires an ability to communicate effectively, both verbally and in writing; the ability to manage projects against established timelines with minimal supervision; the ability to learn and apply new technology and work independently and in a team environment; and the ability to collaborate with all levels of staff within DFPS to satisfy business needs. This position has established performance criteria in key areas: Professionalism, Policy and Rules Compliance, Personal Conduct, Communication, and Team work as well as essential job functions. The position requires daily, weekly, and weekend on-call work in support of the DFPS Batch Interfaces operations. This position is 100% telework within the state of Texas and requires that the candidate maintain personal wi-fi and webcam capabilities during work hours to perform their duties. This position may work outside normal business hours, nights, and weekends. This position may, on rare occasions, be required to perform work onsite. This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704 Essential Job Functions: • Designs and codes computer programs, subroutines, triggers, stored procedures, objects, classes, and scripts in support of one or more applications associated with the Agency. • Performs verification and validation of code, test results, customer acceptance, and documentation at all established levels of testing in SDLC and PMLC guidelines. • Practices current software development methods/techniques and establishes development standards (which include programming standards, documentation standards, and testing standards) to ensure the quality and maintainability of one or more application. • Participates in peer-code walk-throughs to ensure the integrity of the solution and its data; and ensures compliance with the Agency development standards and system-business requirements. • Performs analysis, research, and interpretation of business requirements to document technical requirements and develop technical specifications. • Works with trainers, technical support staff, network specialists and contract staff to perform modifications and/or updates to existing systems or to implement new systems. • Participates in project and team technical and functional design, requirement meetings. • Ensures project schedules are met, and/or re-negotiated, and approved by customer and Team Manager prior to target dates. • Prepares memos and ad hoc reports upon request related to project statuses; performance measures, and other information requests. • Conveys technical instructions clearly with team members to foster their understanding and growth of technical matters. • Assists other Team members in resolving Technical Issues. • Participates in development processes for all software developed or supported by the team and looks for potential issues during the SDLC phases and communicates and recommends to management possible mitigation or contingency plans. • Monitoring Batch Processes • Performs on-call duties as assigned (responding to problems in an on-call situation 24 hours a day during a rotation). • Assists others in resolving Batch issues as required • Communicates and/or collaborates with other functional/technical team members to coordinate development efforts in support of one or more applications within the Agency. • Communicates progress and issues affecting work assignments to the Team Manager and/or Project Manager as soon as possible. • Represents team as assigned in meetings; and provides detailed updates to the manager and team members after attending the meeting. • Stays current on the latest technology updates and development techniques for the applicable area(s) of responsibility. This may be accomplished via books, periodicals, internet, conferences, or training. • Develops and maintains expertise in a variety of application development tools necessary to meet the needs of the division. • Develops and maintains technical-functional proficiency in all aspects of the assigned division information systems by learning the business rules, functional requirements, development standards, data design and structure, process and data flow, and client interfaces in support of one or more applications within the Agency. • Assists in the development and maintenance of systems documentation and ensures that content of the documentation is well organized, complete, and appropriate to the audience. • Documents all system development activities in accordance with agency Software Development Lifecycle (SDLC) and Project Management Lifecycle (PMLC) guidelines. • Reviews and analyzes legislative bills related to the application/system and when applicable, provides a cost estimate and potential impact analysis. • Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned. Registrations, Licensure Requirements or Certifications: No specific registrations, licenses, or certifications required. Knowledge Skills and Abilities: - Knowledge of the software development life cycle and project management life cycle. - Knowledge of Extract, Transform, and Load (ETL), batch or data processing in an automated scheduled environment is desired but not required. - Knowledge of Java platform or similar developer platforms is desired but not required - Knowledge of technical and functional requirements of financial applications is highly desired but not required. - Skill with development and maintenance using Oracle SQL and/or PL-SQL or similar developer tools - Skill with Microsoft Office Suite productivity tools is preferred. - Skill in providing effective customer service. - Ability to simultaneously coordinate and prioritize multiple tasks accurately. - Ability to communicate effectively in a technical environment, including on-the-job training with coworkers, project team members, and IT management. - Ability to document issues, risks, and defects. Initial Screening Criteria: Graduation from an accredited four-year college or university with major coursework in Computer Information Systems, Computer Science, or Management Information Systems, or related field is also required. Five years full-time programming using Oracle, SQL, PL-SQL, or similar programming languages, systems analysis, systems design, other relevant information technology experience or PRS experience. Additional years of full-time programming, systems analysis, systems design, other relevant information technology experience or DFPS experience may be substituted for the required education on a year for year basis. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions. Applicants selected for hire must pass a background check and if applicable a driver’s record check. State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

• Writing and maintaining tests. • Performing tasks with some guidance (understand business requirements and be able to analyze them) using Vue.js 3, Typescript • Debug issues and determine their root cause • Be committed to continually improving our codebase, reducing legacy code, adding tests, and keeping things up-to-date • The DevOps team is responsible for infrastructure, so you can focus on development. Our pipelines are set up with lint, unit, integration, and end-to-end tests, all supporting automatic deployments • Learn that our philosophy is to write code that’s easy to test and reason about